IBM 4332-004 User Guide - Page 229

Symptom, Action, Responses

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Symptom Printer never prints the job Output sent to wrong bin Wrong size paper selected Action Responses: 1. Make sure that the printer is running by printing a configuration page. See "Printing the Printer Configuration Page" on page 25. Check the settings for PORT TMEOUT and PERSONALTY for possible problems. See the appropriate menu for information about the settings for your attachment: v "Token Ring Menu" on page 121 v "Ethernet Menu" on page 124 v "Parallel Menu" on page 105 v "Coax Setup Menu" on page 134 v "Twinax Setup Menu" on page 136 2. Make sure your printer driver is installed and is connected to the correct port. 3. For parallel printing, verify the connection by copying a text file (such as config.sys) to that port. If this file prints successfully, suspect a driver problem. Also, make sure you use properly shielded and grounded cables and connectors (IBM part number 63H2804 or its equivalent) that are no more than ten feet (3 meters) in length. 4. For LAN printing problems, print a configuration page (see "Printing the Token-Ring Network Interface Card Configuration Page" on page 29 or "Printing the Ethernet Network Interface Card Configuration Page" on page 28). This verifies the card is connected and functional. If the configuration page options are not available on the Test Menu, reseat the card (see "The Network Interface Card" on page 172). If problems persist, you may need a new card. Also, refer to Ethernet and Token Ring Quick Configuration Guide, which is shipped with the Ethernet and token-ring network interface cards. 5. For twinax/coax printing problems, press the TEST button on the back of the twinax or coax card to generate an internal configuration page. This verifies that the card is connected and functional. Also, refer to Twinax/Coax Configuration Guide, which is shipped with the twinax and coax network interface cards. Check the OUTPUT setting in the Paper Menu. See "Paper Menu" on page 95. Note that the job value (set using the printer driver or the application) will override the panel setting. Check the SOURCE setting in the Paper Menu. See "Paper Menu" on page 95. Note that the job value (set using the printer driver or the application) will override the panel setting. Also verify the AUXSIZE value set in the Paper Menu. Appendix A. Troubleshooting 217

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Symptom
Action
Printer never prints the job
Responses
:
1.
Make sure that the printer is running by printing a configuration
page. See “Printing the Printer Configuration Page” on page 25.
Check the settings for PORT TMEOUT and PERSONALTY for
possible problems. See the appropriate menu for information
about the settings for your attachment:
v
“Token Ring Menu” on page 121
v
“Ethernet Menu” on page 124
v
“Parallel Menu” on page 105
v
“Coax Setup Menu” on page 134
v
“Twinax Setup Menu” on page 136
2.
Make sure your printer driver is installed and is connected to
the correct port.
3.
For parallel printing, verify the connection by copying a text file
(such as config.sys) to that port. If this file prints successfully,
suspect a driver problem.
Also, make sure you use properly shielded and grounded cables
and connectors (IBM part number 63H2804 or its equivalent)
that are no more than ten feet (3 meters) in length.
4.
For LAN printing problems, print a configuration page (see
“Printing the Token-Ring Network Interface Card Configuration
Page” on page 29 or “Printing the Ethernet Network Interface
Card Configuration Page” on page 28). This verifies the card is
connected and functional. If the configuration page options are
not available on the Test Menu, reseat the card (see “The
Network Interface Card” on page 172). If problems persist, you
may need a new card.
Also, refer to
Ethernet and Token Ring Quick Configuration Guide
,
which is shipped with the Ethernet and token-ring network
interface cards.
5.
For twinax/coax printing problems, press the
TEST
button on
the back of the twinax or coax card to generate an internal
configuration page. This verifies that the card is connected and
functional.
Also, refer to
Twinax/Coax Configuration Guide
, which is shipped
with the twinax and coax network interface cards.
Output sent to wrong bin
Check the OUTPUT setting in the Paper Menu. See “Paper Menu”
on page 95. Note that the job value (set using the printer driver or
the application) will override the panel setting.
Wrong size paper selected
Check the SOURCE setting in the Paper Menu. See “Paper Menu”
on page 95. Note that the job value (set using the printer driver or
the application) will override the panel setting. Also verify the
AUXSIZE value set in the Paper Menu.
Appendix A. Troubleshooting
217