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Konica Minolta bizhub 363 bizhub 423/363/283/223 Copy Operations User Guide - Page 203

Troubleshooting table, Main Power Switch, Description of problem, Check points, Remedy

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9.2 Troubleshooting table 9 Description of problem Scanning does not start When message [Failed to register.] appears in the machine that failed in registration When a message appears on the computer where registration fails When message [Failed to authenticate.] appears in the machine that failed in login Scanning does not start Connecting the authentication unit to the computer starts the hardware uninstall wizard Check points Have you placed your finger correctly on the authentication unit? Did you restart this machine after connecting the authentication unit to this machine? The scanning time of the authentication unit is limited to 10 seconds. If scanning does not finish within the limited time, the corresponding message appears. When IC card authentication + password authentication is enabled Did you enter the correct password? Did you restart this machine after connecting the authentication unit to this machine? Is the USB port to which the authentication unit is connected the same as the one used when installing the driver? Remedy Refer to [Quick Guide Copy/Print/Fax/Scan/Box Operations] to confirm how to perform authentication and how to place your finger when scanning. During scanning, place the scanned part on the scanning section correctly, and do not move it until results have been obtained. If the scanned part is dusty or rough and dry when performing authentication, a correct image will not be able to be obtained, and scanning may not finish. Clean your finger, and then scan it again, or improve the rough and dry condition of your finger. If the scanned part is too thick or thin (when the finger width is outside the range from 3/8 inch (10 mm) to 1 inch (25 mm)), a correct image will not be able to be obtained, and scanning may not finish. Try "stretching your finger", "placing your finger deeply", or "placing your finger shallowly" on the scanning section. Turn off the Main Power Switch of this machine, disconnect the USB cable from this machine or authentication unit, and then connect it again. Wait at least 10 seconds, and then turn on the Main Power Switch of this machine. To finish scanning within the limited time, refer to [Quick Guide Copy/Print/Fax/Scan/Box Operations] to confirm how to place the IC card. Check the password, and then enter the correct one if not. Turn off the Main Power Switch of this machine, disconnect the USB cable from this machine or authentication unit, and then connect it again. Wait at least 10 seconds, and then turn on the Main Power Switch of this machine. If you connect the authentication unit to a different USB port from the one used when installing the driver, the hardware uninstall wizard may start. Use the same USB port as the one used when installing the driver. bizhub 423/363/283/223 9-7

Section	Page
Table of contents	2
1 Introduction	8
1.1 Welcome	8
1.1.1 User's guides	8
1.1.2 User's Guide	9
1.2 Conventions used in this manual	10
1.2.1 Symbols used in this manual	10
To use this machine safely	10
Procedural instruction	10
Key symbols	11
1.2.2 Original and paper indications	11
Original and paper sizes	11
Original and paper indications	11
2 Part names and their functions	13
2.1 Option configuration	13
2.2 Main Body	16
2.2.1 Outside of main body (Front)	16
2.2.2 Outside of the main body (rear)	18
2.2.3 Internal main unit	20
2.2.4 Control Panel	21
Adjusting the angle of the Control Panel	22
2.2.5 Touch Panel	23
2.3 Option	25
2.3.1 Finisher FS-527/Saddle Stitcher SD-509/Punch Kit PK-517/Job Separator JS-603	25
2.3.2 Finisher FS-529	27
2.3.3 Job Separator JS-505	28
3 Using this machine	30
3.1 Turning on or off the machine	30
3.2 Basic copy operations	32
3.2.1 Placing originals	32
Loading the original into the ADF	32
Placing the original on the Original Glass	33
3.2.2 Basic copy operations	33
3.2.3 Copy operations using multiple functions	34
Functions that cannot be combined	36
4 Control Panel Keys	38
Control Panel and functions	38
4.1 About Start, Stop, and Interrupt	40
Start	40
Stop	40
Interrupt	40
Reset	40
4.2 About Copy, Fax/Scan, and User Box	41
Copy	41
Fax/Scan	41
User Box	41
4.3 Utility/Counter	42
4.4 Mode Memory	43
4.5 Access	44
Controlling access to the machine by user/account (user authentication/account track)	44
Using the machine during non-scheduled hours	46
4.6 Power Save	47
4.7 Accessibility	48
4.8 Enlarge Display	50
4.9 Guidance	51
4.10 C (Clear)	53
4.11 Proof Copy	54
Printing one set to check the copy result (Proof Copy)	54
Using a preview image to check the copy result (Advanced Preview)	55
5 Copy Function	58
5.1 [Basic]	59
5.1.1 [Density/Background]	60
5.1.2 [Paper]	61
Configuring a custom size	62
5.1.3 [Zoom]	63
5.1.4 [Duplex/Combine]	64
5.1.5 [Finishing]	67
5.1.6 [Separate Scan]	69
5.1.7 [Auto Rotate OFF]	70
5.2 [Original Setting]	71
Copying mixed originals	72
Copying Z-folded originals	73
5.3 [Original Type]	74
5.4 [Application]	76
5.4.1 [Sheet/Cover/Chapter Insert]	77
[OHP Interleave]	77
[Cover Sheet]	78
[Insert Sheet]	79
[Insert Image]	80
[Chapters]	81
[Program Jobs]	82
5.4.2 [Edit Image]	85
[Neg./Pos. Reverse]	85
[Mirror Image]	86
[Image Adjustment]	86
5.4.3 [Book Copy/Repeat]	87
[Book Copy]	87
[Image Repeat]	89
[Booklet Original]	90
5.4.4 [Page Margin]	91
5.4.5 [Image Adjust]	92
5.4.6 [Booklet]	93
5.4.7 [Erase]	94
[Frame Erase]	94
[Non-Image Area Erase]	95
5.4.8 [Stamp/Composition]	96
[Date/Time]	96
[Page Number]	97
[Stamp]	99
[Copy Protect]	100
[Copy Guard]	101
[Password Copy]	102
[Stamp Repeat]	103
[Header/Footer]	105
[Watermark]	106
[Overlay]	106
[Registered Overlay]	108
5.4.9 [Card Shot]	110
5.4.10 [Save in User Box]	111
5.5 Left panel display	112
5.5.1 [Job List]	113
5.5.2 [Check Job]	115
6 [User Settings]	117
6.1 [System Settings]	118
6.2 [Custom Display Settings]	121
6.3 [Copier Settings]	123
6.4 [Scan/Fax Settings]	125
6.5 [Printer Settings]	126
6.6 [Change Password]	127
6.7 [Change E-Mail Address]	128
6.8 [Change Icon]	129
6.9 [Register Authentication Information]	130
6.10 [Cellular Phone/PDA Setting]	132
7 [Administrator Settings]	134
7.1 [System Settings]	135
7.1.1 [Power Save Settings]	135
7.1.2 [Output Settings]	136
7.1.3 [Date/Time Settings]	137
7.1.4 [Daylight Saving Time]	137
7.1.5 [Weekly Timer Settings]	138
7.1.6 [Restrict User Access]	139
7.1.7 [Expert Adjustment]	140
[Leading Edge Adjustment]	143
[Centering]	143
[Media Adjustment]	144
[Center Staple Position]	144
[Half-Fold Position]	145
[Punch Horizontal Position Adjustment]	145
[Punch Regist Loop Size Adjustment]	146
[Paper Alignment Plate Settings]	146
[Maximum Density Adjustment]	146
[Gradation Adjustment]	147
[Initialize Adjustment Value]	148
7.1.8 [List/Counter]	148
7.1.9 [Reset Settings]	149
7.1.10 [User Box Settings]	150
7.1.11 [Standard Size Setting]	150
7.1.12 [Stamp Settings]	151
7.1.13 [Blank Page Print Settings]	152
7.1.14 [Skip Job Operation Settings]	153
7.1.15 [Default Bypass Paper Type Setting]	153
7.1.16 [Page Number Print Position]	154
7.1.17 [Advanced Preview Setting]	154
7.2 [Administrator/Machine Settings]	155
7.3 [One-Touch/User Box Registration]	156
7.4 [User Authentication/Account Track]	157
7.4.1 [General Settings]	157
7.4.2 [User Authentication Settings]	159
7.4.3 [Account Track Settings]	162
7.4.4 [Print without Authentication]	163
7.4.5 [Print Counter List]	164
7.4.6 [External Server Settings]	164
7.4.7 [Limiting Access to Destinations]	165
7.4.8 [Authentication Device Settings]	165
7.4.9 [User/Account Common Setting]	166
7.4.10 [Scan to Home Settings]	167
7.4.11 [Scan to Authorized Folder Settings]	167
7.5 [Network Settings]	168
7.6 [Copier Settings]	169
7.7 [Printer Settings]	171
7.8 [Fax Settings]	172
7.9 [System Connection]	173
7.10 [Security Settings]	175
7.10.1 [Administrator Password]	175
7.10.2 [User Box Administrator Setting]	175
7.10.3 [Administrator Security Levels]	176
7.10.4 [Security Details]	177
7.10.5 [Enhanced Security Mode]	179
Required settings	179
Settings to forcibly changed	179
7.10.6 [HDD/SSD Settings]	181
7.10.7 [Function Management Settings]	181
7.10.8 [Stamp Settings]	182
7.10.9 [Driver Password Encryption Setting]	182
7.11 [License Settings]	183
7.12 [OpenAPI Authentication Management Setting]	184
8 Maintenance	186
8.1 Paper	186
8.1.1 Checking the paper	186
Replenishment message	186
Precautions regarding the use of paper	186
Paper storage	186
8.1.2 Loading paper	187
Loading paper in Tray 1, Tray 2, Tray 3, or Tray 4	187
Loading paper in LCT	188
Loading paper into the Bypass Tray	189
8.2 Consumables	191
8.2.1 Checking consumables	191
Replacement message	191
Checking consumables status	192
Viewing counters	193
Checking the total number of pages printed	194
8.3 Cleaning procedure	195
Slit Scan Glass	195
Original Glass, Control Panel, Paper Take-Up Roller	195
Housing, Original Pad	196
9 Troubleshooting	198
9.1 When a problem is detected (call a service representative)	198
Problems that cannot be corrected by the user	198
9.2 Troubleshooting table	200
Simple troubleshooting	200
Main messages and their remedies	204
Icons that appear in the touch-panel screen	206
10 Authentication unit (biometric type)	208
10.1 Using an authentication unit (biometric type)	208
10.1.1 Configuring this machine	209
10.1.2 Registering a user	211
Registering a user using the Control Panel of this machine	211
Registering a user using Data Administrator	212
Checking the version of the installed Data Administrator	213
Setup	213
User registration	217
10.1.3 Logging in to this machine	222
When [1-to-many authentication] has been specified	222
When [1-to-1 authentication] has been specified	223
11 Authentication unit (IC card type)	225
11.1 Using authentication unit (IC card type)	225
11.1.1 Configuring this machine	225
11.1.2 Registering a user	227
Registering a user using the Control Panel of this machine	227
Registering a user using Data Administrator	229
Checking the version of the installed Data Administrator	229
Setup	230
User registration	234
11.1.3 Logging in to this machine	238
When [Card Authentication] is enabled	238
When [Card Authentication + Password] is enabled	239
12 Specifications	241
12.1 Paper	241
Paper types and paper capacities	241
12.2 Machine specifications	242
bizhub 423/363/283/223	242
Auto Duplex Unit	244
12.3 Options	245
Reverse Automatic Document Feeder DF-621	245
Paper Feed Cabinet PC-109	245
Paper Feed Cabinet PC-208	246
Paper Feed Cabinet PC-409	246
Finisher FS-527	246
Saddle Stitcher SD-509	248
Punch Kit PK-517	248
Separator JS-603	249
Finisher FS-529	250
Job Separator JS-505	251
Authentication Unit (biometric type) AU-102	251
Authentication Unit (IC card type) AU-201	252
13 Appendix	254
13.1 Glossary	254
14 Index	258
14.1 Index by item	258

Match case Limit results 1 per page

bizhub 423/363/283/223

9-7

9.2

Troubleshooting table

Scanning does not start

Have you placed your finger cor-

rectly on the authentication unit?

Refer to [Quick Guide

Copy/Print/Fax/Scan/Box Oper-

ations] to confirm how to perform

authentication and how to place

your finger when scanning.

During scanning, place the

scanned part on the scanning

section correctly, and do not

move it until results have been

obtained.

If the scanned part is dusty or

rough and dry when performing

authentication, a correct image

will not be able to be obtained,

and scanning may not finish.

Clean your finger, and then scan

it again, or improve the rough

and dry condition of your finger.

If the scanned part is too thick or

thin (when the finger width is out-

side the range from 3/8 inch (10

mm) to 1 inch (25 mm)), a correct

image will not be able to be ob-

tained, and scanning may not

finish. Try "stretching your fin-

ger", "placing your finger deep-

ly", or "placing your finger

shallowly" on the scanning sec-

tion.

Did you restart this machine after

connecting the authentication

unit to this machine?

Turn off the

Main Power Switch

of this machine, disconnect the

USB cable from this machine or

authentication unit, and then

connect it again. Wait at least 10

seconds, and then turn on the

Main Power Switch

of this ma-

chine.

When message [Failed to regis-

ter.] appears in the machine that

failed in registration

The scanning time of the authen-

tication unit is limited to 10 sec-

onds. If scanning does not finish

within the limited time, the corre-

sponding message appears.

To finish scanning within the lim-

ited time, refer to [Quick Guide

Copy/Print/Fax/Scan/Box Oper-

ations] to confirm how to place

the IC card.

When a message appears on

the computer where registration

fails

When message [Failed to au-

thenticate.] appears in the ma-

chine that failed in login

When IC card authentication +

password authentication is ena-

bled

Did you enter the correct pass-

word?

Check the password, and then

enter the correct one if not.

Scanning does not start

Did you restart this machine after

connecting the authentication

unit to this machine?

Turn off the

Main Power Switch

of this machine, disconnect the

USB cable from this machine or

authentication unit, and then

connect it again. Wait at least 10

seconds, and then turn on the

Main Power Switch

of this ma-

chine.

Connecting the authentication

unit to the computer starts the

hardware uninstall wizard

Is the USB port to which the au-

thentication unit is connected the

same as the one used when in-

stalling the driver?

If you connect the authentication

unit to a different USB port from

the one used when installing the

driver, the hardware uninstall

wizard may start. Use the same

USB port as the one used when

installing the driver.

Description of problem

Check points

Remedy