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Brother International MFC-9200C Users Manual - English - Page 211

Troubleshooting and Routine Maintenance, Troubleshooting, Brother fax-back system, Frequently Asked

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23 Troubleshooting and 23 Routine Maintenance Troubleshooting Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve a difficulty with your MFC using this manual, call our fax-back system and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects: USA: 1-800-521-2846 From within Canada: 1-800-681-9838 The Brother USA fax-back system number has been preprogrammed on One Touch key 1. Frequently Asked Questions (FAQs) You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at: http://www.brother.com You can check here for Brother Printer Driver updates. Brother Bulletin Board Brother's Bulletin Board Numbers are : USA: 1-888-298-3616 From within Canada: 1-514-685-2040 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 23 - 1

Section	Page
Cover1	1
If You Need to Call Customer Service	2
Year 2000 Compliant	2
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Compilation and Publication Notice	5
Quick Reference Guide	9
Sending Faxes	9
Automatic Transmission	9
Sending a Cover Page	9
Real Time Transmission	9
Receiving Faxes	9
Select Receive Mode	9
Storing Numbers	10
Storing One Touch Dial Numbers	10
Storing Speed Dial Numbers	10
Dialing Operations	10
One Touch Dialing / Speed Dialing	10
Search/Speed Dial	10
Making Copies	10
Making a Single Copy	10
Sorting Multiple Copies (Using the ADF)	10
Table of Contents	11
Introduction	24
Using This Manual	24
Finding Information	24
Conventions Used in this Manual	24
Test Sheet Procedures (For USA Only)	25
MFC 9200C Control Panel Overview	26
About Fax Machines	28
Fax Tones and Handshake	28
ECM (Error Correction Mode)	28
Assembly and Connections	29
Packing List	29
Choosing a Location	30
IMPORTANT SAFETY INSTRUCTIONS	31
Release the Scanner Lock	31
Paper	32
About Brother Paper	32
Paper Specifications for Paper Cassette and Manual Feed Slot	33
Print Area	34
Loading Paper in the Multi-Purpose Paper Cassette	35
Connecting the MFC	36
Installing the Ink Cartridges	37
Important	38
Connections	40
Connecting an External Telephone	40
Connecting an External Telephone Answering Device (TAD)	40
Sequence	40
Connections	41
Recording Outgoing Message (OGM)	41
Special Line Considerations	42
Roll Over Phone Lines	42
Two-Line Phone System	42
Converting Telephone Wall Outlets	42
Installing MFC, External Two-Line TAD, and Two-Line Telephone	43
Multi-Line Connections (PBX)	44
If you are installing the MFC to work with a PBX:	44
Custom Features on a Single Line	44
On-Screen Programming	45
User-Friendly Programming	45
Function Mode	45
Alternating Displays	46
Function Selection Table	46
1. Fax Functions	46
2. Printer Functions	49
3. Copy Functions	49
4. Video Functions	49
5. PhotoCapture Center™ Functions	50
Initial Setup	51
Getting Started	51
Setting Date and Time	51
Setting Station ID	51
Entering Text	52
Inserting spaces	52
Making corrections	52
Repeating letters	52
Special characters and symbols	53
Setting Tone/Pulse Dialing Mode (For Canada only)	53
Setting Beeper Volume	53
Speaker Volume	54
Ring Volume	54
Memory Storage	54
Turning On Automatic Daylight Savings Time	54
Setup Receive	55
Basic Receiving Operations	55
Select Receive Mode	55
To select or change your Receive Mode	55
Setting Ring Delay	56
Easy Receive	56
Printing a Reduced Incoming Document	57
Recommended Reductions	57
Setting Paper Size	57
Advanced Receiving Operations	58
Operation from Extension Telephone	58
Changing the Fax Receive Code	58
Printing a Fax in Memory	58
Polling	59
Setting Up Polling Receive	59
Setting Up Sequential Polling Receive	59
Canceling a Scheduled Job	60
Setup Send	61
Before You Begin	61
Sending Faxes Using Multiple Settings	61
Faxing from the ADF (Automatic Document Feeder)	61
Faxing from the Scanner Glass	62
Fax Resolution	63
Contrast	63
Manual Transmission (With an External Telephone)	64
Automatic Transmission	64
Color Fax transmission	64
Manual and Automatic Fax Redial	64
Dual Access (Not Available for Color Fax)	65
Real Time Transmission	66
Checking the Job Status	66
Canceling a Job in Memory	67
Basic Sending Operations	67
Composing Electronic Cover Page	67
Composing Your Own Comments	68
Cover Page For Next Fax Only	68
Always Send Cover Page	68
Using a Printed Cover Page	69
Advanced Sending Operations	69
Overseas Mode	69
Delayed Fax (Not Available for Color Fax)	70
Delayed Batch Transmission (Not Available for Color Fax)	70
Multiple Resolution Transmission (Not Available for Color Fax)	71
Setting Up Polled Transmit (Not Available for Color Fax)	71
Auto Dial Numbers and Dialing Options	72
Storing Numbers for Easy Dialing	72
Storing One Touch Dial Numbers	72
Storing Speed Dial Numbers	73
Changing One Touch and Speed Dial Numbers	73
Setting Up Groups for Broadcasting	74
Dialing Options	75
One Touch Dialing	75
Speed Dialing	75
Broadcasting (Not Available for Color Fax)	75
Access Codes and Credit Card Numbers	76
Search	77
Pause	77
Fax Redial	77
Tone/Pulse (For Canada only)	77
Remote Fax Options (Not Available for Color Fax)	78
Fax Forwarding/Paging	78
Programming a Fax Forwarding Number	78
Programming Paging Number	78
Setting Fax Storage	79
Changing Remote Retrieval Access Code	79
Remote Retrieval	80
Using Remote Retrieval Access Code	80
Remote Commands	81
Retrieving Memory Status List	81
Retrieving Fax Messages	82
Changing Fax Forwarding Number	82
Printing Reports	83
MFC Settings and Activity	83
To Print a Report	83
Transmission Verification (Xmit) Report	84
Activity Report Interval	84
Making Copies	85
Basic Copy Operations	85
Making a Single Copy	85
Multiple Copies (Using the ADF)	85
Memory Full Message	86
Multiple Copies (Using the Scanner Glass)	86
Temporary Copy Settings	87
Using the Enlarge/Reduce Key	87
Selecting a Fixed Reduction Ratio:	88
Using the Options Key	88
2in1	90
4in1	90
Poster	90
Choosing the Quality	91
Changing Default Copy Settings	92
Paper Type	93
Copy Quality	93
Color Adjustment	93
Copy Contrast	94
Single Color (One Color)	94
Legal Limitations	95
Walk-Up Video Printing	96
Getting Started	96
Auto Switch	96
Color Video Printing	97
Black & White Video Printing	97
Temporary Video Print Setting	98
Using the Options Key	98
Changing Default Settings	100
Paper Type	101
Video Printing Quality	101
Video Type	101
Print Size	102
Video Printing Color Adjustment	102
Video Printing Contrast	103
Video Capture to PC	103
Walk-Up PhotoCapture Center™	104
Introduction	104
Getting Started	104
DPOF Printing	105
Printing the Index (Thumbnails)	106
Printing Images	106
Using the Options Key	107
Changing Default Settings	109
Paper Type	110
PhotoCapture Center™ Quality	110
Photo Brightness	110
Photo Contrast	110
Color Adjustment	111
Color Enhancement	111
Understand Error Messages	111
PhotoCaputure Center™ Requirements	112
Using PhotoCapture Center™ from your PC (For Windows® Only)	112
Setting Up the MFC and PC to Work Together	113
Using the Brother Machine with Your PC	113
Before You Install Multi-Function Link® Pro	113
Computer Requirements	114
Using a Bi-directional IEEE-1284 Compliant Parallel Cable to Connect the MFC to the PC (Using Win...	114
Notice to PC User	114
How to Attach the Filter Core to a Bi-directional Parallel Cable:	115
Using Windows® 95, 98, 98SE and ME	116
Using Windows® 2000 Professional	120
Using Windows NT® Workstation Version 4.0	124
Using a USB Cable to Connect the MFC to the PC (Using Windows® 98, 98SE, ME and Windows® 2000 Pro...	129
Using Windows® 98, 98SE and ME	130
Using Windows® 2000 Professional	136
Installing the Brother Software	139
To install Multi-Function Link® Pro (Main Application):	139
To Install Automatic E-mail Printing (Optional Application):	140
To Register Your MFC 9200C On-Line (For USA only):	141
To view On-Line Documentation:	141
To Install PhotoPrinter Pro :	142
To View Brother Support Information:	142
Helpful Hints for Windows® 95/98/98SE/ME/ 2000 Professional or Windows NT® 4.0	143
Receiving Faxes into the PC	144
Using the MFC as a Printer	145
Features	145
Printer Driver	145
Choosing the Right Kind of Paper	146
Multi-purpose Paper Cassette	146
Loading Paper in Multi-purpose Paper Cassette	146
Adjusting for Thick Paper and Envelopes	146
Manual Feed Slot	147
Setup for Envelopes	148
Simultaneous Printing/Fax	148
Printer Operation Keys	148
Reset Key	148
Ink Management Key	149
Turning Off Bi-directional Printing	149
Printer Driver Settings	150
Using the Brother MFC9200C Series Printer Driver	150
The Paper Tab	150
Paper Size	151
User Defined Paper Size	151
Orientation	152
Copies	152
Collate	152
Reverse Order	152
Paper Thickness	153
Scaling	153
2 in 1	153
Paper Source	153
Multi-purpose Paper Cassette	153
Manual Feed	153
The Quality/Color Tab	154
Quality	155
Media	155
Document	156
Color/Mono	156
Color	156
Mono	156
Color Matching	156
Custom Setting	157
Halftone Pattern	157
True2Life	157
Printing from your PC	158
Using the Windows®-Based Brother Control Center	159
Brother Control Center	159
AutoLoad the Brother Control Center	160
How to Turn Off AutoLoad	160
Using the Scan Keys	160
Using the Control Panel Keys	161
Scan Image	161
Scan/OCR	161
Scan to E-mail	161
Brother Control Center Features	162
Auto Configuration	162
Scanning Operations	162
Copy Operations	163
PC Fax Operation	163
Scanner Settings for Scan, Copy and PC Fax Buttons	163
Global Settings	164
Setting Up the Scanner Configurations	164
To access the Scanner Configurations screen:	164
Perform an Operation from the Control Center Screen	165
Scan to File	165
Scanner Settings	165
Destination Folder	166
Send Scan to E-mail	166
Scanner Settings	167
Email Application	167
File Attachments	167
Conversion Options	168
Format	168
Show QuickSend Menu	168
QuickSend List	168
Send Scan to Word Processor	169
Scanner Settings	169
Word Processor	169
User Defined Button	170
Scanner Settings	170
Target Application	171
Copy/Two on One Copy	171
Scanner Settings	171
Copy Settings	171
Send a Fax	172
Scanner Settings	172
FAX Settings	173
Using ScanSoft™ PaperPort® for Brother/ TextBridge®	174
Using ScanSoft™ PaperPort® and TextBridge®	174
Viewing Items in ScanSoft™ PaperPort®	175
Organizing Your Items in Folders	175
Links to Many Other Applications	176
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	176
Importing Items from Other Applications	177
Exporting Items in Other Formats	177
Scanning a Document	177
TWAIN COMPLIANT	177
Accessing the Scanner	178
Scanning a Document into the PC	178
Settings in the Scanner Window	179
Resolution:	179
Color Type:	179
Size:	180
Custom:	180
Adjust:	180
Paper:	181
Video Capture:	181
PreScanning an Image	181
How to use PreScan to adjust an image:	181
Video Capture from the PC	183
Connecting Your Video Equipment	183
To connect your video equipment:	183
Capturing An Image	183
To capture a frame as an image:	184
Using Multi-Function Link® Pro Software	186
Introduction	186
Brother Resource Manager	186
MFC Remote Setup	187
Multi-Function Link® Pro Main Menu	188
Sending a Fax from Your PC	188
Sending a Quick Fax	188
Sending a Fax from the Main Menu	189
Sending a Fax from a Windows® Application	190
Receiving Faxes into the PC	190
Checklist for Your PC	190
Viewing Received Faxes	191
Using the PhotoCapture Center™ from Your PC (For Windows® Only)	192
Introduction	192
PhotoPrinter 2000 Pro	193
Overview of Basic Steps	193
Using Automatic E-Mail Printing	195
For Windows® 95/98/98SE, ME only	195
Main Features	195
To Access the On-Line Documentation	195
Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook	196
Set up Your USB Equipped Apple® Macintosh® G3,G4 or iMac™ with Mac OS 8.5/8.51/8.6/9.0	196
Installing the Brother Printer and Scanner Drivers	196
Installing PaperPort®	197
Using the Brother Printer Driver with your Apple® Macintosh®	197
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	199
Accessing the Scanner	200
Scanning a Document into Your Macintosh G3, G4 or iMac	200
Settings in the Scanner Window	201
Image	201
Resolution	201
Color Type	201
Scanning Area	202
Business Card Size	202
Miscellaneous	203
Brightness	203
Contrast	203
Color Sync Dialog	203
Scanner Profile	204
PreScanning an Image	205
Important Information	206
Standard Telephone and FCC Notices	206
These notices are in effect on models sold and used in the United States only.	206
Federal Communications Commission (FCC) Declaration of Conformity (For USA only)	207
Industry Canada Compliance Statement (For Canada only)	208
ENERGY STAR® Compliance Statement	208
Important Safety Instructions	208
Trademarks	210
Troubleshooting and Routine Maintenance	211
Troubleshooting	211
Brother fax-back system	211
Frequently Asked Questions (FAQs)	211
Brother Bulletin Board	211
Error Messages	212
Document Jams and Paper Jams	214
Original is Jammed in the Top of the ADF Unit	214
Original is Jammed Inside the ADF Unit	214
Paper is Jammed Inside the MFC	215
If You Are Having Difficulty with Your MFC	216
How to Improve Print Quality	219
Test Print	219
Cleaning the Print Head	219
Aligning Ink Cartridges	220
Turning Off Bi-directional Printing	221
Packing and Shipping the MFC	221
Routine Maintenance	224
Cleaning the Scanner	224
Cleaning the MFC Printer Platen	225
Cleaning the Pick-up Roller	225
Replacing the Ink Cartridges	226
For Customer Service	228
Specifications	229
Product Description	229
Fax	229
Fax (Continued)	230
Printer	230
Printing	230
Controller	230
Print Media	231
Consumable Items	231
Glossary	232
Index	236
Remote Retrieval Access Card	241
Cover3	243