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IBM JS20 Hardware Maintenance Manual - Page 160

Network, connection, problems, Option

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Network connection problems Symptom FRU/action One or more blade servers are unable to communicate with the network. Verify that: v The switch modules for the network interface being used are installed in the correct BladeCenter bays and are configured and operating correctly. See the Hardware Maintenance Manual and Troubleshooting Guide for your BladeCenter unit. v The settings in the switch module are appropriate for the blade server (settings in the switch module are blade-server specific). If you installed an I/O expansion option, verify that: v The option is designed for the blade server (see the ServerProven® list at http://www.ibm.com/servers/eserver/serverproven/compat/us/ for compatibility information). v You followed the installation instructions that came with the option. v The option is installed correctly. v You have not loosened any other installed options or cables. v The new configuration information was saved in the blade-server firmware code. Whenever memory or an option is changed, the new configuration information is automatically saved in the blade-server firmware code. If the problem remains, see "Undetermined problems" on page 156. Option problems Symptom FRU/action An IBM option that was just installed does not work. 1. Verify that: v The option is designed for the computer (see the ServerProven list at http://www.ibm.com/pc/us/compat/). v You followed the installation instructions that came with the option. v The option is installed correctly. v You have not loosened any other installed options or cables and that all option hardware and cable connections are secure. 2. If the option comes with its own test instructions, use those instructions to test the option. 3. Replace the option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now. 2. If the option comes with its own test instructions, use those instructions to test the option. 3. Replace the option you just installed. 150 BladeCenter JS20 Type 8842: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related documentation	13
The IBM BladeCenter Documentation CD	14
Hardware and software requirements	14
Using the Documentation Browser	14
Notices and statements used in this document	15
Features and specifications	16
BladeCenter JS20 specifications for non-NEBS/ETSI environments	16
BladeCenter JS20 specifications for NEBS/ETSI environments	17
Preinstallation checklist	19
Checking the status of the media tray	20
Chapter 2. Blade server power, controls, and indicators	23
Turning on the blade server	23
Turning off the blade server	24
Blade server controls and LEDs	24
Chapter 3. Configuration	27
Using the command-line interface	28
Configuring the Gigabit Ethernet controller	28
Blade server Ethernet controller enumeration	29
Chapter 4. Problem determination procedures for AIX and Linux	31
Problem determination	31
Obtaining an SRN/SRC or error code	32
Chapter 5. AIX online, standalone and verification procedures	35
Performing AIX online concurrent mode diagnostics for problem determination	35
Running the standalone diagnostics from CD-ROM	35
Performing AIX online concurrent mode diagnostics for previous diagnostic results: service aids	38
Performing AIX online concurrent mode diagnostics for system verification	39
Verifying the replacement part using AIX diagnostics	40
Chapter 6. Running a Serial Over LAN session	43
Selecting the command target	44
Starting the command-line interface	44
Establishing a Telnet connection	45
Establishing a Secure Shell (SSH) connection	45
Starting an SOL session	45
Ending an SOL session	46
Chapter 7. Diagnostics	47
General checkout	47
Checkout procedure	48
Diagnostic tools overview	49
POST	50
Checkpoints	50
Accessing the Linux system error log	50
Service aids and the Linux system error log	50
FRU/CRU isolation	56
Error symptom charts	56
Light path diagnostics	56
Memory errors	57
Recovering the system firmware code	58
Recovery of system firmware code using service aids	58
Starting the TEMP image	58
Recovering the TEMP image from the PERM image	59
Updating the blade server firmware	60
Determination of current server firmware levels	61
Updating the blade server service processor	61
Update and manage system flash using Linux service aids	61
Updating the system flash using Linux	61
Verifying the system firmware levels using Linux	62
Update and manage system flash using AIX diagnostics	62
Updating the system flash using AIX	62
Committing the temporary firmware image using AIX	63
Verifying the system firmware levels using AIX	63
Recovering the system firmware code	64
Recovery of system firmware code using service aids	65
Starting the backup image	65
Recovering the primary image	66
Chapter 8. General AIX and xSeries standalone diagnostic information	69
Information for general diagnostic systems running the AIX operating system	69
AIX operating system message files	69
CE login	69
Missing resources	70
Automatic diagnostic tests	70
Configuration program	70
Diagnostic programs	71
Error log analysis	71
Introducing tasks and service aids	72
Task and service aid functions	72
AIX automatic error log analysis (diagela)	72
Error log analysis	73
Log repair action	73
Tasks (service aids)	73
Download microcode	74
Update and manage system flash	75
Using the standalone CD-ROM and online current diagnostics	77
Standalone and online diagnostics operating considerations	77
Running online diagnostics	77
Running the online diagnostics in concurrent mode	78
Running standalone diagnostics from a management (NIM) server	78
NIM server configuration	79
Client configuration and booting eServer standalone diagnostics from the NIM server	79
Chapter 9. Installing options	81
Installation guidelines	81
System reliability guidelines	81
Handling static-sensitive devices	81
Removing the blade server from the BladeCenter unit	83
Opening the blade server cover	84
Removing the blade server bezel assembly	85
Installing IDE hard disk drives	85
Installing memory modules	87
Installing an I/O expansion card	89
Ethernet controller, switch module, and cabling requirements	92
Replacing the battery	93
System board	96
System board component locations	96
System-board LED locations	97
Replacing the system board	97
Completing the installation	100
Installing the blade-server bezel assembly	100
Closing the blade server cover	102
Input/output connectors and devices	102
Chapter 10. Symptom-to-FRU index	103
Firmware checkpoint (progress) codes	104
Firmware error codes	112
Service request numbers	118
Linux service aid \	119
Using the SRN list	119
Service request number	119
Source of SRN	119
Failing Function Codes	119
Description and action	120
Using the SRN list	120
SRN tables	120
AIX SRNs 101-711 through 2D02	120
SRNs A00-(x)xxx through A1D-(x)xxx	131
Failing Function Codes (FFCs)	151
FFC table	152
Light path diagnostics LEDs	155
Error symptoms	155
CD drive problems	156
Diskette drive problems	157
General problems	157
Hard disk drive problems	157
Memory problems	158
Microprocessor problems	158
Monitor problems	158
Mouse problems	159
Network connection problems	160
Option problems	160
Power problems	161
Service processor problems	161
Software problems	162
Startup problems	162
Service processor error codes	162
Boot problem resolution	163
Physical location codes	164
Undetermined problems	166
Problem determination tips	168
Chapter 11. Parts listing, Type 8842	169
Appendix A. Getting help and technical assistance	171
Before you call	171
Using the documentation	171
Getting help and information from the World Wide Web	172
Software service and support	172
Hardware service and support	172
Appendix B. Safety information	173
General safety	173
Electrical safety	174
Safety inspection guide	175
Grounding requirements	176
Safety notices (multi-lingual translations)	176
Notices	207
Edition notice	207
Trademarks	208
Important notes	208
Product recycling and disposal	209
Battery return program	209
Electronic emission notices	210
Federal Communications Commission (FCC) statement	210
Industry Canada Class A emission compliance statement	210
Australia and New Zealand Class A statement	210
United Kingdom telecommunications safety requirement	210
European Union EMC Directive conformance statement	211
Taiwanese Class A warning statement	211
Chinese Class A warning statement	211
Japanese Voluntary Control Council for Interference (VCCI) statement	211

Match case Limit results 1 per page

Network

connection

problems

Symptom

FRU/action

One

blade

servers

are

unable

communicate

with

the

network.

Verify

that:

The

switch

modules

for

the

network

interface

being

used

are

installed

the

correct

BladeCenter

bays

and

are

configured

and

operating

correctly.

See

the

Hardware

Maintenance

Manual

and

Troubleshooting

Guide

for

your

BladeCenter

unit.

The

settings

the

switch

module

are

appropriate

for

the

blade

server

(settings

the

switch

module

are

blade-server

specific).

you

installed

I/O

expansion

option,

verify

that:

The

option

designed

for

the

blade

server

(see

the

ServerProven

list

http://www.ibm.com/servers/eserver/serverproven/compat/us/

for

compatibility

information).

You

followed

the

installation

instructions

that

came

with

the

option.

The

option

installed

correctly.

You

have

not

loosened

any

other

installed

options

cables.

The

new

configuration

information

was

saved

the

blade-server

firmware

code.

Whenever

memory

option

changed,

the

new

configuration

information

automatically

saved

the

blade-server

firmware

code.

the

problem

remains,

see

“Undetermined

problems”

page

156.

Option

problems

Symptom

FRU/action

IBM

option

that

was

just

installed

does

not

work.

Verify

that:

The

option

designed

for

the

computer

(see

the

ServerProven

list

http://www.ibm.com/pc/us/compat/).

You

followed

the

installation

instructions

that

came

with

the

option.

The

option

installed

correctly.

You

have

not

loosened

any

other

installed

options

cables

and

that

all

option

hardware

and

cable

connections

are

secure.

the

option

comes

with

its

own

test

instructions,

use

those

instructions

test

the

option.

Replace

the

option

you

just

installed.

IBM

option

that

used

work

does

not

work

now.

Verify

that

all

the

option

hardware

and

cable

connections

are

secure.

the

option

comes

with

its

own

test

instructions,

use

those

instructions

test

the

option.

Replace

the

option

you

just

installed.

150

BladeCenter

JS20

Type

8842:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide