Canon MultiPASS C560 User Manual - Page 327

Transparencies or back print film do not feed correctly. The transparencies or back print film may not be loaded correctly. I Make sure you load no more than 50 sheets of transparencies or 10 sheets of back print film in the multi-purpose tray. Repeated paper jams occur. The paper you are using may be causing the jams. I Be sure to fan the paper stack before loading it in the multi-purpose tray (see page 2-20). This keeps the sheets of paper from sticking together. I Check that the paper you are using and your printing environment are within the specifications of the unit (see page 2-2). Envelopes do not load. Envelopes may not be loaded correctly. I Make sure the envelopes are loaded correctly (see page 2-23). I Make sure there are no more than 10 envelopes in the multi-purpose tray. You may need to choose the envelope setting in your printer driver. I Make sure you select the correct envelope size in the Media Type setting on the Main tab in your printer driver (see page 3-9). The envelopes you are using may not meet the requirements for the unit. I Envelopes must be U.S. Commercial No. 10 or European DL envelopes. Chapter 8 Troubleshooting 8-32