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Kyocera FS-3140MFP FS-3040MFP/3140MFP Operation Guide Rev-2.2011.1 - Page 352

Solving Malfunctions, Corrective Actions - troubleshooting

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Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom Checkpoints The operation panel does not respond when the main power switch is turned on. Pressing the Start key does not produce copies. Is the machine plugged in? Is there a message on the Message Display? Is the machine in Sleep mode? Blank sheets are ejected. Are the originals loaded correctly? Printouts are too light. Is the machine in Manual Density mode? Is the toner distributed evenly within the toner container? Is there a message indicating the addition of toner? Is the paper damp? Is EcoPrint mode enabled? Printouts are too dark. Is the machine in Auto Density mode? Is the machine in Manual Density mode? Copies have a moire pattern (dots grouped together in patterns and not aligned uniformly). Is the original a printed photograph? Corrective Actions Plug the power cord into an AC outlet. Determine appropriate response to the message and respond accordingly. Press the Power key to recover the machine from Sleep mode. The machine will be ready to copy within 15 seconds. When placing originals on the platen, place them face-down and align them with the original size indicator plates. When placing originals in the document processor, place them face-up. Select the correct density level. When changing the default density level, adjust the density manually and choose the desired level. Shake the toner container from side to side about several times. Replace the toner container. Replace the paper with new paper. Disable EcoPrint mode. Set the correct density level for auto density. Select the correct density level. When changing the default density level, adjust the density manually and choose the desired level. Set the image quality to [Photo]. Reference Page - - 2-8 2-48 2-49 5-13 - 9-4 9-4 2-35 4-8 - 5-13 - 5-12 10-2

Section	Page
Included Guides	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	7
To make copies	7
To print	7
To send documents	8
To send a FAX(FAX functions available only in FS-3140MFP.)	9
Menu Map	10
Environment	17
Cautions when handling consumables	17
Other precautions	18
SAFETY OF LASER BEAM (USA)	19
Safety Instructions Regarding the Disconnection of Power (USA)	20
Laser Safety (Europe)	22
Legal Restriction on Copying/Scanning	22
Legal and Safety Information	23
Legal Information	24
Regarding Trade Names	24
Energy Saving Control Function	28
Automatic 2-Sided Copy Function	28
Paper Recycling	28
Energy Star (ENERGY STAR®) Program	28
About this Operation Guide	29
Conventions in This Guide	30
1 Part Names	31
Operation Panel	32
Machine	34
2 Preparation before Use	37
Check bundled items	38
Documents Contained in the Included CD-ROM	38
Determining the Connection Method and Preparing Cables	39
Connection Example	39
Preparing Necessary Cables	40
Connecting Cables	41
Power On/Off	42
Power On	42
Power Off	43
Auto Low Power Mode	44
Sleep and Auto Sleep	44
Switching the Language for Display [Language]	45
Setting Date and Time	47
Network Setup (LAN Cable Connection)	50
Installing Software	52
Installing the Software in Windows	52
Installation on a Macintosh	55
Uninstalling Software (Windows PC)	59
Setting TWAIN Driver	60
Setting the WIA Driver (Windows Vista™, Windows® Server 2008 and Windows 7)	62
COMMAND CENTER (Settings for E-mail)	64
Sending E-mail	65
Sharing PC Folder	67
Loading Paper	71
Before Loading Paper	71
Loading Paper in the Cassettes	72
Loading Paper in the Multi Purpose Tray	75
Loading Envelopes	77
Specifying Paper Size and Media	79
Loading Originals	84
Placing Originals on the Platen	84
Loading Originals in the Document Processor	85
3 Basic Operation	87
Login/Logout	88
One-Touch Keys and Program Keys	89
One-Touch Key	89
Program Keys	89
Message Display	92
Copying	93
Adjusting Density	94
Selecting Image Quality	95
Zoom Copying	96
Duplex Copying	98
Collate Copying	101
Printing - Printing from Applications	102
Printing Using Half Speed Mode	103
Sending	104
Send as E-mail	105
Send to Folder (SMB)/Send to Folder (FTP)	107
Confirm Destination Screen	111
Specifying Destination	112
Choosing from the Address Book	112
Search in Address Book	113
Search in External Address Book	113
Choosing by One-Touch Key	114
Sending to Different Types of Destinations (Multi Sending)	114
Canceling Jobs	115
Canceling Jobs	115
Checking Remaining Toner and Paper	116
Checking Remaining Toner	116
Checking Remaining Paper	116
4 Copying Functions	117
Original Size	118
Paper Selection	119
Selecting the Cassette	119
Selecting the Multi Purpose Tray	120
Original Orientation	122
When placing originals on the platen	122
When placing originals on the document processor	122
EcoPrint	124
Combine Mode	125
2-in-1 Mode	125
4-in-1 Mode	126
Types of Page Boundary Lines	127
Continuous Scan	129
Job Finish Notice	130
File Name Entry	132
Print Override	133
5 Sending Functions	135
Original Size	136
Sending Size	137
Zoom	139
Duplex Sending	141
Original Orientation	142
File Format	144
Original Image	146
Adjusting Density	147
Scan Resolution	148
Color / Grayscale / Black and White Selection	149
Continuous Scan	150
File Name Entry	151
Subject and Body Entry	152
WSD Scan	153
Job Finish Notice	155
FTP Encrypted TX	157
File Separation	158
Scanning Image using Application	159
6 Document Box	161
Printing Documents Stored in USB Memory	162
Limitations	162
Printing	162
TIFF Print	163
XPS FitTo Page	164
Saving Documents to USB Memory (Scan to USB)	166
Storing Documents	166
Removing USB Memory	168
Printing from a Job Box	169
Private Print	169
Quick Copy mode	170
7 Status / Job Cancel	173
Checking Job Status	174
Available Status Screens	174
When complete job name not displayed in detailed information	175
When complete job name not displayed in detailed information	177
When complete destination name not displayed in detailed information	177
When complete job name not displayed in detailed information	179
When complete destination information not displayed in detailed information	179
Checking Job History	180
Available Job History Screens	180
Displaying Print Job Log	180
When complete job name not displayed in detailed information	181
When complete destination information not displayed in detailed information	181
Displaying Send Job Log	182
When complete job name not displayed in detailed information	183
When complete destination name not displayed in detailed information	183
Displaying Store Job Log	183
When complete job name not displayed in detailed information	184
When complete destination information not displayed in detailed information	184
Sending the Job Log History	185
Displaying Job Log History Menu	185
Setting the destination	186
Confirming Current Destination	186
Registering Destination	187
Automatic Job Log History Transmission	188
Manual Job Log History Transmission	188
Setting E-mail Subject	189
Pause and Resumption of Jobs	190
Canceling of Jobs	190
Device/Communication	191
Check of Device Status	191
Handling the Devices (USB Memory)	192
8 Default Setting (System Menu)	193
Common Settings	194
How to display the Sys. Menu/Count. menu	194
Switching the Language for Display [Language]	195
Default Screen	197
Sound	198
Display Bright.	199
Original/Paper Settings	199
Preset Limit	215
Switching Unit of Measurement	216
Error Handling	217
Date/Timer	219
Function Defaults	234
Login Operation	258
RAM Disk Mode	259
Copy Settings	260
Photo Processing	260
Paper Selection	261
Auto Paper Selection	262
Auto % Priority	263
Select Key Set	264
Printer Settings	266
Emulation Set	266
EcoPrint	269
Override A4/LTR	270
Duplex	271
Copies	272
Orientation	273
FormFeed Timeout	274
LF Action	274
CR Action	275
Paper Feed Mode	276
Sending Settings	278
Select Key Set	278
Document Box Settings	280
Job Box	280
Select Key Set	282
Printing Reports/Sending Notice	285
Printing Reports	285
Send Result Report	288
Adjustment/Maintenance	290
Copy Denst. Adj.	290
Send/Box Density	291
Correct. Bk Line	292
New Developer	293
Auto Drum Refresh	294
Drum Refresh	295
Editing Destination (Address Book/Adding One-Touch Keys)	297
Adding an Individual Destination	297
Adding a Group	302
Editing a Destination	306
Adding a Destination on One-touch Key	308
Restarting the System	311
Network Setup	312
LAN Interface Setup	312
TCP/IP (IPv4) Setup	313
TCP/IP (IPv6) Setup	322
NetWare Setup	323
AppleTalk Setup	324
WSD Scan Setup	325
WSD Print Setup	326
Protocol Detail	328
Network Security	331
IPSec Setting	331
SSL Setting	332
SNMPv3 Setting	337
Interface Block Setting	338
USB Host (USB memory slot setting)	338
USB Device (USB interface setting)	339
Optional interface (Optional interface card setting)	340
Security Level (Security Level setting)	342
Optional Functions	342
Opt. Functions	342
9 Maintenance	343
Cleaning	344
Glass Platen	344
Cleaning the Machine	344
Toner Container Replacement	346
Toner Container Replacement	346
Replacing the Waste Toner Box	348
Prolonged Non-Use and Moving of the Machine	349
Replacing the maintenance kit (MK-370)	349
Replace the paper feed roller	349
Replace the separation pad	350
Install a new paper feed roller and separation pad	350
10 Troubleshooting	351
Solving Malfunctions	352
Responding to Error Messages	355
Alphanumeric	355
Responding to an Error Lamp Flashes	361
Clearing Paper Jams	362
Jam Location Indicators	362
Precautions with Paper Jams	362
Online Help Messages	362
MP Tray	363
Cassette/Paper Feeder	363
Duplexer	364
Inside the Machine	364
Rear Unit	366
Document Processor	366
11 Management	369
User Login Administration	370
First User Login Administration	370
Enabling/Disabling User Login Administration	370
Login/Logout	373
Adding a User	374
Changing User Properties	377
Enabling/Disabling Group Authentication	379
Displaying Network User Propertiy	380
Unknown login user name Job	381
Job Accounting	383
First Job Accounting Setup	383
Enabling/Disabling Job Accounting	383
Login/Logout	385
Managing Accounts	386
Managing Accounts	387
Managing the Copier/Printer Counts	390
Restricting the Use of the Machine	391
Default Counter Limit	396
Counting the Number of Pages Printed	399
Printing an Accounting Report	403
Checking the Counter	405
Appendix	407
Optional Equipment	408
Overview of Optional Equipment	408
Paper Feeder	408
Expansion Memory	408
Character Entry Method	411
Keys Used	411
Selecting Type of Characters	412
Entering Characters	413
Paper	415
Cassette	415
Optional paper feeder	415
Multi Purpose tray (MP tray)	415
Basic Paper Specifications	417
Choosing the Appropriate Paper	418
Special Paper	420
Specifications	424
Machine	424
Printer	426
Scanner	426
Document Processor	427
Environmental Specifications	427
EN ISO 7779	427
EK1-ITB 2000	427
Glossary	428

Match case Limit results 1 per page

10-2

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following

pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

The operation panel

does not respond

when the main power

switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Pressing the Start key

does not produce

copies.

Is there a message on the

Message Display?

Determine appropriate response to

the message and respond

accordingly.

—

Is the machine in Sleep

mode?

Press the

Power

key to recover

the machine from Sleep mode. The

machine will be ready to copy

within 15 seconds.

2-8

Blank sheets are

ejected.

Are the originals loaded

correctly?

When placing originals on the

platen, place them face-down and

align them with the original size

indicator plates.

2-48

When placing originals in the

document processor, place them

face-up.

2-49

Printouts are too light.

Is the machine in Manual

Density mode?

Select the correct density level.

5-13

When changing the default density

level, adjust the density manually

and choose the desired level.

—

Is the toner distributed evenly

within the toner container?

Shake the toner container from

side to side about several times.

9-4

Is there a message indicating

the addition of toner?

Replace the toner container.

9-4

Is the paper damp?

Replace the paper with new paper.

2-35

Is EcoPrint mode enabled?

Disable EcoPrint mode.

4-8

Printouts are too dark.

Is the machine in Auto

Density mode?

Set the correct density level for

auto density.

—

Is the machine in Manual

Density mode?

Select the correct density level.

5-13

When changing the default density

level, adjust the density manually

and choose the desired level.

—

Copies have a moire

pattern (dots grouped

together in patterns

and not aligned

uniformly).

Is the original a printed

photograph?

Set the image quality to [Photo].

5-12