Xerox 6500V_N User Guide - Page 131

Troubleshooting Symptom Cause Solution Partial blanks, creased paper, or blotted printing. Vertical blanks. The paper is damp. The paper is outside the recommended specification range. The transfer belt unit or the fuser is not installed correctly. The toner cartridges are not Xerox® toner cartridges. Condensation inside the printer causes partial blanks or creased paper. The laser is being blocked. The transfer belt unit or fuser is old or damaged. The toner cartridges are not Xerox® toner cartridges. Replace the paper. Replace the paper with a recommended size and type. For details, see Supported Paper on page 48. Reinstall the transfer belt unit or the fuser. For details, see the instruction sheets in the documentation packet that came with your printer. Verify that the toner cartridges meet specifications and replace if necessary. For details, see Consumables on page 108. Turn on the printer and leave it on for at least one hour to get rid of the condensation. If the problems still occur, for assistance see the Xerox® Support website: www.xerox.com/office/6500support Remove the imaging unit and clean all debris from the laser lens with a lint-free cloth. For details, see Cleaning the Imaging Unit and Laser Lens on page 133. Check the condition of the transfer belt unit and fuser, and replace if necessary. Verify that the toner cartridges meet specifications and replace if necessary. Slanted printing. The paper guides in the trays are not set correctly. Reset the paper tray guides. For details, see Loading Paper on page 51. Horizontal bands, approximately 22 mm wide, appear vertically every 73 mm. The imaging unit has been exposed to too much light; possibly from leaving the front door open too long. Replace the imaging unit. Phaser 6500 Color Laser Printer 131 User Guide