IBM 4332-004 User Guide - Page 234

Symptom, Action, Responses, Response, Response, Cancel Print, Online

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Symptom Action Paper jams in the printer repeatedly Responses: 1. Make sure that the paper tray guides are adjusted correctly for the size paper you are using. 2. Do not refeed the same sheet of paper. 3. The paper you are using in the printer may not be compatible with your printer. Verify that the paper you are using conforms to the specifications for the printer. See "Selecting Paper and Other Printable Material" on page 34. 4. Check for obstructions in the paper path. Obstructions may include paper clips and corners of previously jammed paper. 5. Check the paper supply tray for damaged paper. 6. Turn the paper over and feed from the other edge or reload the paper tray with fresh, dry paper. Fan the paper before loading it. 7. For duplex jams, ensure that the duplex unit is installed correctly. See "Installing the Duplex Unit" on page 206. 8. If nothing else works, you may need to replace the paper feed rollers. Paper feed rollers are included as part of the usage kit. See "Changing the Usage Kit" on page 152. The printer takes too long to start The printer is frequently "warming up". printing Response: Change the value for the power-saving mode (or sleep mode) to a larger value. See "Changing the Power Savings (Sleep Mode) Interval" on page 31 for instructions on how to change the setting. Factory defaults did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets most values to the factory defaults. Some values do not get reset. These values include LANGUAGE, PCL SAVE, PS SAVE, BI-DI, IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS. Response: To reset all values other than the internet addresses (IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS), do one of the following: v For the A4 paper group: power on the printer while simultaneously pressing the Cancel Print key. COLD RESET A4 appears in the message display area. v For the Letter paper group: power on the printer on while simultaneously pressing the Online key. COLD RESET LTR appears in the message display area. IBM recommends printing a printer configuration page before you do a cold reset, so you can restore old settings if necessary. Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines, cuts, or perforations on the pre-printed forms. 222 Infoprint 32 and Infoprint 40: User's Guide

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Symptom
Action
Paper jams in the printer
repeatedly
Responses:
1.
Make sure that the paper tray guides are adjusted correctly for
the size paper you are using.
2.
Do not refeed the same sheet of paper.
3.
The paper you are using in the printer may not be compatible
with your printer. Verify that the paper you are using conforms
to the specifications for the printer. See “Selecting Paper and
Other Printable Material” on page 34.
4.
Check for obstructions in the paper path. Obstructions may
include paper clips and corners of previously jammed paper.
5.
Check the paper supply tray for damaged paper.
6.
Turn the paper over and feed from the other edge or reload the
paper tray with fresh, dry paper. Fan the paper before loading it.
7.
For duplex jams, ensure that the duplex unit is installed
correctly. See “Installing the Duplex Unit” on page 206.
8.
If nothing else works, you may need to replace the paper feed
rollers. Paper feed rollers are included as part of the usage kit.
See “Changing the Usage Kit” on page 152.
The printer takes too long to start
printing
The printer is frequently “warming up”.
Response
: Change the value for the power-saving mode (or sleep
mode) to a larger value. See “Changing the Power Savings (Sleep
Mode) Interval” on page 31 for instructions on how to change the
setting.
Factory defaults did not get reset
Invoking the FACTORY DEFAULT item on the Test Menu resets
most
values to the factory defaults. Some values do not get reset.
These values include LANGUAGE, PCLSAVE, PS SAVE, BI-DI, IP
ADDRESS, SUBNET MASK, GATEWAYADDRESS, and MAC
ADDRESS.
Response:
To reset all values other than the internet addresses (IP
ADDRESS, SUBNET MASK, GATEWAYADDRESS, and MAC
ADDRESS), do one of the following:
v
For the A4 paper group: power on the printer while
simultaneously pressing the
Cancel Print
key. COLD RESET A4
appears in the message display area.
v
For the Letter paper group: power on the printer on while
simultaneously pressing the
Online
key. COLD RESET LTR
appears in the message display area.
IBM recommends printing a printer configuration page before you
do a cold reset, so you can restore old settings if necessary.
Problems with pre-printed forms
Response:
Allow 5 mm between printed information and
pre-printed lines, cuts, or perforations on the pre-printed forms.
222
Infoprint 32 and Infoprint 40: User’s Guide