Sharp BP-70C36 Color Advanced and Essentials BP Series Operating Manual - Page 1032
Auto Selection Of The Color Mode Does Not, Take Place Correctly, The Received Image File Cannot
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TROUBLESHOOTING►GENERAL PROBLEMS Check Are both direct SMTP addresses and other addresses set as destinations? Solution ■ Broadcast transmission to both direct SMTP addresses and other addresses is not possible. Send to direct SMTP addresses and other addresses separately. AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the original very light? • Is the color in the original very dark, almost black? • Is only a very small area of the original colored? Solution ■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the original is black and white or color when the [Color Start] key is tapped; however, in the cases as shown on the left, automatic detection may not give the correct result. THE RECEIVED IMAGE FILE CANNOT BE OPENED Check Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting you to enter your password? Solution ■ Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. ■ Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file. I DON'T KNOW HOW TO SPECIFY THE ORIGINAL/SEND SIZE Check Are you using Easy mode? Solution ■ Use normal mode to set the original size and send size. Tap the [Original] key in the base screen of normal mode. Specify the scan size (original size), and specify the send size that will be received at the destination. 10-49