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HP 7310 User Guide - Page 194

Operational troubleshooting, Paper troubleshooting - paper jam

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Operational troubleshooting The HP Officejet 7300/7400 series all-in-one troubleshooting section in the HP Image Zone contains troubleshooting tips for some of the most common issues associated with your HP all-in-one. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose HP Officejet 7300/7400 series allin-one Troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at: www.hp.com/support The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for your HP allin-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams. If paper does become jammed in your device, follow these instructions to clear the paper jam. Paper has jammed the HP all-in-one Solution 1 Press in the tabs on the rear clean-out door to remove the door as shown below. If your HP all-in-one came with a two-sided printing accessory, your device might not have the rear clean-out door shown here. To remove a paper jam, you might have to remove the accessory instead. For more information, see the printed guide that came with your two-sided printing accessory. Troubleshooting information User Guide 191

Section	Page
Contents	4
HP all-in-one overview	5
The HP all-in-one at a glance	5
Control panel overview	6
Control panel features	6
Color graphics display icons	9
Color graphics display screen saver	10
Menu Overview	10
Copy Menu	10
Scan To menu	10
Scan Menu	11
Photo Menu	11
Fax Menu	12
Proof Sheet Menu	12
HP Instant Share menu	12
Setup Menu	12
Use the HP Image Zone to do more with your HP all-in-one	13
Access the HP Image Zone software (Windows)	13
Open the HP Image Zone software (Macintosh OS X v10.1.5 or later)	14
Open the HP Image Zone window	15
Display the HP Image Zone Dock menu	16
Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5)	17
Find more information	19
Connection information	21
Supported connection types	21
Connect using a USB cable	21
Connect using Ethernet	21
Connect using wireless	22
Connect using the HP bt300 Bluetooth Wireless Printer Adapter	22
Set Bluetooth security for your HP all-in-one	23
Use a passkey to authenticate Bluetooth devices	23
Set your HP all-in-one to be invisible to Bluetooth devices	24
Reset Bluetooth settings on your HP all-in-one	24
Use Webscan	24
Work with photos	26
Transfer photos	26
Transfer photos using a Windows PC	26
Transfer photos using a Macintosh	27
Edit photos	27
Edit photos using a Windows PC	27
Edit photos using a Macintosh	28
Share photos	29
Share photos using a Windows PC	29
Share photos using a Macintosh	29
Print photos	30
Print photos using a Windows PC	30
Print photos using a Macintosh	31
Load originals and load paper	33
Load originals	33
Load an original in the automatic document feeder	33
Load an original on the glass	34
Choose papers for printing and copying	34
Recommended papers	34
Papers to avoid	35
Load paper	35
Load full-size paper	35
Load 10 by 15 cm (4 by 6 inch) photo paper	37
Load postcards or Hagaki cards	38
Load envelopes	39
Load other types of paper	39
Avoid paper jams	41
Use a memory card or PictBridge camera	42
The memory card slots and camera port	42
Control memory card security on a network	43
Transfer digital images to your computer	44
Print photos from a proof sheet	45
Print a proof sheet	45
Complete the proof sheet	46
Scan a proof sheet	47
Set photo print options	47
Use the print options menu to set photo print options	48
Change print options	49
Set new photo print options defaults	49
Use the edit features	50
Edit a photo from the control panel	50
Use the Zoom or Rotate functions	50
Print photos directly from a memory card	51
Print individual photos	51
Create borderless prints	51
Deselect photos	52
Print photos from a PictBridge-compatible digital camera	52
Print the current photo	53
Print a DPOF file	53
Use the slide show feature	53
View or print photos in a slide show	54
Share photos through HP Instant Share	54
Share photos from a memory card with friends and relatives (USB-connected)	54
Share photos from a memory card with friends and relatives (network-connected)	55
Use the HP Image Zone	55
Use the copy features	56
Set the copy paper size	56
Set the copy paper type	57
Increase copy speed or quality	58
Select an input tray for copying	59
Change default copy settings	59
Make multiple copies of the same original	60
Copy a two-page black-and-white document	61
Make two-sided copies	61
Collate copies	62
Copy two originals on one page	62
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo	62
Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page	63
Copy a photo several times on one page	64
Resize an original to fit onto letter or A4 paper	65
Resize an original using custom settings	66
Copy a legal-size document onto letter paper	66
Copy a faded original	66
Copy a document that has been faxed several times	67
Enhance light areas of your copy	68
Shift a copy to increase the margin	68
Make a poster	68
Prepare a color iron-on transfer	69
Stop copying	70
Use the scan features	71
Scan to an application	71
Scan an original (USB-connected)	72
Scan an original (network-connected)	72
Send a scan to an HP Instant Share destination	73
Share a scanned image with friends and relatives (USB-connected device)	73
Share a scanned image with friends and relatives (network-connected)	74
Send a scan to a memory card	74
Send a scan to a memory card loaded in your HP all-in-one (USB-connected)	74
Send a scan to a memory card loaded in your HP all-in-one (network-connected)	74
Stop scanning	75
Print from your computer	76
Print from a software application	76
Change the print settings	77
Windows users	77
Macintosh users	78
Stop a print job	78
To stop a print job from the HP all-in-one	78
Fax setup	79
Choose the right fax setup for your home or office	80
Select your fax setup case	81
Case A: Separate fax line (no voice calls received)	83
Case B: Set up your HP all-in-one with DSL	84
Case C: Set up your HP all-in-one with a PBX phone system or an ISDN line	84
Case D: Fax with a distinctive ring service on the same line	85
Case E: Shared voice/fax line	86
Case F: Shared voice/fax line with voice mail	88
Case G: Fax line shared with PC modem (no voice calls received)	89
Case H: Shared voice/fax line with PC modem	90
Set up your HP all-in-one to a computer with one phone port	90
Set up your HP all-in-one to a computer with two phone ports	92
Case I: Shared voice/fax line with answering machine	93
Case J: Shared voice/fax line with PC modem and answering machine	95
Set up your HP all-in-one to a computer with one phone port	95
Set up your HP all-in-one to a computer with two phone ports	97
Case K: Shared voice/fax line with PC modem and voice mail	99
Set up your HP all-in-one to a computer with one phone port	100
Set up your HP all-in-one to a computer with two phone ports	101
Test your fax setup	102
Use the fax features	104
Set up the HP all-in-one to receive faxes	104
Choose the recommended answer mode for your setup	104
Set the answer mode	106
Send a fax	106
Send a basic fax	106
Enable fax confirmation	107
Send two-sided originals	107
Send a fax manually from a phone	108
Send a fax using redial	108
Send a fax using speed dials	109
Schedule a fax	109
Change or cancel a scheduled fax	109
Send a fax from memory	110
Send a fax using monitor dialing	110
Receive a fax	111
Set the number of rings before answering	111
Set up the HP all-in-one to print single- or two-sided faxes	111
Receive a fax manually	112
Poll to receive a fax	113
Set the date and time	113
Set the fax header	114
Enter text and symbols	114
Enter text using the visual keyboard	114
Enter text using the keypad on the control panel	115
Print reports	115
Generate reports automatically	116
Generate reports manually	116
Set up speed dialing	116
Create speed-dial entries	117
Create group speed-dial entries	117
Update speed-dial entries	118
Delete speed-dial entries	118
Change the fax resolution and lighter/darker settings	118
Change the fax resolution	118
Change the lighter/darker setting	119
Set new default settings	120
Set fax options	120
Select an input tray for printing faxes	120
Set the paper size for received faxes	121
Set tone or pulse dialing	121
Adjust the volume	121
Forward faxes to another number	121
Edit or cancel fax forwarding	122
Change the answer ring pattern (distinctive ringing)	122
Redial a busy or unanswered number automatically	123
Set automatic reduction for incoming faxes	123
Set backup fax reception	123
Use error correction mode	124
Set the fax speed	124
Reprint or delete the faxes in memory	125
Fax over the Internet	126
Stop faxing	126
Use HP Instant Share (USB)	127
Overview	127
Get started	128
Send images using your HP all-in-one	128
Send photos from a memory card	128
Send a scanned image	130
Send images using your computer	131
Send images using the HP Image Zone software (Windows)	131
Send images using the HP Instant Share client application software (Macintosh OS X v10.1.5 and later)	132
Share images using the HP Director (Macintosh OS earlier than X v10.1.5)	133
Use HP Instant Share (networked)	134
Overview	134
HP Instant Share Send	134
HP Instant Share Receive	135
Receive images from any sender or a specified group of senders	135
Preview or automatically print received images	135
HP remote printing	136
Get started	136
Create destinations	136
Use the HP Instant Share access list	137
Send images directly from your HP all-in-one	138
Send photos from a memory card	139
Send photos from a destination file	140
Send a scanned image	140
Cancel sending images	142
Send images using your computer	142
Receive images	143
Receive from any sender (Open mode)	144
Receive from a specified group of senders (Private mode)	144
Print received images	145
Automatically print received images	145
Manually print received images	146
Set print options	147
Cancel print jobs	148
Remove received images	148
Remote print documents	149
Set HP Instant Share options	150
Order supplies	152
Order paper, transparency film, or other media	152
Order print cartridges	152
Order accessories	152
Order other supplies	153
Maintain your HP all-in-one	155
Clean the HP all-in-one	155
Clean the glass	155
Clean the lid backing	156
Clean the exterior	156
Check the estimated ink levels	156
Print a self-test report	157
Work with print cartridges	158
Handle the print cartridges	158
Replace the print cartridges	159
Use a photo print cartridge	162
Use a gray photo print cartridge	162
Use the print cartridge protector	163
Align the print cartridges	164
Clean the print cartridges	164
Clean the print cartridge contacts	165
Clean the area around the ink nozzles	166
Change the device settings	167
Set the power save time	167
Set the prompt delay time	168
Restore the factory defaults	168
Self-maintenance sounds	168
Troubleshooting information	169
Before you call HP Support	169
View the Readme file	170
Setup troubleshooting	170
Hardware setup troubleshooting	170
Software installation troubleshooting	176
Uninstall and reinstall the software	179
Fax setup troubleshooting	181
The fax test failed	182
HP Instant Share setup issues	191
Operational troubleshooting	194
Paper troubleshooting	194
Print cartridge troubleshooting	201
HP Instant Share troubleshooting	201
General errors	201
Connection errors	202
Send image collections errors	205
Send and Receive image collections errors	206
HP Instant Share Error Report messages	206
Photo memory card troubleshooting	207
Device update	208
Device update (Windows)	208
Device update (Macintosh)	209
Get HP support	210
Get support and other information from the Internet	210
HP customer support	210
Access your serial number and service ID	210
Call in North America during warranty	211
Call elsewhere in the world	211
Call in Australia post-warranty	213
Call HP Korea customer support	214
Call HP Japan customer support	214
HP Quick Exchange Service (Japan)	215
Prepare your HP all-in-one for shipment	215
Remove print cartridges from a functional HP all-in-one	215
Remove print cartridges from a nonfunctional HP all-in-one	216
Remove the control panel overlay and pack your HP all-in-one	217
Warranty information	219
Duration of limited warranty	219
Warranty service	219
Warranty upgrades	219
Returning your HP all-in-one for service	219
Hewlett-Packard limited global warranty statement	219
Extent of limited warranty	220
Limitations of warranty	220
Limitations of liability	220
Local law	221
Limited warranty information for EU countries/regions	221
Technical information	223
System requirements	223
Paper specifications	223
Paper-tray capacities	223
Paper sizes	223
Print margin specifications	224
Print specifications	224
Copy specifications	225
Fax specifications	225
Memory card specifications	226
Scan specifications	226
Physical specifications	226
Power specifications	226
Environmental specifications	226
Additional specifications	227
Environmental product stewardship program	227
Protecting the environment	227
Ozone production	227
Energy consumption	227
Paper use	227
Plastics	227
Material safety data sheets	227
Recycling program	228
HP inkjet supplies recycling program	228
Regulatory notices	228
Regulatory model identification number	228
Notice to users of the U.S. telephone network: FCC requirements	228
FCC statement	229
Note à l’attention des utilisateurs du réseau téléphonique Canadien/ notice to users of the Canadian ...	230
Notice to users in the European Economic Area	230
Notice to users of the German telephone network	231
Geräuschemission	231
Notice to users in Japan (VCCI-2)	231
Notice to users in Korea	231
Regulatory notices for wireless products	231
Note à l’attention des utilisateurs Canadien/notice to users in Canada	231
ARIB STD-T66 (Japan)	232
Notice to users in Italy	232
Notice to users in France	232
Notice to users in the European Economic Area (wireless products)	232
Declaration of conformity (European Economic Area)	233
HP Officejet 7300 series declaration of conformity	233
HP Officejet 7400 series declaration of conformity	234