Home » IBM Manuals » Desktops » IBM JS20 » Manual Viewer

IBM JS20 Hardware Maintenance Manual - Page 118

Service, request, numbers

UPC - 000435230263

Add to My Manuals
Save this manual to your list of manuals

Page 118 highlights

Error code FRU/action 25C10003 (companion (in the pair) 1. of the memory DIMM specified by the location code is failing, unsupported, missing, or unmatched) 2. Make sure all DIMMs are supported; replace all unsupported DIMMs and restart server. Make sure all DIMMs are installed in pairs; install DIMMs properly and restart server. 3. Replace the companion of the DIMM specified by the location code and restart server. 4. Replace the DIMM specified by the location code and restart server. 5. Replace the other two DIMMs, if present, one at a time. 6. Replace system board and chassis. 26020008 (PCI device fcode evaluation error) 1. If the location code identifies a slot: a. Reseat adapter and restart system. b. Replace adapter. c. Update system firmware. d. System board and chassis. 2. If the location code identifies system board and chassis, replace system board and chassis. 2B200x31 (processor x is faulty) v System board and chassis. 2B208888 (operating system termination request received) v Information only. 2B2x00EE (exception error reported v System board and chassis. on a processor where x of: 0=unknown interrupt; 1=system reset interrupt (SRI); 2=machine check interrupt; 3=data storage interrupt (DSI); 4=instruction storage interrupt (ISI); 5=external interrupt (EXI); 6=alignment interrupt (ALI); 7=program interrupt (SRI); 8=floating unavailable interrupt (FUI)) Service request numbers Service request numbers (SRNs) are for systems and devices for which this version of the Linux service aid "diagela" can produce an SRN. In the error resolution table that follows, the SRNs are listed in ascending order. Make a note of the SRN and physical location code, if provided, and use the SRN tables to obtain the action plan, as follows: 1. Find the SRN in the table. 2. Perform the actions shown in the FRU/action column. Notes: a. If the SRN number does not appear in the table, contact service and support for assistance. b. An x in an entry represents any number or letter. 3. After replacing a FRU, use the "Checkout procedure" on page 38 to verify the corrective action. 108 BladeCenter JS20 Type 8842: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related documentation	13
The IBM BladeCenter Documentation CD	14
Hardware and software requirements	14
Using the Documentation Browser	14
Notices and statements used in this document	15
Features and specifications	16
BladeCenter JS20 specifications for non-NEBS/ETSI environments	16
BladeCenter JS20 specifications for NEBS/ETSI environments	17
Preinstallation checklist	19
Checking the status of the media tray	20
Chapter 2. Blade server power, controls, and indicators	23
Turning on the blade server	23
Turning off the blade server	24
Blade server controls and LEDs	24
Chapter 3. Configuration	27
Using the command-line interface	28
Configuring the Gigabit Ethernet controller	28
Blade server Ethernet controller enumeration	29
Chapter 4. Problem determination procedures for AIX and Linux	31
Problem determination	31
Obtaining an SRN/SRC or error code	32
Chapter 5. AIX online, standalone and verification procedures	35
Performing AIX online concurrent mode diagnostics for problem determination	35
Running the standalone diagnostics from CD-ROM	35
Performing AIX online concurrent mode diagnostics for previous diagnostic results: service aids	38
Performing AIX online concurrent mode diagnostics for system verification	39
Verifying the replacement part using AIX diagnostics	40
Chapter 6. Running a Serial Over LAN session	43
Selecting the command target	44
Starting the command-line interface	44
Establishing a Telnet connection	45
Establishing a Secure Shell (SSH) connection	45
Starting an SOL session	45
Ending an SOL session	46
Chapter 7. Diagnostics	47
General checkout	47
Checkout procedure	48
Diagnostic tools overview	49
POST	50
Checkpoints	50
Accessing the Linux system error log	50
Service aids and the Linux system error log	50
FRU/CRU isolation	56
Error symptom charts	56
Light path diagnostics	56
Memory errors	57
Recovering the system firmware code	58
Recovery of system firmware code using service aids	58
Starting the TEMP image	58
Recovering the TEMP image from the PERM image	59
Updating the blade server firmware	60
Determination of current server firmware levels	61
Updating the blade server service processor	61
Update and manage system flash using Linux service aids	61
Updating the system flash using Linux	61
Verifying the system firmware levels using Linux	62
Update and manage system flash using AIX diagnostics	62
Updating the system flash using AIX	62
Committing the temporary firmware image using AIX	63
Verifying the system firmware levels using AIX	63
Recovering the system firmware code	64
Recovery of system firmware code using service aids	65
Starting the backup image	65
Recovering the primary image	66
Chapter 8. General AIX and xSeries standalone diagnostic information	69
Information for general diagnostic systems running the AIX operating system	69
AIX operating system message files	69
CE login	69
Missing resources	70
Automatic diagnostic tests	70
Configuration program	70
Diagnostic programs	71
Error log analysis	71
Introducing tasks and service aids	72
Task and service aid functions	72
AIX automatic error log analysis (diagela)	72
Error log analysis	73
Log repair action	73
Tasks (service aids)	73
Download microcode	74
Update and manage system flash	75
Using the standalone CD-ROM and online current diagnostics	77
Standalone and online diagnostics operating considerations	77
Running online diagnostics	77
Running the online diagnostics in concurrent mode	78
Running standalone diagnostics from a management (NIM) server	78
NIM server configuration	79
Client configuration and booting eServer standalone diagnostics from the NIM server	79
Chapter 9. Installing options	81
Installation guidelines	81
System reliability guidelines	81
Handling static-sensitive devices	81
Removing the blade server from the BladeCenter unit	83
Opening the blade server cover	84
Removing the blade server bezel assembly	85
Installing IDE hard disk drives	85
Installing memory modules	87
Installing an I/O expansion card	89
Ethernet controller, switch module, and cabling requirements	92
Replacing the battery	93
System board	96
System board component locations	96
System-board LED locations	97
Replacing the system board	97
Completing the installation	100
Installing the blade-server bezel assembly	100
Closing the blade server cover	102
Input/output connectors and devices	102
Chapter 10. Symptom-to-FRU index	103
Firmware checkpoint (progress) codes	104
Firmware error codes	112
Service request numbers	118
Linux service aid \	119
Using the SRN list	119
Service request number	119
Source of SRN	119
Failing Function Codes	119
Description and action	120
Using the SRN list	120
SRN tables	120
AIX SRNs 101-711 through 2D02	120
SRNs A00-(x)xxx through A1D-(x)xxx	131
Failing Function Codes (FFCs)	151
FFC table	152
Light path diagnostics LEDs	155
Error symptoms	155
CD drive problems	156
Diskette drive problems	157
General problems	157
Hard disk drive problems	157
Memory problems	158
Microprocessor problems	158
Monitor problems	158
Mouse problems	159
Network connection problems	160
Option problems	160
Power problems	161
Service processor problems	161
Software problems	162
Startup problems	162
Service processor error codes	162
Boot problem resolution	163
Physical location codes	164
Undetermined problems	166
Problem determination tips	168
Chapter 11. Parts listing, Type 8842	169
Appendix A. Getting help and technical assistance	171
Before you call	171
Using the documentation	171
Getting help and information from the World Wide Web	172
Software service and support	172
Hardware service and support	172
Appendix B. Safety information	173
General safety	173
Electrical safety	174
Safety inspection guide	175
Grounding requirements	176
Safety notices (multi-lingual translations)	176
Notices	207
Edition notice	207
Trademarks	208
Important notes	208
Product recycling and disposal	209
Battery return program	209
Electronic emission notices	210
Federal Communications Commission (FCC) statement	210
Industry Canada Class A emission compliance statement	210
Australia and New Zealand Class A statement	210
United Kingdom telecommunications safety requirement	210
European Union EMC Directive conformance statement	211
Taiwanese Class A warning statement	211
Chinese Class A warning statement	211
Japanese Voluntary Control Council for Interference (VCCI) statement	211

Match case Limit results 1 per page

Error

code

FRU/action

25C10003

(companion

(in

the

pair)

the

memory

DIMM

specified

the

location

code

failing,

unsupported,

missing,

unmatched)

Make

sure

all

DIMMs

are

supported;

replace

all

unsupported

DIMMs

and

restart

server.

Make

sure

all

DIMMs

are

installed

pairs;

install

DIMMs

properly

and

restart

server.

Replace

the

companion

the

DIMM

specified

the

location

code

and

restart

server.

Replace

the

DIMM

specified

the

location

code

and

restart

server.

Replace

the

other

two

DIMMs,

present,

one

time.

Replace

system

board

and

chassis.

26020008

(PCI

device

fcode

evaluation

error)

the

location

code

identifies

slot:

Reseat

adapter

and

restart

system.

Replace

adapter.

Update

system

firmware.

System

board

and

chassis.

the

location

code

identifies

system

board

and

chassis,

replace

system

board

and

chassis.

2B200x31

(processor

faulty)

System

board

and

chassis.

2B208888

(operating

system

termination

request

received)

Information

only.

2B2x00EE

(exception

error

reported

processor

where

of:

0=unknown

interrupt;

1=system

reset

interrupt

(SRI);

2=machine

check

interrupt;

3=data

storage

interrupt

(DSI);

4=instruction

storage

interrupt

(ISI);

5=external

interrupt

(EXI);

6=alignment

interrupt

(ALI);

7=program

interrupt

(SRI);

8=floating

unavailable

interrupt

(FUI))

System

board

and

chassis.

Service

request

numbers

Service

request

numbers

(SRNs)

are

for

systems

and

devices

for

which

this

version

the

Linux

service

aid

“diagela”

can

produce

SRN.

the

error

resolution

table

that

follows,

the

SRNs

are

listed

ascending

order.

Make

note

the

SRN

and

physical

location

code,

provided,

and

use

the

SRN

tables

obtain

the

action

plan,

follows:

Find

the

SRN

the

table.

Perform

the

actions

shown

the

FRU/action

column.

Notes:

the

SRN

number

does

not

appear

the

table,

contact

service

and

support

for

assistance.

entry

represents

any

number

letter.

After

replacing

FRU,

use

the

“Checkout

procedure”

page

verify

the

corrective

action.

108

BladeCenter

JS20

Type

8842:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide