Canon MultiPASS C560 User Manual - Page 315

The PC's parallel interface port may be disabled. I Make sure your PC's CMOS has the primary parallel port set to LPT1. (Your PC should have a Setup program that lets you do this.) See your PC's documentation. Another hardware device or software application is attempting to communicate with the same parallel interface port to which the MultiPASS is connected. I Disconnect the peripheral device and uninstall or remove any software associated with this device and any software communicating with the parallel interface port. The BJ cartridge moves, but ink does not appear. The orange tape may not be removed from the BJ cartridge. I Be sure to remove the orange tape from the BJ cartridge before you install it (see page 7-29). The BJ cartridge or an ink tank may not be installed properly. I Make sure the BJ cartridge and the ink tank(s) are installed properly (see pages 7-23 and 7-33). The nozzles on the BJ cartridge print head may be clogged. I Print the nozzle check to check the BJ cartridge print head (see page 7-18). Perform the BJ cartridge print head cleaning procedure if necessary (see page 7-20). An ink tank in the BC-21e Color BJ Cartridge may be empty. I Replace empty ink tanks as necessary (see page 7-33). Chapter 8 Troubleshooting 8-20