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IBM JS20 - BladeCenter - 8842 Manual

UPC - 000435230263

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Service request number A15-01x A15-03x A15-05x A15-07x A15-11x A15-12x A15-13x SRN source Description FRU/action G Sensor indicates a fan is turning too slowly. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see Chapter 10, "Symptom-to-FRU index," on page 93. 2. If no entry is found, replace the system board. G Sensor indicates a voltage outside normal range. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see Chapter 10, "Symptom-to-FRU index," on page 93. 2. If no entry is found, replace the system board. G Sensor indicates an abnormally high internal temperature. 1. Verify that: a. The room ambient temperature is within the system operating environment. b. There is unrestricted air flow around the system. c. All system covers are closed. d. There are no fan failures 2. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see Chapter 10, "Symptom-to-FRU index," on page 93. 3. If no entry is found, replace the system board. G Sensor indicates a power supply has failed. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see Chapter 10, "Symptom-to-FRU index," on page 93. 2. If no entry is found, replace the system board. G Sensor detected a redundant fan failure. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see Chapter 10, "Symptom-to-FRU index," on page 93. 2. If no entry is found, replace the system board. G Sensor detected redundant power supply 1. Check the BladeCenter management module failure. event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see Chapter 10, "Symptom-to-FRU index," on page 93. 2. If no entry is found, replace the system board. G Sensor detected a redundant FRU that 1. Check the BladeCenter management module has failed. event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see Chapter 10, "Symptom-to-FRU index," on page 93. 2. If no entry is found, replace the system board. 136 BladeCenter JS20 Type 8842: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related documentation	13
The IBM BladeCenter Documentation CD	14
Hardware and software requirements	14
Using the Documentation Browser	14
Notices and statements used in this document	15
Features and specifications	16
BladeCenter JS20 specifications for non-NEBS/ETSI environments	16
BladeCenter JS20 specifications for NEBS/ETSI environments	17
Preinstallation checklist	19
Checking the status of the media tray	20
Chapter 2. Blade server power, controls, and indicators	23
Turning on the blade server	23
Turning off the blade server	24
Blade server controls and LEDs	24
Chapter 3. Configuration	27
Using the command-line interface	28
Configuring the Gigabit Ethernet controller	28
Blade server Ethernet controller enumeration	29
Chapter 4. Problem determination procedures for AIX and Linux	31
Problem determination	31
Obtaining an SRN/SRC or error code	32
Chapter 5. AIX online, standalone and verification procedures	35
Performing AIX online concurrent mode diagnostics for problem determination	35
Running the standalone diagnostics from CD-ROM	35
Performing AIX online concurrent mode diagnostics for previous diagnostic results: service aids	38
Performing AIX online concurrent mode diagnostics for system verification	39
Verifying the replacement part using AIX diagnostics	40
Chapter 6. Running a Serial Over LAN session	43
Selecting the command target	44
Starting the command-line interface	44
Establishing a Telnet connection	45
Establishing a Secure Shell (SSH) connection	45
Starting an SOL session	45
Ending an SOL session	46
Chapter 7. Diagnostics	47
General checkout	47
Checkout procedure	48
Diagnostic tools overview	49
POST	50
Checkpoints	50
Accessing the Linux system error log	50
Service aids and the Linux system error log	50
FRU/CRU isolation	56
Error symptom charts	56
Light path diagnostics	56
Memory errors	57
Recovering the system firmware code	58
Recovery of system firmware code using service aids	58
Starting the TEMP image	58
Recovering the TEMP image from the PERM image	59
Updating the blade server firmware	60
Determination of current server firmware levels	61
Updating the blade server service processor	61
Update and manage system flash using Linux service aids	61
Updating the system flash using Linux	61
Verifying the system firmware levels using Linux	62
Update and manage system flash using AIX diagnostics	62
Updating the system flash using AIX	62
Committing the temporary firmware image using AIX	63
Verifying the system firmware levels using AIX	63
Recovering the system firmware code	64
Recovery of system firmware code using service aids	65
Starting the backup image	65
Recovering the primary image	66
Chapter 8. General AIX and xSeries standalone diagnostic information	69
Information for general diagnostic systems running the AIX operating system	69
AIX operating system message files	69
CE login	69
Missing resources	70
Automatic diagnostic tests	70
Configuration program	70
Diagnostic programs	71
Error log analysis	71
Introducing tasks and service aids	72
Task and service aid functions	72
AIX automatic error log analysis (diagela)	72
Error log analysis	73
Log repair action	73
Tasks (service aids)	73
Download microcode	74
Update and manage system flash	75
Using the standalone CD-ROM and online current diagnostics	77
Standalone and online diagnostics operating considerations	77
Running online diagnostics	77
Running the online diagnostics in concurrent mode	78
Running standalone diagnostics from a management (NIM) server	78
NIM server configuration	79
Client configuration and booting eServer standalone diagnostics from the NIM server	79
Chapter 9. Installing options	81
Installation guidelines	81
System reliability guidelines	81
Handling static-sensitive devices	81
Removing the blade server from the BladeCenter unit	83
Opening the blade server cover	84
Removing the blade server bezel assembly	85
Installing IDE hard disk drives	85
Installing memory modules	87
Installing an I/O expansion card	89
Ethernet controller, switch module, and cabling requirements	92
Replacing the battery	93
System board	96
System board component locations	96
System-board LED locations	97
Replacing the system board	97
Completing the installation	100
Installing the blade-server bezel assembly	100
Closing the blade server cover	102
Input/output connectors and devices	102
Chapter 10. Symptom-to-FRU index	103
Firmware checkpoint (progress) codes	104
Firmware error codes	112
Service request numbers	118
Linux service aid \	119
Using the SRN list	119
Service request number	119
Source of SRN	119
Failing Function Codes	119
Description and action	120
Using the SRN list	120
SRN tables	120
AIX SRNs 101-711 through 2D02	120
SRNs A00-(x)xxx through A1D-(x)xxx	131
Failing Function Codes (FFCs)	151
FFC table	152
Light path diagnostics LEDs	155
Error symptoms	155
CD drive problems	156
Diskette drive problems	157
General problems	157
Hard disk drive problems	157
Memory problems	158
Microprocessor problems	158
Monitor problems	158
Mouse problems	159
Network connection problems	160
Option problems	160
Power problems	161
Service processor problems	161
Software problems	162
Startup problems	162
Service processor error codes	162
Boot problem resolution	163
Physical location codes	164
Undetermined problems	166
Problem determination tips	168
Chapter 11. Parts listing, Type 8842	169
Appendix A. Getting help and technical assistance	171
Before you call	171
Using the documentation	171
Getting help and information from the World Wide Web	172
Software service and support	172
Hardware service and support	172
Appendix B. Safety information	173
General safety	173
Electrical safety	174
Safety inspection guide	175
Grounding requirements	176
Safety notices (multi-lingual translations)	176
Notices	207
Edition notice	207
Trademarks	208
Important notes	208
Product recycling and disposal	209
Battery return program	209
Electronic emission notices	210
Federal Communications Commission (FCC) statement	210
Industry Canada Class A emission compliance statement	210
Australia and New Zealand Class A statement	210
United Kingdom telecommunications safety requirement	210
European Union EMC Directive conformance statement	211
Taiwanese Class A warning statement	211
Chinese Class A warning statement	211
Japanese Voluntary Control Council for Interference (VCCI) statement	211

Match case Limit results 1 per page

Service

request

number

SRN

source

Description

FRU/action

A15-01x

Sensor

indicates

fan

turning

too

slowly.

Check

the

BladeCenter

management

module

event

log;

error

was

recorded

the

system

checkpoint

code

displayed

the

console,

see

Chapter

10,

“Symptom-to-FRU

index,”

page

93.

entry

found,

replace

the

system

board.

A15-03x

Sensor

indicates

voltage

outside

normal

range.

Check

the

BladeCenter

management

module

event

log;

error

was

recorded

the

system

checkpoint

code

displayed

the

console,

see

Chapter

10,

“Symptom-to-FRU

index,”

page

93.

entry

found,

replace

the

system

board.

A15-05x

Sensor

indicates

abnormally

high

internal

temperature.

Verify

that:

The

room

ambient

temperature

within

the

system

operating

environment.

There

unrestricted

air

flow

around

the

system.

All

system

covers

are

closed.

There

are

fan

failures

Check

the

BladeCenter

management

module

event

log;

error

was

recorded

the

system

checkpoint

code

displayed

the

console,

see

Chapter

10,

“Symptom-to-FRU

index,”

page

93.

entry

found,

replace

the

system

board.

A15-07x

Sensor

indicates

power

supply

has

failed.

Check

the

BladeCenter

management

module

event

log;

error

was

recorded

the

system

checkpoint

code

displayed

the

console,

see

Chapter

10,

“Symptom-to-FRU

index,”

page

93.

entry

found,

replace

the

system

board.

A15-11x

Sensor

detected

redundant

fan

failure.

Check

the

BladeCenter

management

module

event

log;

error

was

recorded

the

system

checkpoint

code

displayed

the

console,

see

Chapter

10,

“Symptom-to-FRU

index,”

page

93.

entry

found,

replace

the

system

board.

A15-12x

Sensor

detected

redundant

power

supply

failure.

Check

the

BladeCenter

management

module

event

log;

error

was

recorded

the

system

checkpoint

code

displayed

the

console,

see

Chapter

10,

“Symptom-to-FRU

index,”

page

93.

entry

found,

replace

the

system

board.

A15-13x

Sensor

detected

redundant

FRU

that

has

failed.

Check

the

BladeCenter

management

module

event

log;

error

was

recorded

the

system

checkpoint

code

displayed

the

console,

see

Chapter

10,

“Symptom-to-FRU

index,”

page

93.

entry

found,

replace

the

system

board.

136

BladeCenter

JS20

Type

8842:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide