HP StorageWorks 2/16V Brocade Fabric Watch Administrator's Guide - Supporting - Page 15

Getting Technical Help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information - Technical Support contract number, if applicable - Switch model - Switch operating system version - Error numbers and messages received - supportSave command output - Detailed description of the problem and specific questions - Description of any troubleshooting steps already performed and results - Serial console and telnet session logs - syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here: *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: - Brocade 2000-series switches: Bottom of chassis. - Brocade 200E, 3200, and 3800 switches: nonport side of chassis. - Brocade 3250, 3850, 3900, 4100, 4900, 5000, 7500, and 7600 switches: Bottom of chassis. - Brocade 24000, and 48000 directors: Inside the front of the chassis, on the wall to the left of the ports. 3. World Wide Name (WWN) 4. For Brocade 200E, 3250, 3600, 3850, 3900, 4100, 4900, 5000, 7500 and 7600 switches and Brocade 24000, and 48000 directors: Provide the license ID. Use the licenseIdShow command to display the license ID. Document Feedback Because quality is our first concern at Brocade, we have made every effort to ensure the accuracy and completeness of this document. However, if you find an error or an omission, or you think that a topic needs further development, we want to hear from you. Forward your feedback to: [email protected]. Provide the title and version number and as much detail as possible about your issue, including the topic heading and page number and your suggestions for improvement. Fabric Watch Administrator's Guide xv 53-0000438-01