Xerox 6500V_N User Guide - Page 128

Troubleshooting Print-Quality Problems When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a demo page to more precisely determine the print-quality problem. For details, see Information Pages on page 120. If the print quality does not improve after carrying out the appropriate action, contact Xerox® Customer Support or your reseller. Notes: • To enhance print quality, toner cartridges for many models of equipment have been designed to cease functioning at a predetermined point. • Grayscale images printed with the composite black setting count as color pages, because color consumables are used. Composite black is the default setting on most printers. Symptom Cause Solution Faded printouts/multiple colors faded. Only one color is faded. The toner cartridges are not Xerox® toner cartridges. The paper being used is outside the recommended specification range. The paper is damp. The transfer belt unit is old or damaged. The high-voltage supply is defective. Toner cartridge is empty or damaged. Verify that the toner cartridges (CMYK) meet specifications, and replace them if necessary. Replace the paper with a recommend size and type, and confirm that your control panel/print driver settings are correct. For details, see Supported Paper on page 48. Replace the paper. Replace the transfer belt unit. For assistance, see the Xerox® Support website at: www.xerox.com/office/6500support Check the condition of the toner cartridge and replace it if necessary. 128 Phaser 6500 Color Laser Printer User Guide