Brother International MFC-9200C Users Manual - English - Page 212

Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System. USA: From within Canada: 1-800-521-2846 1-800-681-9838 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION CHECK CASSETTE MFC cassette cover is open or MFC cassette is not installed properly. Close cassette cover or install cassette properly. CHECK PAPER MFC is out of paper. Add paper. CHECK SCAN LOCK The scanner lock is locked. Release the scanner lock lever and press Stop. If you see MACHINE ERROR AF (or AE), stop operation and call Customer Service for assistance: USA: 1-800-284-4329 From within Canada: 1-800-853-6660 From within Montreal: 1-514-685-6464 COMM. ERROR Poor phone line quality caused communication error. Try the call again. If problem continues, call Telephone Company to check your phone line. CONNECTION FAIL You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. COVER OPEN Scanner cover is not closed completely. Press the Scanner Cover Release Button and lift the scanner cover, then close it. DISCONNECTED The other party or other party's fax machine terminated the call. Try to transmit or receive again. DOCUMENT JAM Documents were not inserted or fed properly, or document scanned from ADF was longer than about 40 inches (90cm). See page 23-4. INK EMPTY One or more of the ink cartridges is out of Replace the ink cartridges. See p. 23-16. ink. MACHINE ERROR XX MFC has a mechanical problem. Call Brother Customer Service. USA: 1-800-284-4329 From within Canada: 1-800-853-6660 From within Montreal: 1-514-685-6464 MEDIA ERROR You inserted a media card that is either bad Remove the media card. See page 12-9. or not formatted, or there is a problem with the media drive. MEMORY FULL The data is too large for the MFC's memory. See page 10-2, 12-8. NEAR EMPTY One or more of the ink cartridges is running Order a new ink cartridge. See p. ii. out of ink. NO RESPONSE/ BUSY The number you dialed does not answer or Verify the number and try again. is busy. 23 - 2 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E