Cisco SRP521W-K9-G1 Administration Guide - Page 100
Fax Troubleshooting, view source
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6 Configuring Voice Managing Caller ID Services Make sure the Cisco gateway is correctly configured for T.38 with the SPA dialpeer. For example: fax protocol T38 fax rate voice fax-relay ecm disable fax nsf 000000 no vad Fax Troubleshooting If you have problems sending or receiving faxes, complete the following steps: STEP 1 Verify that your fax machine is set to a speed between 7200 and 14400. STEP 2 Send a test fax in a controlled environment between two ATAs. STEP 3 Determine the success rate. STEP 4 Monitor the network and record the statistics for Jitter, Loss, and Delay. STEP 5 If faxes fail consistently, capture a copy of the SRP configuration by downloading the following file. You can then send this file to Technical Support. http:///admin/config.xml&xuser=admin&xpassword= If you are using a web browser, choose the option to view source for the resulting page and save this file locally. STEP 6 Enable and capture the debug list. NOTE You can also capture data using a sniffer trace. STEP 7 Identify the type of fax machine connected to the device. 100 Cisco SRP500 Series Services Ready Platforms Administration Guide (SRP520 Models)