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If You Cannot Solve the Problem If you have a problem with your MultiPASS and you cannot resolve it by referring to the information in this chapter, contact your local authorized Canon dealer sales or service representative. Canon's support personnel are trained in the technical support of Canon's products and should be able to help you with your problem. n Attempting to repair the MultiPASS yourself may void the limited warranty as to that repair. See the limited warranty card for details. c If the MultiPASS makes strange noises, emits smoke or strange smells, unplug it immediately and call the Canon Customer Care Center. Do not attempt to disassemble or repair the unit yourself. Getting Help From Canon If you need to contact Canon directly, make sure you have the following information: I Product name MultiPASS C560 or MultiPASS C530 Chapter 8 Troubleshooting 8-2

Section	Page
User's Manual	1
Copyright	2
Disclaimer	2
Trademarks	3
Users in the U.S.A.	4
Users in Canada	10
Contents	14
Chapter 1 — Introduction	21
Welcome	23
Main Features of the MultiPASS	24
Using the MultiPASS With the MultiPASS Desktop Manager for Windows	25
Hardware and Software Requirements	26
Supplies and Accessories	27
BJ Cartridges and Ink Tanks	27
Canon Specialty Papers	29
Using Your Documentation	30
Type Conventions Used in This Manual	31
Getting Help From Canon	34
Servicing the MultiPASS	35
Important Safety Instructions	36
Main Components of the MultiPASS	41
Front View	41
Back View	43
Inside View	44
Operation Panel	45
Special Function Buttons	48
Chapter 2 — Paper Handling	51
Print Media Requirements	52
Selecting Print Media	54
Print Media Guidelines	58
Setting the Paper Thickness Lever	59
Loading Paper	64
Guidelines	64
Loading Paper in the Multi-Purpose Tray	67
Loading Envelopes	73
Using Canon’s Specialty Papers	76
Specialty Paper Guidelines	76
Uncurling Back Print Film	79
Printing on High Resolution Paper	80
Using the Paper Output Guides	80
Using the Cleaning Sheet	82
Printing on Fabric Sheets	85
Printing on Banner Paper	89
Chapter 3 — Printing	98
Printing a Document	100
Printing Envelopes	101
Working With Print Options (Windows 98/95)	102
Changing the Printer Settings: A Summary	102
Choosing a Print Mode	103
Changing the Print Mode Settings	107
Setting Quality Print Mode Options	108
Setting Color Print Mode Options	111
Saving a Custom Print Mode	113
Adjusting the Order of Displayed Print Modes	115
Editing a Custom Print Mode	116
Deleting a Custom Print Mode	117
Saving a Custom Print Mode as a File	118
Retrieving a Custom Print Mode File	119
Setting Paper Options	120
Printing a Banner	123
Setting Other Print Features	125
Creating or Changing a Stamp	128
Specifying the Text of a Stamp	131
Setting the Color of a Stamp	133
Setting the Placement of a Stamp	135
Deleting a Stamp	136
Setting Default Printer Options	137
Displaying Printer Driver Information	137
Working With Print Options (Windows NT)	138
Changing the Printer Settings: A Summary	138
Choosing a Print Mode	139
Changing the Print Mode Settings	142
Setting Quality Print Mode Options	143
Setting Color Print Mode Options	145
Saving a Custom Print Mode	148
Adjusting the Order of Displayed Print Modes	150
Editing a Custom Print Mode	151
Deleting a Custom Print Mode	152
Saving a Custom Print Mode as a File	153
Retrieving a Custom Print Mode File	154
Setting Paper Options	155
Using the Enlarge/Reduce Option	157
Printing a Banner	158
Setting Default Printing Options	161
Displaying Printer Driver Information	163
Sharing the Printer Installation	163
Setting Up Your MultiPASS for Sharing	164
Installing the Printer Driver on a Client System	166
Chapter 4 — Document Handling	167
Document Requirements for Faxing, Copying, and Scanning	168
Problem Documents	170
Scanned Image Area	171
Selecting Automatic/Manual Document Feed	172
Loading Documents for Automatic Feed	174
Trouble With Multipage Documents	180
Adding Pages to the Document	182
Loading Documents for Manual Feed	183
Copying Documents	187
Setting the Paper Type for Color Copying	191
Setting the Length of the Bottom Margin for Color Printing	193
Chapter 5 — Sending Faxes	196
Preparing to Send a Fax	198
Adjusting the Quality of Your Faxes	198
Setting Color or Black & White Transmission	198
Setting the Scanning Resolution	199
Setting the Scanning Contrast	202
Dialing Methods	202
Sending Methods	204
Memory Sending	204
Manual Sending	207
Canceling Sending	210
Removing the Document From the Automatic Document Feeder (ADF)	211
Redialing When the Line Is Busy	214
Manual Redialing	214
Canceling Manual Redialing	214
Automatic Redialing	214
Canceling Automatic Redialing	216
Sequential Broadcasting	217
Sending a Document to More Than One Destination	217
Transmitting the Document	218
Delayed Sending	222
Sending Other Documents While the MultiPASS is Set for Delayed Sending	222
Documents Stored in Memory	223
Printing a List of Documents in Memory	223
Printing a Document in Memory	224
Deleting a Document From Memory	229
Special Dialing	231
Dialing Through a Switchboard	231
Dialing a Long Distance Number	232
Switching Temporarily to Tone Dialing	234
Chapter 6 — Receiving Faxes	236
Different Ways to Receive a Fax	237
Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode	239
What Happens When Fax/Tel Mode is Selected	239
Receiving Faxes Manually: MANUAL MODE	240
Receiving Faxes Automatically: FAX ONLY MODE	240
Receiving With an Answering Machine: ANS.MACHINE MODE	240
Using the MultiPASS With an Answering Machine	241
Receiving Using the Distinctive Ring Pattern Detection Feature: DRPD	241
Types of Ring Patterns	242
How DRPD Responds to Calls	243
Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature	244
Receiving in Color	245
Receiving While Registering, Copying, or Printing	246
Receiving Faxes in Memory When a Problem Occurs	247
Canceling Receiving	251
Chapter 7 — Maintenance	252
MultiPASS Guidelines	253
Periodic Cleaning	255
Cleaning the Outside of the MultiPASS	255
Cleaning the Interior of the MultiPASS	256
Cleaning Inside the Printer Cover	256
Cleaning the Scanner Components	260
Cleaning the Rollers	264
BJ Cartridges and Ink Tanks	265
Maintenance	267
Using Ink	268
Testing and Cleaning the BJ Cartridge Print Head	269
Printing the Nozzle Check	269
Cleaning the BJ Cartridge Print Head	271
When to Replace the BJ Cartridge	272
Replacing the BJ Cartridge	274
Replacing an Ink Tank in the BC-21e Color BJ Cartridge	284
Storing a BJ Cartridge	292
Transporting the MultiPASS	294
Chapter 8 — Troubleshooting	296
If You Cannot Solve the Problem	297
Clearing Jams	299
Jams in the Automatic Document Feeder (ADF)	299
Jams in the Multi-Purpose Tray	302
LCD Messages	304
Printing Problems	313
Print Quality Problems	319
Color Printing and Copying Problems	321
Paper Feeding Problems	325
Faxing Problems	328
Telephone Problems	335
Copying Problems	337
General Problems	338
If the Power Goes Out	340
MultiPASS Hardware Cannot Initialize	342
Appendix A — Specifications	344
Printing Specifications	345
BJ Cartridges	350
Facsimile	351
Copier	354
Scanner	356
MultiPASS Desktop Manager for Windows	361
General Specifications	362

Match case Limit results 1 per page

If You Cannot Solve the Problem

If you have a problem with your MultiPASS and you cannot resolve it by referring to the

information in this chapter, contact your local authorized Canon dealer sales or service

representative.

Canon’s support personnel are trained in the technical support of Canon’s products and should

be able to help you with your problem.

Attempting to repair the MultiPASS yourself may void the limited warranty as to that repair. See

the limited warranty card for details.

If the MultiPASS makes strange noises, emits smoke or strange smells, unplug it immediately

and call the Canon Customer Care Center. Do not attempt to disassemble or repair the unit

yourself.

Getting Help From Canon

If you need to contact Canon directly, make sure you have the following information:

■

Product name

MultiPASS C560 or MultiPASS C530

Chapter 8

Troubleshooting

8-2