Dell 964 User's Guide2 - Page 91

Printer Problems

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4. 5. Determine if the printer software is installed. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964. If the Dell Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see Removing and Reinstalling Software. Correct communication problems between the printer and the computer. Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer. Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable to the electrical outlet, and turn on the printer. Restart your computer. Set your printer as the default printer. Windows XP 1. Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2. Right-click Dell Photo AIO Printer 964, and select Set as Default. Windows 2000 1. Click Start Settings Printers. 2. Right-click Dell Photo AIO Printer 964, and select Set as Default. Printer Problems Ensure that the printer power cable is firmly connected to the printer and the electrical outlet. Determine if the printer has been held or paused. Windows XP 1. Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2. Double-click Dell Photo AIO Printer 964, and then click Printer. 3. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option. Windows 2000 1. Click Start Settings Printers. 2. Double-click Dell Photo AIO Printer 964, and then click Printer. 3. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to deselect it. Check for flashing lights on the printer. For more information, see Error Messages and Lights. Ensure you installed the ink cartridges correctly and removed the sticker and tape from each cartridge. Make sure you loaded the paper correctly. For more information, see Loading Paper. Printer won't print and print jobs are stuck in print queue. 1.

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Determine if the printer software is installed.
Click
Start
Programs
or
All Programs
Dell Printers
Dell Photo AIO Printer 964
. If
the
Dell Photo AIO Printer 964
does not appear in the list of programs, the printer software
is not installed. Install the printer software. For more information, see
Removing and
Reinstalling Software
.
Correct communication problems between the printer and the computer.
Remove the USB cable from your printer and your computer. Reconnect the USB cable to
your printer and your computer.
Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect
the printer power cable to the electrical outlet, and turn on the printer.
Restart your computer.
Set your printer as the default printer.
Windows XP
Click
Start
Control Panel
Printers and Other Hardware
Printers and Faxes
.
1.
Right-click
Dell Photo AIO Printer 964
, and select
Set as Default
.
2.
Windows 2000
Click
Start
Settings
Printers
.
1.
Right-click
Dell Photo AIO Printer 964
, and select
Set as Default.
2.
Printer Problems
Ensure that the printer power cable is firmly connected to the printer and the
electrical outlet.
Determine if the printer has been held or paused.
Windows XP
Click
Start
Control Panel
Printers and Other Hardware
Printers and Faxes
.
1.
Double-click
Dell Photo AIO Printer 964
, and then click
Printer
.
2.
Make sure a check mark is not next to
Pause Printing
. If a check mark is next to
Pause
Printing
, click it to deselect the option.
3.
Windows 2000
Click
Start
Settings
Printers
.
1.
Double-click
Dell Photo AIO Printer 964
, and then click
Printer
.
2.
Make sure a check mark is not next to
Pause Printing
. If a check mark is next to
Pause
Printing
, click
Pause Printing
to deselect it.
3.
Check for flashing lights on the printer.
For more information, see
Error Messages and Lights
.
Ensure you installed the ink cartridges correctly and removed the sticker and tape
from each cartridge.
Make sure you loaded the paper correctly.
For more information, see
Loading Paper
.
Printer won't print and print jobs are stuck in print queue.