Lexmark MS510 User's Guide

Lexmark MS510 Manual



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Lexmark MS510 manual table of contents:

  • Page 1
    MS510 and MS610 Series User's Guide Important: Click here before using this guide. August 2012 Machine type(s): 4514 Model(s): 630, 635, 639, 646, 649 www.lexmark.com
  • Page 2
    Contents 2 Contents Safety information...6 Overview...8 Using this guide...8 Finding information about the printer...8 Selecting a location for the printer...10 Additional printer setup...12 Installing internal options...12 Available internal options ...12 Accessing the controller board ...12 ...
  • Page 3
    Contents 3 Setting the paper size and type ...40 Configuring Universal paper settings...40 Using the standard bin and paper stop ...40 Loading trays...41 Loading the multipurpose feeder ...45 Linking and unlinking trays ...48 Printing...50 Printing a document ...50 Printing from a flash drive ...
  • Page 4
    ...Restoring factory default settings...104 Securing the printer ...105 Paper and specialty media guide...109 Using specialty media...109 Paper guidelines...111 Supported paper sizes, types, and weights...114 Understanding the printer menus...117 Menus...
  • Page 5
    ... open tray [x]. [24y.xx]...185 [x]‑page jam, clear manual feeder. [25y.xx]...186 Troubleshooting...188 Understanding the printer messages...188 Solving printer problems...199 Solving print...Server does not open...231 Contacting customer support...233 Notices...234 Product information...234 ...
  • Page 6
    ...to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the ... cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other...
  • Page 7
    ... risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION-SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
  • Page 8
    ... setup Paper and specialty media guide Understanding printer menus Saving money ... on the Lexmark Web site at http://support.lexmark.com. User's Guide and Quick Reference ... for and maintaining the printer Troubleshooting and solving problems Instructions for: • Connecting the printer to an Ethernet...
  • Page 9
    ... for your country or region can be found on the Support Web site or on the printed warranty that came ...and have it ready when you contact customer support so that they may serve you ... of Limited Warranty included with this printer, or at http://support.lexmark.com. • In other countries and regions-...
  • Page 10
    Selecting a location for the printer 10 Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: • Set up the printer near a ...
  • Page 11
    Selecting a location for the printer 11 5 4 1 3 2 1 2 3 4 5 Right side 30 cm (12 in.) Front Left side Rear Top 51 cm (20 in.) 20 cm (8 in.) 20 cm (8 in.) 30 cm (12 in.)
  • Page 12
    Additional printer setup 12 Additional printer setup Installing internal options CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the ...
  • Page 13
    Additional printer setup 13 Installing an optional card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before ...
  • Page 14
    ... board shield, and then close the access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on...
  • Page 15
    Additional printer setup 15 An optional memory card can be purchased separately and attached to the controller board. 1 Access the controller board. For the MS510dn and MS610dn printer models, see "Accessing the controller board" on page 39. For the MS610de printer model, see "Accessing the ...
  • Page 16
    ... hardware options are installed, you may need to manually add the options in the printer driver to make ... an Internal Solutions Port The controller board supports one optional LexmarkTM Internal Solutions Port (ISP). This option is supported only in MS610de printer model. Note: This task requires a ...
  • Page 17
    Additional printer setup 17 2 Lightly press the stop on the left side of the controller board access door, and then slide the access door to remove. 1 2 3 3 Unpack the ISP kit. Note: Make sure to remove and discard the small cable attached to the white connector. 1 6 2 3 5 4 1 2 3 4 5 6 ...
  • Page 18
    Additional printer setup 18 4 Place the plastic bracket inside the ISP exterior cover until it clicks into place. 5 Slide and push the ISP solution into the plastic bracket. 1 6 Secure the ISP solution to the plastic bracket using the long screw. 2
  • Page 19
    Additional printer setup 19 7 Tighten the two screws on the end of the ISP solution. 8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP.
  • Page 20
    Additional printer setup 20 9 Slightly close the ISP exterior cover up to 65 degrees, and then slide the cover to attach. 2 3 4 1 10 Run the ISP cable through the controller board shield door.
  • Page 21
    Additional printer setup 21 11 Open the controller board shield using the green handle. 12 Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information,...
  • Page 22
    ... board shield. 14 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" ...
  • Page 23
    Additional printer setup 23 a Using a flathead screwdriver, loosen the screws. b Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets.
  • Page 24
    ... board shield, and then close the access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on...
  • Page 25
    Additional printer setup 25 Removing a printer hard disk Note: This option is supported only in MS610de printer model. Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller ...
  • Page 26
    Additional printer setup 26 Installing hardware options Installing optional trays CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the ...
  • Page 27
    ... outlet, and then turn on the printer. 2 1 Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on ...
  • Page 28
    ...appear after a minute, then launch the CD manually: a Click , or click Start and then ...OK. 3 Click Install, and then follow the instructions on the computer screen. For Macintosh users 1 Close ...Go to the Lexmark Web site at http://support.lexmark.com. 2 Navigate to: SUPPORT & DOWNLOADS > select your ...
  • Page 29
    ...Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options.... network adapter, see the instruction sheet that came with the adapter. • A Service Set Identifier (SSID).... Use a new network cable when possible to avoid potential problems caused by a damaged cable....
  • Page 30
    ... installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b In... CD, and then double‑click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue. d...
  • Page 31
    ... printing: Notes: - Make sure AppleTalk is activated on your printer. - This feature is supported only in Mac OS X version 10.5. a From the Apple menu, ... ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select. • ...
  • Page 32
    ... with the access point, or consult your system support person. Connecting the printer using the Wireless... or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure... Wi‑Fi Protected Setup. 3 Follow the instructions on the printer display. Connecting the printer to a wireless...
  • Page 33
    ...> Wi‑Fi Protected Setup > Start Push Button Method 2 Follow the instructions on the printer display. Using the Personal Identification Number (PIN) Method ... in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter. 1 Open a...
  • Page 34
    ... Then in the Network Card [x] section, see if the status is "Connected". For more information, see the "Verifying printer setup" section of the User's Guide. Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up ...
  • Page 35
    Using MS510dn and MS610dn 35 Using MS510dn and MS610dn Learning about the printer Printer configurations CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. MS510dn printer model 1 2 3 4 5 6 7 8 1 2 3 4 5...
  • Page 36
    Using MS510dn and MS610dn 36 MS610dn printer model 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Printer control panel Paper stop Standard bin Front door release button Controller board access door 100‑sheet multipurpose feeder Standard 550‑sheet tray Optional 250‑ or 550‑sheet trays Using the ...
  • Page 37
    ... reset using the main power switch Attaching a device in the USB port Connect a flash drive to the printer. Notes: • Only the front USB port supports flash drives. • This feature is available only in select printer models. 9 10 11 12 13 Stop or cancel button Stop all printer activities. Back ...
  • Page 38
    Using MS510dn and MS610dn 38 Attaching cables Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate parallel cable with...
  • Page 39
    Using MS510dn and MS610dn 39 Accessing the controller board CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet ...
  • Page 40
    ...: • The smallest Universal paper size is 6 x 127 mm (3 x 5 inches), and is supported only from the multipurpose feeder. • The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources. 1 From the printer control panel, navigate to: > ...
  • Page 41
    Using MS510dn and MS610dn 41 To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays ...
  • Page 42
    ... 42 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you ... guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you ..., and A4, squeeze and slide the length guide tab backward to accommodate their length.
  • Page 43
    ...43 • When loading legal‑size paper, the length guide extends beyond the base leaving the paper ...cover separately. For more information, contact customer support. • If you are loading A6-size .... • Make sure the width and length guides are aligned with the paper size indicators on the bottom ...
  • Page 44
    ... the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. EC EX R A4 LT L LG B5 A5 A6 A4 LT R EX EC B5 A 5
  • Page 45
    ...menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, ...
  • Page 46
    Using MS510dn and MS610dn 46 a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open. 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 1 2
  • Page 47
    ... stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. 4 Load the paper or specialty media. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams.
  • Page 48
    Using MS510dn and MS610dn 48 • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. • Load letterhead faceup with ...
  • Page 49
    Using MS510dn and MS610dn 49 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray ...
  • Page 50
    Using MS510dn and MS610dn 50 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web ...
  • Page 51
    Using MS510dn and MS610dn 51 b Customize the settings in the Page Setup dialog if necessary: 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. 2 From the Print dialog and pop‑up menus adjust the settings if necessary. Note: To print on...
  • Page 52
    Using MS510dn and MS610dn 52 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 ...
  • Page 53
    ...the printer control panel to print files from the flash drive. Supported flash drives and file types Flash drive ... • Hi‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices... (NTFS) or any other file system are not supported. .dcx .gif .JPEG or .jpg .bmp .pcx ...
  • Page 54
    Using MS510dn and MS610dn 54 Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print 2 Select a print job type. Use Confidential Job Expiration To Hold print jobs in the computer until you enter ...
  • Page 55
    Using MS510dn and MS610dn 55 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. 5 Click OK or Print. 6 From the printer control panel, release the print job. • For confidential print ...
  • Page 56
    ...administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http...
  • Page 57
    Using MS510dn and MS610dn 57 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Check the virtual display that appears at the top left corner of the screen. The virtual display works as an actual display would work on a printer control panel. ...
  • Page 58
    Using MS510dn and MS610dn 58 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web ...
  • Page 59
    .... If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page. Checking the status of parts and supplies A message appears on the printer display when a ...
  • Page 60
    ...navigate to: > Settings > Settings > Use Off Energy To Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Reduce energy use, especially when the printer is idle. > General Settings > > Eco‑Mode > >...
  • Page 61
    ... ready to print. There is a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Press . Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode...
  • Page 62
    Using MS510dn and MS610dn 62 Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or ...
  • Page 63
    ... 5 From the Day(s) menu, select the day or days. 6 Click Add. Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the ...
  • Page 64
    Using MS510dn and MS610dn 64 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web ...
  • Page 65
    .... The printer is being moved to a different department or location. The printer is being serviced by someone from outside your organization. The printer is being removed from your premises for service. The printer is being sold to another organization. Erasing volatile memory The ...
  • Page 66
    ... page. You can also see the Embedded Web Server Administrator's Guide for additional information: 1 Go to http://support.lexmark.com, and then click SELECT... navigate to Software and Solutions > Other Applications. 3 Click the Manuals tab, and then select the Embedded Web Server ...
  • Page 67
    Using MS610de 67 Using MS610de Learning about the printer Printer configurations CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Basic and configured models 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Printer ...
  • Page 68
    ... Check the status of the printer. Connect a USB Bluetooth adapter or a flash drive to the printer. Note: Only the front USB port supports flash drives. Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel ...
  • Page 69
    ...Access printer menus. Note: These menus are available only when the printer is in ready state. • Show the current printer status such as Ready or Busy. • Show printer conditions such as Imaging unit low or Cartridge Low. • Show intervention messages and the instructions on how to clear them.
  • Page 70
    Using MS610de 70 Touch 7 Status/Supplies To • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. 8 Tips View a context‑sensitive help information. ...
  • Page 71
    Using MS610de 71 1 2 5 4 3 Touch the 1 2 3 4 5 Radio button Up arrow Down arrow To Select or clear an item. Scroll up. Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Other touch-screen buttons Touch To ...
  • Page 72
    Using MS610de 72 Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate parallel cable with the parallel port Note: The parallel port is available only when an Internal Solutions Port is installed. • The appropriate Ethernet ...
  • Page 73
    Using MS610de 73 Accessing the controller board CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before ...
  • Page 74
    Using MS610de 74 3 Use the following illustration to locate the appropriate connector. Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or ...
  • Page 75
    ... screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in select printer models. • There may be additional solutions and applications available for purchase. For more information, visit ...
  • Page 76
    ... and using the home screen applications, do the following: 1 Go to http://support.lexmark.com, and then click SELECT YOUR PRODUCT > 2 Do either ... the application. • Click Software and Solutions > Other Apps. . 3 Click the Manuals tab, and then select the document for the home screen application....
  • Page 77
    .... 4 Click Configure, and then do one of the following: • To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save the configuration file. Notes: - When saving the configuration file, you can type a unique file name or use the default name....
  • Page 78
    ...: • The smallest Universal paper size is 6 x 127 mm (3 x 5 inches), and is supported only from the multipurpose feeder. • The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources. 1 From the printer control panel, navigate to: > ...
  • Page 79
    Using MS610de 79 To open the paper stop, pull it so that it flips forward. Note: When moving the printer to another location, make sure the paper stop is closed. Loading trays CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays ...
  • Page 80
    ... 80 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you ... guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you ..., and A4, squeeze and slide the length guide tab backward to accommodate their length.
  • Page 81
    ...81 • When loading legal‑size paper, the length guide extends beyond the base leaving the paper ...cover separately. For more information, contact customer support. • If you are loading A6-size .... • Make sure the width and length guides are aligned with the paper size indicators on the bottom ...
  • Page 82
    ... the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. EC EX R A4 LT L LG B5 A5 A6 A4 LT R EX EC B5 A 5
  • Page 83
    ... match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, ...
  • Page 84
    Using MS610de 84 a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open. 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 1 2
  • Page 85
    ... stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. 4 Load the paper or specialty media. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams.
  • Page 86
    Using MS610de 86 • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. • Load letterhead faceup with the top edge ...
  • Page 87
    Using MS610de 87 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of...
  • Page 88
    Using MS610de 88 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > ...
  • Page 89
    Using MS610de 89 c Adjust the settings, if necessary. d Click OK > Print. For Macintosh users a Customize the settings in the Page Setup dialog: 1 With a document open, choose File > Page Setup. 2 Choose a paper size or create a custom size to match the paper loaded. 3 Click OK. b Customize the ...
  • Page 90
    Using MS610de 90 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash ...
  • Page 91
    ... the home screen to print files from the flash drive. Supported flash drives and file types Flash drive ... • High‑speed USB flash drives must support the fullspeed standard. Low-speed USB devices are...System (NTFS) or any other file system are not supported. .dcx .gif .jpeg or .jpg .bmp .pcx ...
  • Page 92
    Using MS610de 92 > Security > Confidential Print > select a print job type Use Max Invalid PIN To Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the ...
  • Page 93
    Using MS610de 93 For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. 2 From the print options or Copies & Pages pop‑up menu, choose Job Routing. 3 Select the print job type (Confidential, Repeat, Reserve, or Verify...
  • Page 94
    ...If the installation dialog does not appear after a minute, then launch the CD manually: 1 Click , or click Start and then click Run. 2 In the Start...or DVD drive. 3 Press Enter, or click OK. b Click Install. c Follow the instructions on the computer screen. d Select Advanced, and then click Continue.
  • Page 95
    Using MS610de 95 e From the Configure Printer Connection dialog, select a port. f If the port is not in the list, then click Refresh, or navigate to: Add port > select a port type > enter the necessary information > OK g Click Continue > Finish. 3 Set the COM port parameters. After installing ...
  • Page 96
    ... printer IP address in the address field, and then click Add. • For AppleTalk printing: Notes: - Make sure AppleTalk is activated on your printer. - This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click +, and then ...
  • Page 97
    ... networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For ... Documentation CD or the Embedded Web Server Administrator's Guide at http://support.lexmark.com. Checking the virtual display 1 Open a Web browser, and then type the ...
  • Page 98
    Using MS610de 98 Notification Non Continuable Stop1,2 1 2 Description The printer stops processing jobs when the supply condition is reached. The supply must be replaced to continue printing. The printer generates an e-mail about the status of the supply when supply notification is enabled. The...
  • Page 99
    ... 2 Check the first section of the network setup page, and confirm that the status is Connected. If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and then print another network setup page.
  • Page 100
    ... > Eco‑Mode > select a setting Use Off Energy To Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance specifications of the printer. Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until it is ...
  • Page 101
    ...ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit. Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it...
  • Page 102
    Using MS610de 102 Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode 2 In the Sleep Mode field, select the number of minutes you want for the printer to wait before it enters Sleep mode. 3 Touch . Using Hibernate mode ...
  • Page 103
    Using MS610de 103 Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field....
  • Page 104
    Using MS610de 104 Adjusting the brightness of the display To save energy, or if you are have trouble reading your display, adjust the brightness of the display. Available settings range from 20-100. The factory default setting is 100. Using the Embedded Web Server 1 Open a Web browser, and then ...
  • Page 105
    ... printer is being decommissioned. The printer hard disk is being replaced. The printer is being moved to a different department or location. The printer is being serviced by someone from outside your organization. The printer is being removed from your premises for service. The printer is being sold...
  • Page 106
    Using MS610de 106 Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the ...
  • Page 107
    Using MS610de 107 3 Touch Wipe Disk, and then touch one of the following: • Wipe disk (fast)-This lets you overwrite the disk with all zeroes in a single pass. • Wipe disk (secure)-This lets you overwrite the disk with random bit patterns several times, followed by a verification pass. A ...
  • Page 108
    ... page. You can also see the Embedded Web Server Administrator's Guide for additional information: 1 Go to http://support.lexmark.com, and then click SELECT... navigate to Software and Solutions > Other Applications. 3 Click the Manuals tab, and then select the Embedded Web Server ...
  • Page 109
    Paper and specialty media guide 109 Paper and specialty media guide Using specialty media Tips on using card stock Card stock is... the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up...
  • Page 110
    Paper and specialty media guide 110 - Have bent corners - Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of ... design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: ...
  • Page 111
    Paper and specialty media guide 111 • Use transparencies designed specifically for laser ... getting fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex, fan, ... heavier paper. Note: Two‑sided printing is supported only for 60-90‑g/m2 (16-...
  • Page 112
    Paper and specialty media guide 112 Grain direction Grain refers to the alignment of the paper fibers in a sheet of ... content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively ...
  • Page 113
    Paper and specialty media guide 113 • Avoid papers with rough or heavily textured surfaces. ... office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced ... guidelines may still cause paper feeding problems in any laser printer (for example, if ...
  • Page 114
    Paper and specialty media guide 114 Supported paper sizes, types, and ...unless the size is specified by the software application. 2 Universal is supported only in the standard tray if the paper ... is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported only in the optional 250- or 550-sheet...
  • Page 115
    Paper and specialty media guide 115 Paper size 10 Envelope 105 x... unless the size is specified by the software application. 2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported only in the optional 250- or 550-sheet ...
  • Page 116
    Paper and specialty media guide 116 Paper type Preprinted Colored Paper Light Paper ... 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or .... Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are ...
  • Page 117
    ... Date and Time Settings General Settings Flash Drive Menu4 Print Settings Help Print All Guides Print Quality Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 2 3 4 This menu appears only in touch‑screen printer models. ...
  • Page 118
    ... menu Default Source menu Use Default Source Tray [x] MP Feeder Manual Paper Manual Envelope To Set a default paper source for all print jobs. ..., the print job continues using the linked tray. • The A6 paper size is supported only in Tray 1 and the multipurpose feeder. Specify the type of paper ...
  • Page 119
    Understanding the printer menus 119 Use MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond ...
  • Page 120
    ...Heavy Paper Rough/Cotton Custom Type [x] Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 ... default setting. Specify the paper type being manually loaded. Notes: • Plain Paper is the factory ... default setting. Specify the envelope type being manually loaded. Note: Envelope is the factory default...
  • Page 121
    ... menu Use Configure MP Cassette Manual First To Determine when the printer selects paper ... the multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manualମ. appear only if card stock is supported. Specify the relative texture of the transparencies loaded...
  • Page 122
    ...texture of the paper loaded. Note: Normal is the factory default setting. Specify the relative texture of the cotton paper loaded. Specify the relative texture of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only if the custom type is supported.
  • Page 123
    Understanding the printer menus 123 Paper Weight menu Use Plain Weight Light Normal Heavy Card Stock Weight Light Normal Heavy Transparency Weight Light Normal Heavy Recycled Weight Light Normal Heavy Labels Weight Light Normal Heavy Bond Weight Light Normal Heavy Envelope Weight Light Normal ...
  • Page 124
    ... the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use Recycled Loading Duplex Off Bond Loading Duplex Off Letterhead Loading Duplex Off Preprinted Loading Duplex Off ...
  • Page 125
    ... is available only if the custom type is supported. • Duplex sets two‑sided printing ... Type [x]. • The custom media type must be supported in the selected tray or feeder in order to print ... setting. • The Recycled paper type must be supported in the selected tray or feeder in order to print ...
  • Page 126
    .... Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray. Reports menu Reports menu Use Menu Settings Page To Print a report containing information about the paper loaded in trays, installed ...
  • Page 127
    Understanding the printer menus 127 Use Network Setup Page To Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print ...
  • Page 128
    Understanding the printer menus 128 Use PS SmartSwitch On Off To Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When Off is used, the printer does not examine ...
  • Page 129
    Understanding the printer menus 129 Use Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk To Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To ...
  • Page 130
    ...hyphen only. IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP. Netmask Gateway Enable DHCP On Off Enable RARP ...
  • Page 131
    Understanding the printer menus 131 Use Enable DDNS Yes No Enable mDNS Yes No DNS Server Address Backup DNS Server Address Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS Yes No To View or change the current DDNS setting. Note: Yes is the factory default setting. View or ...
  • Page 132
    Understanding the printer menus 132 Wireless menu Note: This menu is available only in printer models connected to a wireless network. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup >Wireless • Network/Ports > Network [x] > ...
  • Page 133
    Understanding the printer menus 133 Use Activate Yes No View Name View Address To Enable or disable AppleTalk support. Note: Yes is the factory default setting. Show the assigned AppleTalk name. Note: The name can be changed only from the Embedded Web Server. Show the assigned AppleTalk address. ...
  • Page 134
    Understanding the printer menus 134 Use USB Buffer Disabled Auto 3K to [maximum size allowed] To Set the size of the USB input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before ...
  • Page 135
    Understanding the printer menus 135 Use PCL SmartSwitch On Off To Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, ...
  • Page 136
    .... It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init On Off Determine if the printer honors printer hardware initialization requests from the computer. Notes: • Off is the ...
  • Page 137
    Understanding the printer menus 137 SMTP Setup menu Use Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5-30 Reply Address Use SSL Disabled Negotiate Required Specify the amount of time in seconds before the server stops trying to ...
  • Page 138
    Understanding the printer menus 138 Security menu Miscellaneous Security Settings menu Use Login Restrictions Login failures* Failure time frame* Lockout time* Panel Login Timeout Remote Login Timeout To Limit the number and time frames of failed login attempts from the printer control panel ...
  • Page 139
    Understanding the printer menus 139 Use Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week To Set a time limit on how long the printer stores print jobs. Set a time limit on ...
  • Page 140
    ... the Multiple pass method. Set Date and Time menu Use Current Date and Time Manually Set Date and Time [input date/time] To Show the current date and ...printer models, date and time are set in YYYY-MM-DD HH:MM format. • Manually setting the date and time sets Enable NTP to No. • For non‑touchମ.
  • Page 141
    ... end times associated with the printer Time Zone setting. Note: On is the factory default setting. Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • The setting is turned off if you manually set the date and time.
  • Page 142
    Understanding the printer menus 142 Settings menu General Settings General Settings menu Use Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese ...
  • Page 143
    ...then select from the options. • Off is the factory default setting. This setting supports the performance specifications for your printer. • On configures the printer to produce ... and full speed printing. Run Initial setup Yes No Instruct the printer to run the setup wizard. Notes: • Yes is ...
  • Page 144
    Understanding the printer menus 144 Use Keyboard1 Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkish Czech Simplified Chinese Traditional Chinese Japanese ...
  • Page 145
    ... screen. For the Left side and Right side options, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side. • Date/Time ...
  • Page 146
    ... printer menus 146 Use Displayed Information (continued)1 Paper Jam Load Paper Service Errors To Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors. Select from the following options: Display Yes No Message to Display ...
  • Page 147
    Understanding the printer menus 147 Use Audio Feedback1 Button Feedback On Off Volume 1-10 Show Bookmarks1 Yes No Web Page Refresh Rate1 30-300 Contact Name1 To Specify whether icons and buttons have audio feedback. Notes: • On is the factory default setting for Button Feedback. • 5 is the ...
  • Page 148
    Understanding the printer menus 148 Use Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Timeouts Screen Timeout 15-300 sec Timeouts Prolong Screen Timeout On Off ...
  • Page 149
    Understanding the printer menus 149 Use Print Recovery Auto Continue Disabled 5-255 sec Print Recovery Jam Recovery On Off Auto To Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period. Note: Disabled is the ...
  • Page 150
    ... Flash Drive Flash Drive menu Note: This menu appears only in touch‑screen printer models. Use Copies 1-999 Paper Source Tray [x] MP Feeder Manual Paper Manual Envelope To Specify a default number of copies for each print job. Note: 1 is the factory default setting. Set a default paper source for...
  • Page 151
    Understanding the printer menus 151 Use Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge To Stack the pages of a print job in sequence when printing multiple copies. Note: On is the factory default setting. Specify whether prints are ...
  • Page 152
    ... blank pages in a document for notes. Separator Sheet Source Tray [x] Manual Feeder Specify the paper source for separator sheets. Notes: • Tray 1 ...• From the Paper menu, Configure MP must be set to Cassette in order for Manual Feeder to appear as a menu setting. Specify whether blank pages are ...
  • Page 153
    Understanding the printer menus 153 Use Print Area Normal Whole Page To Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the ...
  • Page 154
    Understanding the printer menus 154 Finishing menu Use Sides (Duplex) 1 sided 2 sided To Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • "1 sided" is the factory default setting. • You can set two‑sided printing from the software program. ...
  • Page 155
    Understanding the printer menus 155 Use Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Paper Saver Orientation Auto Landscape Portrait Paper Saver Border None Solid To Print multiple‑page images on...
  • Page 156
    Understanding the printer menus 156 Use Enhance Fine Lines On Off To Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software....
  • Page 157
    Understanding the printer menus 157 Use Disk Near Full Action None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Disk ...
  • Page 158
    ... Not Delete sets the printer to return to the originating screen after the deletion. Activate Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not ...
  • Page 159
    Understanding the printer menus 159 Use Annotations Do Not Print Print To Print annotations in a PDF. Note: Do Not Print is the factory default setting. PostScript menu Use Print PS Error On Off Lock PS Startup Mode On Off Font Priority Resident Flash/Disk To Print a page containing the ...
  • Page 160
    ...of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown. PCL Emulation Settings Point Size 1.00-1008...
  • Page 161
    ...CR On Off Tray Renumber Assign MP Feeder Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Env Off None 0-199 Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1...
  • Page 162
    Understanding the printer menus 162 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl ...
  • Page 163
    ... English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Use Print All Guides Print Quality To Print all the guides. Print information about solving print quality issues.
  • Page 164
    ... specialty media. Print a list of the paper sizes supported in trays and feeders. Print information ... panel menus and settings. Print a guide in locating additional information. Print information ... the printer locally (USB) or to a network. Print instructions for safely moving the printer. Print part ...
  • Page 165
    ... Eco-Mode". Using recycled paper As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in .... Conserving supplies Use both sides of the paper If your printer model supports duplex printing, then you can control whether print appears ...
  • Page 166
    ..., and then select your country or region from the list. 3 Follow the instructions on the computer screen. Note: Printer supplies and hardware not ... also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid ...
  • Page 167
    Maintaining the printer 167 Maintaining the printer Warning-Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few ...
  • Page 168
    ... Cartridge Ultra High Yield Toner Cartridge 1 2 505 505H 505X1 505U2 This cartridge is supported only in MS410d, MS410dn, MS510dn, MS610dn, and MS610de printer models. This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models. For more ...
  • Page 169
    ... cartridge 500HA1 500XA2 500UA3 This cartridge is supported only in MS310d and MS310dn printer ... and MS410dn printer models. This cartridge is supported only in MS510dn, MS610dn, and MS610de ... information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name ...
  • Page 170
    Maintaining the printer 170 Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other ...
  • Page 171
    ... into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door.
  • Page 172
    Maintaining the printer 172 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer.
  • Page 173
    .... Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Insert the ...
  • Page 174
    Maintaining the printer 174 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door. Moving the printer Before moving the printer CAUTION-POTENTIAL INJURY: Before moving the printer, ...
  • Page 175
    ...: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • ...
  • Page 176
    Clearing jams 176 Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning-Potential Damage: Never use any tool to remove a jam. Doing so could permanently ...
  • Page 177
    Clearing jams 177 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer ...
  • Page 178
    ... door to clear some 23y.xx paper jams. 4 5 6 Tray [x] Multipurpose feeder Front door [x]‑page jam, remove tray [x]. [24y.xx] [x]‑page jam, clear manual feeder. [250.xx] [x]‑page jam, open front door. [20y.xx] Pull the indicated tray out, and then remove the jammed paper. Remove all paper ...
  • Page 179
    Clearing jams 179 [x]‑page jam, open front door. [20y.xx] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Press the button on the right side of the printer, and then open the front ...
  • Page 180
    ... Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 5 Lift the green flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure...
  • Page 181
    Clearing jams 181 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on ...
  • Page 182
    Clearing jams 182 [x]‑page jam, open rear door. [20y.xx] 1 Open the front door. 1 2 2 Gently pull down the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Firmly grasp ...
  • Page 183
    Clearing jams 183 4 Close the rear door. 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer . > Clear the jam, press OK > [x]‑page jam, clear standard bin. [20y.xx] 1 Firmly grasp the jammed paper on each ...
  • Page 184
    Clearing jams 184 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray completely out of the printer. 2 Locate the ...
  • Page 185
    Clearing jams 185 4 Insert the tray. 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer . > Clear the jam, press OK > [x]‑page jam, open tray [x]. [24y.xx] 1 Pull the tray completely out of the printer. ...
  • Page 186
    ..., select Next > to clear the message and continue printing. For non‑touch‑screen printer . > Clear the jam, press OK > [x]‑page jam, clear manual feeder. [25y.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all ...
  • Page 187
    Clearing jams 187 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer . > Clear the ...
  • Page 188
    Troubleshooting 188 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if both the... Recognition) or non-MICR supplies. Note: For a list of supported supplies, see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. 2 Change...
  • Page 189
    Troubleshooting 189 Change [paper source] to [custom string] load [paper orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then verify that the paper size and type settings are specified in the Paper menu on the printer control panel, and then...
  • Page 190
    Troubleshooting 190 • The print job is sent from a flash drive that is no longer attached to the USB ...Remove the USB device, and then insert a supported one. Error reading USB hub....information, see the "Replacing supplies" section of the User's Guide. If necessary, select Continue on the printer ...
  • Page 191
    Troubleshooting 191 Incorrect paper size, open [paper source] [34] Try one or more... to confirm. Check the tray length and width guides and make sure the paper is loaded properly ... the indicated tray into the printer. Insufficient memory to support Resource Save feature [35] Install additional ...
  • Page 192
    Troubleshooting 192 Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional ...
  • Page 193
    Troubleshooting 193 Load [paper source] with [paper type] [paper size] [paper orientation] ... selected tray. • Cancel the current job. Load manual feeder with [custom string] [paper orientation] ...selected tray. • Cancel the current job. Load manual feeder with [paper size] [paper orientation]...
  • Page 194
    Troubleshooting 194 Load manual feeder with [paper type] [paper size] [paper orientation] Try ... and continue printing. is selected, then the printer manually overrides Note: If no paper is ... more information, contact customer support at http://support.lexmark.com or your service representative. If ...
  • Page 195
    Troubleshooting 195 • Update the network firmware in the printer or print server. For more information, contact ...Non‑Lexmark [supply type], see User's Guide [33.xy] Note: The supply type .... Note: For a list of supported supplies, see the "Ordering supplies" section of the User's Guide or visit ...
  • Page 196
    Troubleshooting 196 Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • ... printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If you do not have a replacement ...
  • Page 197
    Troubleshooting 197 Region number 4 5 9 Region Latin America Africa, Middle East, rest of...80.xy] Contact customer support at http://support.lexmark.com or your service representative, and ...install a supported one to clear the message and continue printing. For more information, see the instruction ...
  • Page 198
    Troubleshooting 198 • From the printer control panel, select Continue to continue printing. For non‑touch‑... appears again, then contact your system support person. Standard network software error [... server. For more information, contact customer support. Standard parallel port disabled [56] ...
  • Page 199
    Troubleshooting 199 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer... controller board, and then replace it with a supported card. 4 Connect the power cord to a properly... contact your system support person. to confirm. Solving printer problems • "Basic printer...
  • Page 200
    Troubleshooting 200 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Check if one ...
  • Page 201
    Troubleshooting 201 Action Step 8 Check if one end of the printer cable is plugged into ... Install the correct printer driver. The problem is solved. Contact customer support. Printer display is blank ... wait and Ready appear on the printer display? The problem is solved. Turn off the printer, and ...
  • Page 202
    Troubleshooting 202 Option problems Cannot detect internal option Action Step 1 Turn ...if the internal option is selected. It may be necessary to manually add the internal option in the printer driver ... option operate correctly? The problem is solved. Contact customer support. Go to step 4. Reinstall...
  • Page 203
    Troubleshooting 203 Tray problems Action Step 1 a Open the tray and do one or ... Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. ... job. Is the tray working? The problem is solved. Contact customer support. Go to step 5. Manually add the ...
  • Page 204
    Troubleshooting 204 Internal Solutions Port does not operate correctly Action Step 1 ... cable and the ISP connection. The problem is solved. Contact customer support. a Use the correct cable, ... listed in the Installed Options list? Contact customer support . Check if you are using the correct cable...
  • Page 205
    Troubleshooting 205 Paper feed problems Paper frequently jams Action Step 1 a Pull out ... avoiding jams. For more information, see "Avoiding support. Paper jam message remains after jam... select Next > the jam, press OK > . b Follow the instructions on the printer display. Does the paper jam message...
  • Page 206
    Troubleshooting 206 Jammed pages are not reprinted Action Yes No a Turn on jam recovery. ... > Print Recovery > Jam Recovery The problem is solved. Contact customer support. 2 Select On or Auto. 3 Depending on ...files do not print Action Yes No The problem is solved. Go to step 2. Step 1 a Check if ...
  • Page 207
    Troubleshooting 207 Error message about reading the flash drive appears Action Step 1 Check if ...5 Check if the USB slot is disabled by the system support person. Is the USB slot disabled? Contact your ...do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are...
  • Page 208
    Troubleshooting 208 Action Step 2 Yes No The problem is solved. Go to step 3. a Check ... Resend the print job. Do the jobs print? The problem is solved. Go to step 6. Step 5 a Turn ...28. Note: The printer software is available at http://support.lexmark.com. The problem is solved. Contact customer ...
  • Page 209
    Troubleshooting 209 Confidential and other held jobs do not print Note: Confidential,...job may contain a formatting error or invalid data. The problem is solved. Go to step 3. • Delete the print job,... some of the held jobs. Does the job print? The problem is solved. Add additional printer memory.
  • Page 210
    Troubleshooting 210 Print job takes longer than expected Action Step 1 Change the environmental settings of the printer. Yes No The problem is solved. Go to step 2. a From the printer control ... you are printing on paper that is supported by the tray. Yes No The problem is solved. Go to step ...
  • Page 211
    Troubleshooting 211 Action Step 2 Yes No The problem is solved. Go to step 3. a From the Paper menu on the printer control ...Network or Network [x], and then set SmartSwitch to On. Contact customer support. The problem is solved. b Resend the print job. Do incorrect characters ...
  • Page 212
    Troubleshooting 212 Action menu to match the paper loaded in the trays to be linked. Note: The paper... and collate correctly? The problem is solved. Contact customer support. Reduce the complexity of the print... the job print and collate correctly? The problem is solved. Go to step 3. Unexpected page...
  • Page 213
    Troubleshooting 213 Action Step 2 Yes No a Check the original file for manual page ...edges Action Yes No Select a font that is supported by the printer. Go to step 2. Step 1 a Print ... the print job. Are you using fonts that are supported by the printer? The problem is solved. Contact customer ...
  • Page 214
    Troubleshooting 214 Action Yes No The problem is solved. Step 1 Go to step 2. a Move the width and length guides in the tray to ... or image clipped? Step 4 a Reinstall the imaging unit. Contact customer support. The problem is solved. 1 Remove the toner cartridge. 2 Remove the ...
  • Page 215
    Troubleshooting 215 Action Step 1 Load paper with the correct paper type and weight in the... type and weight specified in the tray settings. The problem is solved. b Resend the print job. Do ... images still appear on prints? Contact customer support. The problem is solved. Gray background on prints ...
  • Page 216
    Troubleshooting 216 Action Step 2 Reinstall the imaging unit and the toner cartridge. Yes ... background disappear from the prints? The problem is solved. Contact customer support. Incorrect margins on prints ... No The problem is solved. Go to step 2. a Move the width and length guides in the tray...
  • Page 217
    Troubleshooting 217 Action Step 3 Yes No a Depending on your operating system, specify ...print job. Are the margins correct? The problem is solved. Contact customer support. Paper curl Action Step 1 Move the width and length guides in the tray to the correct positions for the size of the paper ...
  • Page 218
    Troubleshooting 218 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge ... the paper loaded in the tray. Go to step 6. The problem is solved. Go to step 4. Go to step ...? Contact customer The problem is solved. support at http://support.lexmar k.com or your service representative....
  • Page 219
    Troubleshooting 219 Repeating defects appear on prints Action Step 1 Measure the distance between ... customer The problem is solved. support at http://support.lexma rk.com or your service representative. ... is too dark Action Yes No The problem is solved. Go to step 2. Step 1 a From the Quality ...
  • Page 220
    Troubleshooting 220 Action Step 2 Yes Go to step 3. No Do one or more of... and weight from Printing Preferences or from the Print dialog. The problem is solved. b Resend the print job. Is the print ...resend the print job. Is the print still too dark? Contact customer support. The problem is solved....
  • Page 221
    Troubleshooting 221 Print is too light Action Yes No The problem is solved. Step 1 Go to step 2. a From the Quality menu on the ... to match the paper you are printing on. Go to step 6. The problem is solved. The problem is solved. Go to step 3. Change the paper type, ...
  • Page 222
    Troubleshooting 222 Action Step 6 Yes Go to step 7. No The problem is solved. a Redistribute the toner in the imaging unit. 1 Remove the ...job. Is the print still too light? Contact customer support. The problem is solved. Printer is printing blank pages Action Step ...
  • Page 223
    Troubleshooting 223 Action Step 2 Yes Go to step 3. No The problem is solved. a Redistribute the ... still printing blank pages? Contact customer support. The problem is solved. Skewed print )E ) D ABC E ... Yes No The problem is solved. Step 1 Go to step 2. a Move the width and length guides in...
  • Page 224
    Troubleshooting 224 Printer is printing solid black pages Action Step 1 a Reinstall the imaging unit.... Extended exposure to light may cause print quality problems. Yes Go to step 2. No The... printing solid black pages? Contact customer support. The problem is solved. Transparency print quality is...
  • Page 225
    Troubleshooting 225 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action ... weight of the paper in the tray? Step 3 Go to step 4. The problem is solved. Go to step 3. Change the paper ...job. Do streaked horizontal lines appear on prints? Contact customer support. The problem is solved....
  • Page 226
    Troubleshooting 226 Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes No The problem is solved. Step 1 Go to step 2. a Depending on ... specified in the tray settings. Step 3 Go to step 4. The problem is solved. a Load paper from a fresh package. ...
  • Page 227
    Troubleshooting 227 Action Step 5 Replace the imaging unit, and then resend the print ...No Contact customer The problem is solved. support at http://support.lexmar k.com or your service representative... appear on prints? Step 2 Go to step 3. The problem is solved. a Load the specified tray or feeder...
  • Page 228
    Troubleshooting 228 Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Yes Go to step... the toner in the imaging unit. Contact customer support. Note: The laser scanning unit may be defective. The problem is solved. 1 Remove the toner cartridge, and then the imaging unit. 2...
  • Page 229
    Troubleshooting 229 Toner specks appear on prints Action Replace the imaging unit, and then ... imaging unit. Yes Go to step 2. No The problem is solved. a Remove, and then install ... prints? Contact customer The problem is solved. support at http://support.lexmar k.com or your service representative....
  • Page 230
    Troubleshooting 230 Action Step 1 From the Paper menu on the printer control panel, check the paper ... the paper loaded in the tray. Contact customer support. From the Paper menu on the printer control panel,... job. Is the print density uneven? Yes Contact customer support. No The problem is solved...
  • Page 231
    Troubleshooting 231 Solving home screen applications problems This troubleshooting step applies only to touch‑screen .... Yes Go to step 2. No Contact customer support. a Open a Web browser, and then type ... not open Action Step 1 Yes No The problem is solved. Go to step 2. a Turn on the printer. b...
  • Page 232
    Troubleshooting 232 Action Step 2 Make sure the printer IP address is correct. Yes No ...Server open? Step 3 Check if the network is working. The problem is solved. Go to step 4. a Print a network setup ... Does the Embedded Web Server open? The problem is solved. Contact your system support person.
  • Page 233
    ... You can browse our library of manuals, support documentation, drivers, and other ... where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, ... use your Lexmark product. Telephone support is also available. In the U.S. or Canada, call 1-800-...
  • Page 234
    ...used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark...
  • Page 235
    Notices 235 GOVERNMENT END USERS The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as ...
  • Page 236
    ... energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,... which the receiver is connected. Consult your point of purchase or service representative for additional suggestions. The manufacturer is not responsible for ...
  • Page 237
    ... with products to consumers may be labeled with the recycling mark with the remark "please recycle waste batteries" on the product package, the label, or the product manual. Enclosed please find the waste dry cell batteries recycle logo with the remark. Please give the waste dry cell batteries to a ...
  • Page 238
    Notices 238 the waste dry cell batteries recycle logo and provides the recycle service in order to have the appropriate process for the waste dry cell batteries. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first ...
  • Page 239
    ... are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges...
  • Page 240
    Notices 240 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an ...
  • Page 241
    ...the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that...
  • Page 242
    Notices 242 Industry Canada (Canada) Cet appareil est conforme
  • Page 243
    Notices 243 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária ...
  • Page 244
    ... or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with ... product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder ...
  • Page 245
    ... servicer in your area contact Lexmark on the World Wide Web. Remote technical support... longer covered by a Lexmark warranty, technical support may not be available or only be available... or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating...
  • Page 246
    ...APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation ... vary from state to state. Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual...
  • Page 247
    Notices 247 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (... B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory ...
  • Page 248
    ... Timeout 62, 103 Quiet Mode 101 Quiet mode 60 Schedule Power Modes 63, 103 Sleep Mode 101 Sleep mode 61 conserving supplies 165 contacting customer support 233 control panel, printer 36 indicator light 37, 68 Sleep button light 37, 68 controller board accessing 12, 39, 73 creating custom name paper ...
  • Page 249
    ...disk wiping 106 Disk Wiping menu 140 display troubleshooting printer display is blank 201 display, control ... networking settings 56, 97 problem accessing 231 Embedded Web Server Administrator's Guide where to find 56, ..., 90 Flash Drive menu 150 flash drives supported file types 53, 91 font sample list...
  • Page 250
    ... and icons description 68 HTML menu 162 troubleshooting 204 IPv6 menu 131 J jams accessing 177 ... to collate job [37] 191 Insufficient memory to support Resource Save feature [35] 191 Insufficient ...] [paper size] [paper orientation] 193 Load manual feeder with [custom string] [paper orientation] 193 ...
  • Page 251
    ... page printing 59, 99 Networking Guide where to find 56, 97 noise emission ...€‘Lexmark [supply type], see User's Guide [33.xy] 195 non‑volatile.../Type menu 118 paper sizes supported by the printer 114 paper stop, using..., from computer 56, 94 print quality troubleshooting blank pages 222 characters have...
  • Page 252
    ...memory to collate job [37] 191 Insufficient memory to support Resource Save feature [35] 191 Insufficient memory,...] [paper size] [paper orientation] 193 Load manual feeder with [custom string] [paper orientation] 193 ... 194 Non‑Lexmark [supply type], see User's Guide [33.xy] 195 Not enough free space...
  • Page 253
    Index 253 printer options troubleshooting internal option is not detected 202 Internal Solutions Port 204 tray problems 203 USB/parallel interface card 204 printer problems, solving basic 200 printer security information on 66, 108 printer setup verifying 34 printer ...
  • Page 254
    ... 200 contacting customer support 233 solving basic printer problems 200 troubleshooting, display printer ... density 230 white streaks on a page 228 troubleshooting, printer options internal option is not detected ..., 71 USB/parallel interface card troubleshooting 204 User's Guide using 8 using Forms and...
  • Page 255
    Index 255 V verify print jobs 54, 91 printing from a Macintosh computer 54, 92 printing from Windows 54, 92 verifying printer setup 34 vertical voids appear 228 virtual display checking, using Embedded Web Server 56, 97 voids appear 228 volatile memory 65, 105 erasing 65, 106 volatility statement...
Lexmark MS510 Manual