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Xerox 6500V_N User Guide - Page 120

Troubleshooting Overview, Error and Status Messages, PrintingScout Alerts, Online Support Assistant

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Troubleshooting Troubleshooting Overview This section includes: • Error and Status Messages on page 120 • PrintingScout Alerts on page 120 • Online Support Assistant on page 120 • Information Pages on page 120 • More Information on page 121 Your printer comes with a number of utilities and resources to help you troubleshoot printing problems. Error and Status Messages The printer control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. For details, see Control Panel Messages on page 122. PrintingScout Alerts The PrintingScout utility automatically checks the printer status when you send a print job. If the printer is unable to print, PrintingScout displays an alert on your computer screen to let you know that the printer needs attention. Install PrintingScout from the Software and Documentation disc that came in the documentation packet with your printer. For details, see Installing PrintingScout on page 40. Note: PrintingScout is a Windows-only application. Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation, and more. To access the Online Support Assistant, go to www.xerox.com/office/6500support. Information Pages Two information pages in the printer, the Demo Page and the Error History report, can help with troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the current ability of the printer to print. The Error History report prints information on up to the last 42 printer errors that occurred. To print information pages: 1. On the printer control panel, press the Menu button. 2. At Information Pages, press the OK button. 120 Phaser 6500 Color Laser Printer User Guide

Section	Page
Contents	3
Safety	9
Electrical Safety	10
General Guidelines	10
Laser Safety	10
Power Cord	10
Operational Safety	12
Operational Guidelines	12
Ozone Release	12
Printer Location	12
Printer Supplies	13
Maintenance Safety	14
Printer Symbols	15
Features	17
Parts of the Printer	18
Front View	18
Rear View	19
Internal Components	19
Control Panel	20
Configurations and Options	21
Configurations	21
Standard Features	21
Additional Capabilities	21
Optional Features	22
Energy Saver Mode	23
Setting the Power Saver Time	23
Exiting Energy Saver Mode	23
Starting Energy Saver Mode	23
Information Pages	24
Menu Map	24
Configuration Page	24
Startup Page	24
CentreWare Internet Services	25
Accessing CentreWare Internet Services	25
More Information	26
Installation and Setup	27
Installation and Setup Overview	28
Selecting a Location for the Printer	29
Connecting the Printer	30
Choosing a Connection Method	30
Connecting to a Network	30
Connecting using USB	31
Configuring Network Settings	32
About TCP/IP and IP Addresses	32
Assigning the IP Address of the Printer	32
Finding the IP Address of Your Printer	35
Installing the Print Drivers	36
Operating System Requirements	36
Available Drivers	37
Installing the Print Drivers for Windows	38
Installing the Print Driver for Macintosh OS X	38
Adding the Printer for Macintosh OS X Version 10.5 and Later	39
Installing PrintingScout	40
Enabling Optional Features	41
Enabling Optional Features for the Windows PostScript Driver	41
Enabling Optional Features for the Windows PCL Driver	42
Enabling Optional Features for Macintosh OS X 10.5 and Later	43
Enabling Optional Features for Linux	43
Printing	45
Supported Paper and Media	46
Paper Usage Guidelines	46
Paper That Can Damage Your Printer	47
Paper Storage Guidelines	47
Supported Paper	48
Loading Paper	51
Loading Paper in Tray 1	51
Loading Paper in the Manual Feed Slot	53
Loading Paper in the 250-Sheet Feeder (Tray 2)	55
Setting Paper Types and Sizes	58
Setting the Paper Type	58
Setting the Paper Size	58
Selecting Printing Options	60
Selecting Printing Defaults in Windows	60
Selecting Printing Defaults in Windows for a Shared Network Printer	61
Selecting Printing Options for an Individual Job in Windows	61
Selecting Printing Options for an Individual Job in Macintosh	65
Printing on Specialty Media	68
Printing Envelopes	68
Printing Labels	71
Printing on Glossy Cardstock	73
Printing on Cardstock	76
Printing Custom Sizes	78
Defining Custom Paper Sizes	78
Printing on Custom-size Paper	79
Printing on Both Sides of the Paper	81
Automatic 2-Sided Printing Guidelines	81
Binding Edge Options	81
Automatic 2-Sided Printing	82
Manual 2-Sided Printing	82
Printing Using Secure Print	84
Setting Up a Secure Print Job	84
Printing a Secure Print Job	85
Storing a Print Job in Memory	86
Printing a Stored Job	86
Printing Using Proof Print	87
Setting Up a Proof Print Job	87
Printing a Proof Print Job	88
Control Panel Menus	89
Navigating the Control Panel Menus	90
Information Pages Menu	91
Billing Meters	92
Admin Menu	93
Network Setup Menu	93
USB Setup Menu	94
System Setup Menu	95
Maintenance Mode Menu	97
PCL Setup Menu	98
PostScript Setup Menu	100
Control Panel Menu	101
Tray Settings Menu	102
Tray 1 Settings	102
250-Sheet Feeder (Tray 2) Settings	103
Maintenance	105
Cleaning the Printer	106
General Precautions	106
Cleaning the Exterior	107
Cleaning the Interior	107
Ordering Supplies	108
Consumables	108
Routine Maintenance Items	108
When to Order Supplies	109
Recycling Supplies	109
Managing the Printer	110
Managing the Printer with CentreWare Internet Services	110
Checking Printer Status with PrintingScout	111
Checking Printer Status using Email	112
Checking Page Counts	115
Viewing the Billing Meter	115
Printing the Print Volume Report	115
Moving the Printer	117
Troubleshooting	119
Troubleshooting Overview	120
Error and Status Messages	120
PrintingScout Alerts	120
Online Support Assistant	120
Information Pages	120
More Information	121
Control Panel Messages	122
Supply Status Messages	122
Error Messages	123
Problems with the Printer	125
Print-Quality Problems	128
Cleaning the Imaging Unit and Laser Lens	133
Color Registration	136
Enabling/Disabling Automatic Color Registration	136
Performing an Automatic Color Registration Adjustment	136
Performing a Manual Color Registration Adjustment	137
Color Balance	140
Paper Jams	141
Preventing Paper Jams	141
Clearing Paper Jams	142
Printer Specifications	147
Physical Specifications	148
Weights and Dimensions	148
Environmental Specifications	149
Temperature	149
Relative Humidity	149
Elevation	149
Electrical Specifications	150
Power Source	150
Power Consumption	150
Performance Specifications	151
Regulatory Information	153
Electromagnetic Interference	154
United States FCC Regulations	154
Canada Regulations	154
European Union	155
Other Regulations	156
Turkey RoHS Regulation	156
Material Safety Data Sheets	157
Recycling and Disposal	159
All Countries	159
North America	159
Other Countries	159