Toshiba Tecra 8000 Tecra 8000 Users Guide - Page 150

126 Troubleshooting Guide Fixing device-related problems The drive can't read a diskette. Try another diskette. If you can access the second diskette, the first diskette (not the diskette drive) is probably causing the problem. Run ScanDisk on the faulty diskette. If you're using the diskette drive externally, unplug the cable and plug it back in to make sure the connection between the diskette drive cable and the port is secure. Modem problems The modem dials the line but doesn't connect, or cannot maintain the connection. You may be connected to a noisy telephone line. To check this, connect an ordinary telephone to the telephone line and try placing a phone call. If you hear an unusual amount of noise or static, try connecting the modem to a different telephone line or connecting at a later time. There may be an incorrect setting in the communications software. Refer to the communications software documentation to customize the modem settings. The modem won't receive or transmit properly. Make sure the RJ-11 cable (the one that goes from the modem to the telephone line) is firmly connected to the modem's RJ-11 jack and the telephone line socket. Check the serial port settings to make sure the hardware and software are referring to the same COM port. Check the communications parameters (baud rate, parity, data length and stop bits) specified in the communications program. Part I: Getting to Know Your Computer