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HP CP3525x HP Color LaserJet CP3525 Series Printers - User Guide - Page 176

Solve general problems, Troubleshooting checklist

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Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet. d. If none of these measures restores power, contact HP Customer Care. 2. Check the cabling. a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. See Solve network problems on page 211. 3. Check to see if any messages appear on the control-panel display. If any error messages appear, see Control-panel messages on page 168. 4. Ensure that the paper that you are using meets specifications. 5. Print a configuration page. See Information pages on page 130. If the product is connected to a network, an HP Jetdirect page also prints. a. If the pages do not print, check that at least one tray contains paper. b. If the page jams in the product, see Jams on page 186. 6. If the configuration page prints, check the following items. a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. 7. Select one of the following options: Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Doubleclick the name of the product. -or- Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product. 164 Chapter 11 Solve problems ENWW

Section	Page
Product basics	13
Conventions used in this guide	14
Product comparison	15
Product features	16
Product walkaround	19
Front view	19
Back view	20
Interface ports	21
Serial number and model number location	21
Control panel	23
Use the control panel	24
Control-panel layout	24
Interpreting control panel indicator lights	25
Control panel menus	26
Use the menus	26
Menu hierarchy	27
Show Me How menu	28
Retrieve job menu	29
Information menu	31
Paper handling menu	32
Configure device menu	33
Printing menu	33
PCL sub-menu	34
Print Quality menu	36
System setup menu	39
I/O menu	46
Resets menu	53
Diagnostics menu	54
Service menu	56
Software for Windows	57
Supported operating systems for Windows	58
Supported printer drivers for Windows	59
HP Universal Print Driver (UPD)	60
UPD installation modes	60
Select the correct printer driver for Windows	61
Priority for print settings	62
Change printer-driver settings for Windows	63
Remove software for Windows	64
Supported utilities for Windows	65
HP Web Jetadmin	65
Embedded Web server	65
HP Easy Printer Care	65
Software for other operating systems	67
Use the product with Macintosh	69
Software for Macintosh	70
Supported operating systems for Macintosh	70
Supported printer drivers for Macintosh	70
Remove software from Macintosh operating systems	70
Priority for print settings for Macintosh	70
Change printer-driver settings for Macintosh	71
Software for Macintosh computers	72
HP Printer Utility	72
Open the HP Printer Utility	72
HP Printer Utility features	72
Supported utilities for Macintosh	73
Embedded Web server	73
Use features in the Macintosh printer driver	74
Print	74
Create and use printing presets in Macintosh	74
Resize documents or print on a custom paper size	74
Print a cover page	74
Use watermarks	75
Print multiple pages on one sheet of paper in Macintosh	75
Print on both sides of the page (duplex printing)	76
Store jobs	76
Set the color options	77
Use the Services menu	77
Connectivity	79
USB connection	80
Network configuration	80
Supported network protocols	80
Configure the network product	82
View or change network settings	82
Set or change the network password	82
Manually configure IPv4 TCP/IP parameters from the control panel	83
Manually configure IPv6 TCP/IP parameters from the control panel	84
Disable network protocols (optional)	85
Disable IPX/SPX, AppleTalk, or DLC/LLC	85
Link speed and duplex settings	86
Paper and print media	87
Understand paper and print media use	88
Supported paper and print media sizes	89
Custom paper sizes	91
Supported paper and print media types	92
Tray and bin capacity	93
Special paper or print media guidelines	94
Load trays	95
Paper orientation for loading trays	95
Tray 1	96
Tray 2 or optional Tray 3	98
Load Tray 1	100
Print envelopes	102
Load Tray 2	102
Load the optional 500-sheet paper and heavy media tray (Tray 3)	104
Load standard-sized paper into Tray 3	104
Load custom-size paper into Tray 3	106
Load 4 x 6 inch (10 x 15 cm) size paper into Tray 3	108
Configure trays	112
Configure a tray when loading paper	112
Configure a tray to match print job settings	112
Configure a tray by using the Paper Handling menu	113
Automatic overhead transparency sensing (auto sense mode)	113
Auto-sense settings	113
Select the media by source, type, or size	114
Source	114
Type and Size	114
Use product features	115
Economy settings	116
Sleep delay	116
Set sleep delay	116
Disable/enable sleep mode	116
Wake time	116
Set the real-time clock	117
Set the real-time clock	117
Set the wake time	118
Set economy modes from the EWS	118
Use job storage features	119
Create a stored job	119
Print a stored job	119
Delete a stored job	120
Print business graphics or marketing material	121
Supported glossy paper	121
Configure the paper tray	121
Configure the driver settings	122
Print weatherproof maps and outdoor signs	123
Supported tough paper	123
Set the duplex alignment	124
Print tasks	125
Cancel a print job	126
Stop the current print job from the control panel	126
Stop the current print job from the software program	126
Use features in the Windows printer driver	127
Open the printer driver	127
Use printing shortcuts	127
Set paper and quality options	127
Set document effects	128
Set document finishing options	128
Set job storage options	129
Set color options	130
Obtain support and product-status information	130
Set advanced printing options	131
Use color	133
Manage color	134
Automatic	134
Print in Grayscale	134
Restrict color use	134
Restrict color printing	134
Manual color adjustment	135
Manual color options	135
Color themes	135
Match colors	137
Sample book color matching	137
Printing color samples	137
PANTONE® color matching	138
Advanced color use	139
HP ColorSphere toner	139
HP ImageREt 3600	139
Media selection	139
Color options	139
Standard red-green-blue (sRGB)	139
Manage and maintain the product	141
Information pages	142
HP Easy Printer Care	143
Open the HP Easy Printer Care software	143
HP Easy Printer Care software sections	143
Embedded Web server	146
Open the embedded Web server by using a network connection	146
Embedded Web server sections	147
Use HP Web Jetadmin software	149
Security features	150
Secure the embedded Web server	150
Secure Disk Erase	150
Data affected	150
Additional Information	151
Job storage	151
HP Encrypted High Performance Hard Disks	151
Lock the control-panel menus	151
Lock the formatter cage	152
Manage supplies	153
Print-cartridge storage	153
HP policy on non-HP print cartridges	153
HP fraud hotline and Web site	153
Replace supplies	154
Supplies life	154
Locate supplies	154
Supply replacement guidelines	154
Change print cartridges	155
Change the toner collection unit	158
Install memory	161
Install DDR memory DIMMs	161
Enable memory for Windows	164
Install an HP Jetdirect or EIO print server card or EIO hard disk	164
Clean the product	168
Clean the exterior	168
Clean spilled toner	168
Clean the fuser	168
Upgrade the firmware	169
Determine the current firmware version	169
Download new firmware from the HP Web site	169
Transfer the new firmware to the product	169
Use the flash executable file to update the firmware	169
Use FTP to upload the firmware through a browser	170
Use FTP to upgrade the firmware on a network connection	171
Use HP Web Jetadmin to upgrade the firmware	171
Use Microsoft Windows commands to upgrade the firmware	172
Upgrade the HP Jetdirect firmware	172
Solve problems	175
Solve general problems	176
Troubleshooting checklist	176
Factors that affect product performance	177
Restore factory settings	178
Control-panel message types	179
Control-panel messages	180
Jams	198
Common causes of jams	198
Jam locations	199
Clear jams	199
Clear jams in the right door	200
Clear jams in the output bin area	204
Clear jams in Tray 1	205
Clear jams in Tray 2	207
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)	208
Clear jams in the lower right door (Tray 3)	208
Jam recovery	209
Paper-handling problems	211
Product feeds multiple sheets	211
Product feeds incorrect page size	211
Product pulls from incorrect tray	212
Paper does not feed automatically	212
Paper does not feed from Tray 2 or 3	213
Transparencies or glossy paper will not feed	213
Envelopes jam or will not feed in the product	214
Output is curled or wrinkled	214
Product will not duplex or duplexes incorrectly	215
Understand lights on the formatter	216
HP Jetdirect LEDs	216
Heartbeat LED	217
Solve image quality problems	218
Example print quality problems	218
Repetitive defects ruler	219
Overhead transparency defects	220
Print-quality problems associated with the environment	220
Print quality problems associated with jams	220
Optimize and improve image quality	220
Calibrate the product	220
Print-quality-troubleshooting pages	221
Set the image registration	221
Correct problems with light streaks	221
Solve performance problems	222
Solve connectivity problems	223
Solve direct-connect problems	223
Solve network problems	223
Product software problems	225
Solve common Windows problems	226
Solve common Macintosh problems	227
Supplies and accessories	231
Order parts, accessories, and supplies	232
Part numbers	233
Accessories	233
Print cartridges and toner collection unit	233
Memory	233
Cables and interfaces	234
Maintenance kits	234
Service and support	235
Hewlett-Packard limited warranty statement	236
Print cartridge limited warranty statement	237
HP Color LaserJet Fuser Kit Limited Warranty Statement	238
End User License Agreement	239
Customer self-repair warranty service	241
Customer support	242
Product specifications	243
Physical specifications	244
Power consumption and acoustic emissions	244
Environmental specifications	244
Regulatory information	245
FCC regulations	246
Environmental product stewardship program	247
Protecting the environment	247
Ozone production	247
Power consumption	247
Paper use	247
Plastics	247
HP LaserJet print supplies	247
Return and recycling instructions	248
United States and Puerto Rico	248
Multiple returns (more than one cartridge)	248
Single returns	248
Shipping	248
Non-U.S. returns	248
Paper	248
Material restrictions	249
Disposal of waste equipment by users in private households in the European Union	249
Chemical substances	249
Material Safety Data Sheet (MSDS)	250
For more information	250
Declaration of Conformity	251
Safety statements	252
Laser safety	252
Canadian DOC regulations	252
VCCI statement (Japan)	252
Power cord statement (Japan)	252
EMI statement (Korea)	252
Laser statement for Finland	252
Substances Table (China)	254

Match case Limit results 1 per page

Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the

product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves

the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

Make sure the product Ready light is on. If no lights are on, complete these steps:

Check the power-cable connections.

Check that the power is turned on.

Make sure that the line voltage is correct for the product power configuration. (See the label

that is on the back of the product for voltage requirements.) If you are using a power strip and

its voltage is not within specifications, plug the product directly into the wall. If it is already

plugged into the wall, try a different outlet.

If none of these measures restores power, contact HP Customer Care.

Check the cabling.

Check the cable connection between the product and the computer or network port. Make

sure that the connection is secure.

Make sure that the cable itself is not faulty by using a different cable, if possible.

Check the network connection. See

Solve network problems

on page

211

Check to see if any messages appear on the control-panel display. If any error messages appear,

see

Control-panel messages

on page

168

Ensure that the paper that you are using meets specifications.

Print a configuration page. See

Information pages

on page

130

. If the product is connected to a

network, an HP Jetdirect page also prints.

If the pages do not print, check that at least one tray contains paper.

If the page jams in the product, see

Jams

on page

186

If the configuration page prints, check the following items.

If the page does not print correctly, the problem is with the product hardware. Contact

HP Customer Care.

If the page prints correctly, then the product hardware is working. The problem is with the

computer you are using, with the printer driver, or with the program.

Select one of the following options:

Windows

: Click

Start

, click

Settings

, and then click

Printers

, or

Printers and Faxes

. Double-

click the name of the product.

-or-

Mac OS X

: Open

Print Center

Printer Setup Utility

, and double-click the line for the product.

164

Chapter 11

Solve problems

ENWW