Canon BJ-30 User Guide - Page 106

Problem, Cause, Solution

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Problem Data from computer is not printed BJ cartridge moves, ink does not appear Cause The printer may be off-line (ON LINE light off). The interface cable may not be securely connected to the printer and the computer. The interface cable may not be the correct type. The printer or computer may have been turned on when you connected the interface cable. The application may not be set up properly. The parallel port may be disabled in your computer's CMOS memory. Solution Press the ON LINE button to turn the printer on-line (ON LINE light is on). Check the interface cable connection. Make sure the interface cable is a parallel interface cable. Turn off the printer and the computer, then turn them back on again. Check the computer or the application to see if the host is configured correctly: printer port, printer driver, print manager. Check your computer's CMOS to see if the primary parallel port is set to LPT1. (Your computer should have a setup program that allows you to check the CMOS settings.) The BJ cartridge or ink tank may not be installed properly. The nozzle on the BJ cartridge may be clogged. The ink tank may be empty. Make sure the BJ cartridge and ink tank are properly installed. Perform the extensive print head cleaning procedure described on page 79. Remove the ink tank and check that it has ink. Replace the ink tank. 98 Troubleshooting Chapter 7

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98
Troubleshooting
Chapter 7
Problem
Cause
Solution
Data from computer is
The printer may be off-line
Press the
ON LINE
button to
not printed
(
ON LINE
light off).
turn the printer on-line
(
ON LINE
light is on).
The interface cable may not
Check the interface cable
be securely connected to the
connection.
printer and the computer.
The interface cable may not
Make sure the interface cable
be the correct type.
is a parallel interface cable.
The printer or computer
Turn off the printer and the
may have been turned on
computer, then turn them
when you connected the
back on again.
interface cable.
The application may not be
Check the computer or the
set up properly.
application to see if the host
is configured correctly:
printer port, printer driver,
print manager.
The parallel port may be
Check your computer’s
disabled in your computer’s
CMOS to see if the primary
CMOS memory.
parallel port is set to LPT1.
(Your computer should have
a setup program that allows
you to check the CMOS
settings.)
BJ cartridge moves,
The BJ cartridge or ink
Make sure the BJ cartridge
ink does not appear
tank may not be installed
and ink tank are properly
properly.
installed.
The nozzle on the BJ
Perform the extensive print
cartridge may be clogged.
head cleaning procedure
described on page 79.
The ink tank may be empty.
Remove the ink tank
and check that it has ink.
Replace the ink tank.