Determine the current firmware version
...........................................................................
157
Download new firmware from the HP Web site
...............................................................
157
Transfer the new firmware to the product
........................................................................
157
Use the flash executable file to update the firmware
......................................
157
Use FTP to upload the firmware through a browser
.......................................
158
Use FTP to upgrade the firmware on a network connection
...........................
159
Use HP Web Jetadmin to upgrade the firmware
.............................................
159
Use Microsoft Windows commands to upgrade the firmware
.........................
160
Upgrade the HP Jetdirect firmware
..................................................................................
160
11
Solve problems
Solve general problems
....................................................................................................................
164
Troubleshooting checklist
................................................................................................
164
Factors that affect product performance
..........................................................................
165
Restore factory settings
....................................................................................................................
166
Control-panel message types
...........................................................................................................
167
Control-panel messages
..................................................................................................................
168
Jams
.................................................................................................................................................
186
Common causes of jams
.................................................................................................
186
Jam locations
...................................................................................................................
187
Clear jams
........................................................................................................................
187
Clear jams in the right door
.............................................................................
188
Clear jams in the output bin area
....................................................................
192
Clear jams in Tray 1
........................................................................................
193
Clear jams in Tray 2
........................................................................................
195
Clear jams in the optional 500-sheet paper and heavy media tray
(Tray 3)
............................................................................................................
196
Clear jams in the lower right door (Tray 3)
......................................................
196
Jam recovery
...................................................................................................................
197
Paper-handling problems
.................................................................................................................
199
Product feeds multiple sheets
..........................................................................................
199
Product feeds incorrect page size
...................................................................................
199
Product pulls from incorrect tray
......................................................................................
200
Paper does not feed automatically
..................................................................................
200
Paper does not feed from Tray 2 or 3
..............................................................................
201
Transparencies or glossy paper will not feed
..................................................................
201
Envelopes jam or will not feed in the product
..................................................................
202
Output is curled or wrinkled
.............................................................................................
202
Product will not duplex or duplexes incorrectly
................................................................
203
Understand lights on the formatter
...................................................................................................
204
HP Jetdirect LEDs
...........................................................................................................
204
Heartbeat LED
.................................................................................................................
205
Solve image quality problems
..........................................................................................................
206
Example print quality problems
........................................................................................
206
viii
ENWW