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HP 1320 Service Manual - Page 251

Status tab, HP Toolbox, Troubleshooting tab

UPC - 829160406831

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memory 7 physical 6 port availability 7 specks, toner 163, 169 speed specifications 6 spots, troubleshooting 163, 169 static precautions 80 status lights accessory error secondary messages 159 fatal error secondary messages 156 locating 30 patterns 31, 150 Status tab, HP Toolbox 39 straight-through output path jams, clearing 176 supplies ordering 44, 198 recycling 15 status page 37 support 44, 198 switch, interlock 195 T table, repetitive defect 190 technical support 198 Technical Training, HP 198 telephone numbers, ordering supplies 198 tests drum rotation 184 engine 182 half-self functional check 183 heating element 185 high-voltage power supply 186 text garbled 148 missing 148 text, troubleshooting 164, 167 timing chart 191 toner cleaning print cartridge area 49 loose, troubleshooting 166 redistributing 162 scattered, troubleshooting 169 smears, troubleshooting 165 specks, troubleshooting 163, 169 Toner light 30, 35 Toolbox Advanced Printer Settings 41 Alerts tab 40 browsers supported 38 Documentation tab 40 Information tab 41 Network window 41 operating systems supported 26, 38 Other links 39 Settings tab 41 ENWW Status tab 39 Troubleshooting tab 40 viewing 38 tools, required 80 top cover, removing 90 top output bin gear assembly, part numbers 220 transfer roller, removing 129 tray 2 assembly, part numbers 222 tray 2 pickup solenoid, removing 131 trays capacities 6 duplexer, removing 89 feeding operations 73 included 2, 4 jams, clearing 172 part numbers 199 troubleshooting accessory error secondary messages 159 basic steps 141 blank pages 148 drum rotation check 184 engine test 182 fatal error secondary messages 156 garbled text 148 half self-test 183 heating element 185 HP Toolbox 38 image formation 183 incomplete text 148 jams, clearing 170 lights 150 lights, status 31 missing graphics or text 148 network setup, wired 187 paper handling problems 144 poor graphics quality 149 postscript errors 160 power 141 printed page differs from onscreen page 148 Troubleshooting tab, HP Toolbox 40 two-sided printing path jams, clearing 178 U USB ports connecting to 22 included 4 specifications 7 V vertical defects, troubleshooting 166 vertical lines, troubleshooting 164 W warranty print cartridge 14 product 12 wave, troubleshooting 168 Index 239

Section	Page
Product Information	13
Chapter contents	13
Printer configurations	14
HP LaserJet 1160 and HP LaserJet 1320 Series printers base models	15
Features	16
HP LaserJet 1160 printer	16
HP LaserJet 1320 Series printer	16
HP LaserJet 1320n printer	17
HP LaserJet 1320tn printer	17
HP LaserJet 1320nw printer	17
Specifications	18
Physical specifications	18
Printer capacities and ratings	18
Memory specifications	19
Port availability	19
Electrical specifications	20
Acoustic emissions	22
Environmental specifications	22
Print media specifications	23
Supported media sizes	23
Hewlett-Packard limited warranty statement	24
Hewlett-Packard software license agreement	25
Print cartridge limited warranty	26
HP LaserJet printing supplies	27
Declaration of Conformity statements	28
Country/region-specific safety statements	30
Laser safety statement	30
Canadian DOC regulations	30
Korean EMI statement	30
Laser statement for Finland	31
Installation	33
Chapter contents	33
Operating environment	34
Printer connections	34
Software	36
Supported operating systems	36
Software for Windows	37
Software for Macintosh computers	39
Operation	41
Chapter contents	41
Printer control panel	42
Status-light patterns	43
Printer information pages	49
Demo page	49
Configuration page	49
Supplies Status page	49
Network Configuration page	49
Using the HP Toolbox	50
Supported operating systems	50
Supported browsers	50
To view the HP Toolbox on Windows systems	51
To view the HP Toolbox on Macintosh systems	51
HP Toolbox sections	51
Other links	51
Status tab	51
Troubleshooting tab	52
Alerts tab	52
Documentation tab	52
Advanced Printer Settings window	53
Network window	53
Using the embedded Web server	54
To open the embedded Web server	54
Information tab	55
Settings tab	55
Networking tab	55
Other links	56
Wireless printing	57
IEEE 802.11b/g standard	57
Bluetooth	57
Maintenance	59
Chapter contents	59
Replacing the print cartridge	60
To replace the print cartridge	60
Cleaning the printer	61
Cleaning the print-cartridge area	61
Cleaning the printer media path	63
Changing the pickup roller	64
Cleaning the pickup roller	70
Changing the printer separation pad	71
Cleaning the printer separation pad	75
Theory of operation	77
Chapter contents	77
Introduction	78
Internal components	79
Timing	80
Engine control system	82
Laser/scanner system	84
Pickup/feed/delivery system	85
Image-formation system	87
Removal and replacement	91
Chapter contents	91
Introduction	92
Removal and replacement strategy	92
Electrostatic discharge	92
User-replaceable parts	92
Required tools	92
Before performing service	93
Pre-service procedures	93
Parts removal order	93
Covers	94
Left-side cover	94
Right-side cover	96
Back cover	98
Duplexer tray	101
Top cover	102
Control panel	105
Formatter	107
Laser/scanner	108
Memory-tag-reader assembly	109
Duplex-drive PCA	111
Fuser	113
Fan	113
Duplex-drive gears/face-down gears	115
Duplex solenoid (SL3) (HP LaserJet 1320 Series printers only)	118
Fuser	119
Interlock assembly	129
ECU	131
Main motor	139
Pickup and feed assemblies	141
Transfer roller	141
Registration assembly	142
Main gear assembly/tray 2 pickup solenoid	143
Print-cartridge door	147
Wireless communications card	149
Troubleshooting	151
Chapter contents	151
Basic troubleshooting	153
Paper-handling problems	156
Paper jam	156
Print is skewed (crooked)	156
More than one sheet of media feeds through the printer at one time	156
Printer does not pull media from the media input tray	157
Printer curled the media	157
Printed media does not exit to the correct path	157
Print job is extremely slow	157
Paper-path troubleshooting	158
Solving print paper-feed problems	158
Printed page is different than what appeared on screen	160
Garbled, incorrect, or incomplete text	160
Missing graphics or text, or blank pages	160
Page format is different than on another printer	161
Graphics quality	161
Status light patterns	162
Fatal error secondary messages	168
Accessory error secondary messages	171
Troubleshooting postscript (PS) errors	172
Image troubleshooting	173
Print cartridge problems	173
Solving image-quality problems	174
Clearing jams	182
Print-cartridge area	182
Input trays	184
Output bin	188
Straight-through output path	188
Automatic two-sided printing (duplexing) path	190
Functional checks	194
Engine test	194
Printing an engine test	194
Half self-test functional check	195
To perform a half self-test check	195
To perform other checks	195
Drum rotation functional check	196
Heating element check	197
High-voltage contacts check	198
To check the print cartridge contacts	198
To check the high-voltage connector assembly	198
Wired network setup problemsolving	199
NVRAM initialization	200
Cold reset	201
Troubleshooting tools and reference diagrams	202
Repetitive image defects	202
General timing chart	203
Circuit diagram	204
Solenoids	206
Switches and sensors	207
Rollers and pads	208
Parts and diagrams	209
Chapter contents	209
Ordering parts and supplies	210
Parts	210
Related documentation and software	210
Supplies	210
Consumables and accessories	211
Assembly locations	214
Covers	218
Internal assemblies	220
Alphabetical parts list	238
Numerical parts list	242

Match case Limit results 1 per page

memory

physical

port availability

specks, toner

163, 169

speed specifications

spots, troubleshooting

163, 169

static precautions

status lights

accessory error secondary messages

159

fatal error secondary messages

156

locating

patterns

31, 150

Status tab, HP Toolbox

straight-through output path jams, clearing

176

supplies

ordering

44, 198

recycling

status page

support

44, 198

switch, interlock

195

table, repetitive defect

190

technical support

198

Technical Training, HP

198

telephone numbers, ordering supplies

198

tests

drum rotation

184

engine

182

half-self functional check

183

heating element

185

high-voltage power supply

186

text

garbled

148

missing

148

text, troubleshooting

164, 167

timing chart

191

toner

cleaning print cartridge area

loose, troubleshooting

166

redistributing

162

scattered, troubleshooting

169

smears, troubleshooting

165

specks, troubleshooting

163, 169

Toner light

30, 35

Toolbox

Advanced Printer Settings

Alerts tab

browsers supported

Documentation tab

Information tab

Network window

operating systems supported

26, 38