Sharp BP-70C36 Color Advanced and Essentials BP Series Operating Manual - Page 985

TROUBLESHOOTING►GENERAL PROBLEMS Q&A GENERAL PROBLEMS Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. CHECK LIST ? Problem I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED THE OPERATION PANEL CANNOT BE USED THE MOTION SENSOR DOES NOT RESPOND CORRECTLY ( BP-70C31 / BP-70C36 / BP-70C45/ BP-70C55 / BP-70C65) PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT Check Have functions been disabled by the administrator? Hold down the [Home Screen] key. You can check in the status of setting mode. Is the main power indicator lit? Did you just power on the machine? Is the main power indicator blinking? Is a cover open or a device separated from the machine? Did login fail three times in a row? Does a message appear indicating that Auto Login failed? Does the message "Call for service. Code:xx-xx*." appear in the touch panel? Is the motion sensor disabled? Is there are problem in the installation location or installation environment? Is the detection range set correctly? Is a tray out of paper? Is the machine out of toner? Has a paper misfeed occurred? Is the output tray full? Is the toner collection container full? Are restrictions placed on the trays that can be used in each mode (copy, print, image send, and document filing)? You can prohibit color printing in User Control. For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings. Is the original curled or folded? Did you place an original smaller than A6 (or A5 when using the BP-50C26 / BP-50C31 / BP-50C36 / BP-50C45 / BP-50C55 / BP-50C65) size? Is an original of the A6 size set to portrait (A6R size)? (When using the BP-70C31/BP-70C36/ BP-70C45/BP-70C55/BP-70C65) Is the document feeder sensor dirty? (BP-70C31 / BP-70C36 / BP-70C45 / BP-70C55 / BP-70C65) Do the bypass tray guides match the width of the loaded paper? Page 10-5 10-5 10-5 10-6 10-6 10-6 10-6 10-6 10-6 10-6 10-7 10-7 10-7 10-7 10-7 10-7 10-7 10-7 10-8 10-8 10-8 10-8 10-8 10-8 10-8 10-9 10-2