Canon PIXMA MX320 On-Screen Manual - Page 776

Problems Receiving Faxes Page 776 of 817 pages Advanced Guide > Troubleshooting > Problems Receiving Faxes Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax Check 1: Is the power turned on? You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. If you disconnected the power cord without turning off the power (the Power lamp is lit), reconnecting it turns on the power automatically. If you disconnected the power cord after pressing the ON button to turn off the power (the Power lamp is not lit), reconnect it, then press the ON button to turn on the power. If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. Check 2: Is the machine's memory full? Either print or delete documents in the machine's memory to free it up, then ask the sender to resend the fax. Document Stored in Memory Check 3: Does an error occur during reception? Check the LCD for an error message. A Message for Faxing Is Displayed on the LCD Print the Activity report and check for an error. Activity Report Check 4: Is the telephone line connected correctly? Check that the telephone line is connected correctly to the Telephone Line Jack and that the telephone (or another external device such as an answering machine or a computer modem) is connected correctly to the External Device Jack. Refer to your setup manual. Check 5: Is a different size of paper from that specified by Page size loaded? If a different size of paper from that specified by Page size is loaded on the Rear Tray, incoming faxes will not be printed completely and will be stored in memory. Load the same size of paper as that specified by Page size on the Rear Tray, then press the OK button on the machine. Check 6: Is Page size set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14")? If Page size is set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"), the received fax will not be printed and will be stored in memory (Memory Reception). Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"). Check 7: Is paper loaded? If paper is not loaded on the Rear Tray, received faxes will be stored in memory without being printed. Load paper on the Rear Tray, then press the OK button. Check 8: Has the ink run out? If the ink has run out, received faxes will be stored in memory without being printed. Replace the FINE Cartridge, then print the faxes in memory. Document Stored in Memory Note If the machine was receiving faxes in the fax mode, printing will start automatically after the FINE Cartridge is replaced.