Nokia 3650 User Guide - Page 142

Troubleshooting Q&A Phone display • Q: Why do missing, discoloured, or bright dots appear on the screen every time I turn on my phone? A: This is an intrinsic characteristic of the active matrix display. Your phone's display contains multiple switching elements to control the pixels. A small number of missing, discoloured, or bright dots on the screen might exist. Camera • Q: Why does the image appear dark when I am taking a picture with the Camera or viewing images? A: The display contrast setting affects the appearance of images. Check the display contrast setting and adjust it to lighter. Go to Settings→ Phone settings→ Display→ Contrast. • Q: Why do images look smudgy? A: Check that the camera lens protection window is clean. To clean the window follow the instructions in 'Care and maintenance', p. 146. Bluetooth • Q: Why can't I end a Bluetooth connection? A: If another device is pairing with your phone but not sending data, and leaves the device connection open, then the only way to disconnect it is to deactivate the Bluetooth link altogether. Go to Bluetooth and select the setting Bluetooth→ Off. • Q: Why can't I find my friend's Bluetooth-enabled device. A: Check that both have activated Bluetooth. Check that the distance between the two devices is not over 10 metres or that there are no walls or other obstructions between the devices. Check that the other device is not in 'Hidden' mode. Multimedia messaging • Q: What should I do when the phone tells me that it cannot receive a multimedia message because memory is full? A: The amount of memory needed is indicated in the error message: Not enough memory to retrieve message. Delete some data first. To view what kind of data you have and how much memory the different data groups consume, go to Manager and select Options→Memory details. After you have freed up memory, the multimedia message centre tries to send the multimedia messages again automatically. • Q: What should I do when the phone gives the message: Unable to retrieve multimedia message. Network connection already in use. ? A: End all active data connections. Multimedia messages cannot be received if another data connection using a different gateway address is active for browser or e-mail. • Q: How can I end the data connection when the phone starts a data connection again and again? The notes: Retrieving message or Trying to retrieve message again are shown briefly. What is happening? 142 Copyright © 2003 Nokia. All rights reserved.