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Xerox 6500V_N User Guide - Page 130

Supported Paper, Consumables, Paper, Storage Guidelines, Color Registration, Cleaning the Imaging

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Troubleshooting Symptom Cause Solution Toner smears when rubbed. Printed pages are blank. Hair-like marks appear in or around black half-tone printing. Shadows appear around areas of dense black printing. Color around the edge of printing is incorrect. Colored dots are printed at regular intervals (about 28 mm). The paper is damp. The paper is outside the recommended specification range, or the paper type setting is not correct. The toner cartridges are not Xerox® toner cartridges. The fuser is old or damaged. Two or more sheets can be feeding at once. The toner cartridges are not Xerox® toner cartridges. The transfer belt unit is old or damaged. The cable to the laser unit or controller is defective. The paper was left unwrapped for a long time, especially in a dry environment. The paper is outside the recommended specification range. The transfer belt unit is old or damaged. The color registration is incorrect. The imaging unit is dirty. Replace the paper. Replace the paper with a recommended size and type and then confirm that your print driver settings are correct. For details, see Supported Paper on page 48. Verify that the toner cartridges meet specifications and replace if necessary. For details, see Consumables on page 108. Replace the fuser. Remove the paper stack from the tray, fan it, then reinsert it. Verify that the toner cartridges meet specifications and replace if necessary. For details, see Consumables on page 108. Replace the transfer belt unit. For assistance, see the Xerox® Support website at: www.xerox.com/office/6500support Replace the paper. Also, see Paper Storage Guidelines on page 47. Replace the paper with a recommended size and type and then confirm that your print driver settings are correct. For details, see Supported Paper on page 48. Replace the transfer belt unit. Adjust the color registration. For details, see Color Registration on page 136. Gently clean the imaging unit. For details, see Cleaning the Imaging Unit and Laser Lens on page 133. 130 Phaser 6500 Color Laser Printer User Guide

Section	Page
Contents	3
Safety	9
Electrical Safety	10
General Guidelines	10
Laser Safety	10
Power Cord	10
Operational Safety	12
Operational Guidelines	12
Ozone Release	12
Printer Location	12
Printer Supplies	13
Maintenance Safety	14
Printer Symbols	15
Features	17
Parts of the Printer	18
Front View	18
Rear View	19
Internal Components	19
Control Panel	20
Configurations and Options	21
Configurations	21
Standard Features	21
Additional Capabilities	21
Optional Features	22
Energy Saver Mode	23
Setting the Power Saver Time	23
Exiting Energy Saver Mode	23
Starting Energy Saver Mode	23
Information Pages	24
Menu Map	24
Configuration Page	24
Startup Page	24
CentreWare Internet Services	25
Accessing CentreWare Internet Services	25
More Information	26
Installation and Setup	27
Installation and Setup Overview	28
Selecting a Location for the Printer	29
Connecting the Printer	30
Choosing a Connection Method	30
Connecting to a Network	30
Connecting using USB	31
Configuring Network Settings	32
About TCP/IP and IP Addresses	32
Assigning the IP Address of the Printer	32
Finding the IP Address of Your Printer	35
Installing the Print Drivers	36
Operating System Requirements	36
Available Drivers	37
Installing the Print Drivers for Windows	38
Installing the Print Driver for Macintosh OS X	38
Adding the Printer for Macintosh OS X Version 10.5 and Later	39
Installing PrintingScout	40
Enabling Optional Features	41
Enabling Optional Features for the Windows PostScript Driver	41
Enabling Optional Features for the Windows PCL Driver	42
Enabling Optional Features for Macintosh OS X 10.5 and Later	43
Enabling Optional Features for Linux	43
Printing	45
Supported Paper and Media	46
Paper Usage Guidelines	46
Paper That Can Damage Your Printer	47
Paper Storage Guidelines	47
Supported Paper	48
Loading Paper	51
Loading Paper in Tray 1	51
Loading Paper in the Manual Feed Slot	53
Loading Paper in the 250-Sheet Feeder (Tray 2)	55
Setting Paper Types and Sizes	58
Setting the Paper Type	58
Setting the Paper Size	58
Selecting Printing Options	60
Selecting Printing Defaults in Windows	60
Selecting Printing Defaults in Windows for a Shared Network Printer	61
Selecting Printing Options for an Individual Job in Windows	61
Selecting Printing Options for an Individual Job in Macintosh	65
Printing on Specialty Media	68
Printing Envelopes	68
Printing Labels	71
Printing on Glossy Cardstock	73
Printing on Cardstock	76
Printing Custom Sizes	78
Defining Custom Paper Sizes	78
Printing on Custom-size Paper	79
Printing on Both Sides of the Paper	81
Automatic 2-Sided Printing Guidelines	81
Binding Edge Options	81
Automatic 2-Sided Printing	82
Manual 2-Sided Printing	82
Printing Using Secure Print	84
Setting Up a Secure Print Job	84
Printing a Secure Print Job	85
Storing a Print Job in Memory	86
Printing a Stored Job	86
Printing Using Proof Print	87
Setting Up a Proof Print Job	87
Printing a Proof Print Job	88
Control Panel Menus	89
Navigating the Control Panel Menus	90
Information Pages Menu	91
Billing Meters	92
Admin Menu	93
Network Setup Menu	93
USB Setup Menu	94
System Setup Menu	95
Maintenance Mode Menu	97
PCL Setup Menu	98
PostScript Setup Menu	100
Control Panel Menu	101
Tray Settings Menu	102
Tray 1 Settings	102
250-Sheet Feeder (Tray 2) Settings	103
Maintenance	105
Cleaning the Printer	106
General Precautions	106
Cleaning the Exterior	107
Cleaning the Interior	107
Ordering Supplies	108
Consumables	108
Routine Maintenance Items	108
When to Order Supplies	109
Recycling Supplies	109
Managing the Printer	110
Managing the Printer with CentreWare Internet Services	110
Checking Printer Status with PrintingScout	111
Checking Printer Status using Email	112
Checking Page Counts	115
Viewing the Billing Meter	115
Printing the Print Volume Report	115
Moving the Printer	117
Troubleshooting	119
Troubleshooting Overview	120
Error and Status Messages	120
PrintingScout Alerts	120
Online Support Assistant	120
Information Pages	120
More Information	121
Control Panel Messages	122
Supply Status Messages	122
Error Messages	123
Problems with the Printer	125
Print-Quality Problems	128
Cleaning the Imaging Unit and Laser Lens	133
Color Registration	136
Enabling/Disabling Automatic Color Registration	136
Performing an Automatic Color Registration Adjustment	136
Performing a Manual Color Registration Adjustment	137
Color Balance	140
Paper Jams	141
Preventing Paper Jams	141
Clearing Paper Jams	142
Printer Specifications	147
Physical Specifications	148
Weights and Dimensions	148
Environmental Specifications	149
Temperature	149
Relative Humidity	149
Elevation	149
Electrical Specifications	150
Power Source	150
Power Consumption	150
Performance Specifications	151
Regulatory Information	153
Electromagnetic Interference	154
United States FCC Regulations	154
Canada Regulations	154
European Union	155
Other Regulations	156
Turkey RoHS Regulation	156
Material Safety Data Sheets	157
Recycling and Disposal	159
All Countries	159
North America	159
Other Countries	159

Match case Limit results 1 per page

Troubleshooting

Phaser 6500 Color Laser Printer

User Guide

130

Toner smears when rubbed.

The paper is damp.

Replace the paper.

The paper is outside the

recommended specification

range, or the paper type setting

is not correct.

Replace the paper with a recommended

size and type and then confirm that

your print driver settings are correct. For

details, see

Supported Paper

page 48.

The toner cartridges are not

Xerox

toner cartridges.

Verify that the toner cartridges meet

specifications and replace if necessary.

For details, see

Consumables

page 108.

The fuser is old or damaged.

Replace the fuser.

Printed pages are blank.

Two or more sheets can be

feeding at once.

Remove the paper stack from the tray,

fan it, then reinsert it.

The toner cartridges are not

Xerox

toner cartridges.

Verify that the toner cartridges meet

specifications and replace if necessary.

For details, see

Consumables

page 108.

The transfer belt unit is old or

damaged.

Replace the transfer belt unit.

The cable to the laser unit or

controller is defective.

For assistance, see the Xerox

Support

website at:

www.xerox.com/office/6500support

Hair-like marks appear in or

around black half-tone printing.

Shadows appear around areas

of dense black printing.

The paper was left unwrapped

for a long time, especially in a

dry environment.

Replace the paper. Also, see

Paper

Storage Guidelines

on page 47.

The paper is outside the

recommended specification

range.

Replace the paper with a recommended

size and type and then confirm that

your print driver settings are correct. For

details, see

Supported Paper

page 48.

The transfer belt unit is old or

damaged.

Replace the transfer belt unit.

Color around the edge of

printing is incorrect.

The color registration is

incorrect.

Adjust the color registration. For details,

see

Color Registration

on page 136.

Colored dots are printed at

regular intervals (about

28 mm).

The imaging unit is dirty.

Gently clean the imaging unit. For

details, see

Cleaning the Imaging Unit

and Laser Lens

on page 133.

Symptom

Cause

Solution