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McAfee VLF09E002RAA User Guide - Page 94

Frequently Asked Questions, SpamKiller is unable to communicate with its server

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Frequently Asked Questions 6 SpamKiller is unable to communicate with its server If the SpamKiller server does not start or is being blocked by another application, it cannot communicate with its server. Starting the SpamKiller server manually This section only applies to Microsoft Windows 2000 and XP users. 1 Click Start and select Run. 2 Type SERVICES.MSC and click OK. 3 Right-click the McAfee SpamKiller Server and select Start. The server service starts. SpamKiller server is blocked by firewalls or internet filtering programs If the SpamKiller Server service is already started and running, follow these steps. 1 Verify that SpamKiller Server and/or MSKSrvr.exe have full access for any installed firewall programs, including McAfee Personal Firewall. 2 Verify that LocalHost and/or 127.0.0.1 are not blocked or banned in any installed firewall program. including McAfee Personal Firewall. 3 Disable any internet privacy or internet filtering programs. User Guide 51

Section	Page
McAfee VirusScan User Guide	1
Quick Start Card	3
Getting Started	7
New features	7
System requirements	8
Testing VirusScan	9
Testing ActiveShield	9
Testing Scan	9
Using McAfee SecurityCenter	11
Using McAfee VirusScan	13
Using ActiveShield	13
Enabling or disabling ActiveShield	13
Enabling ActiveShield	13
Disabling ActiveShield	14
Configuring ActiveShield options	14
Starting ActiveShield	14
Stopping ActiveShield	15
Scanning e-mail and attachments	15
Scanning for worms	17
Scanning inbound instant message attachments	19
Scanning all files	19
Scanning program files and documents only	20
Scanning for new unknown viruses	20
Scanning for scripts	21
Scanning for Potentially Unwanted Programs (PUPs)	22
Understanding security alerts	23
Managing detected files	23
Managing detected e-mail	24
Managing suspect scripts	24
Managing potential worms	24
Managing PUPs	25
Manually scanning your computer	26
Manually scanning for viruses and other threats	26
Scanning via Windows Explorer	29
Scanning via Microsoft Outlook	29
Automatically scanning for viruses and other threats	29
Understanding threat detections	31
Managing quarantined files	32
Creating a Rescue Disk	34
Write-protecting a Rescue Disk	35
Using a Rescue Disk	35
Updating a Rescue Disk	35
Automatically reporting viruses	35
Reporting to the World Virus Map	36
Viewing the World Virus Map	37
Updating VirusScan	38
Automatically checking for updates	38
Manually checking for updates	38
Index	41
McAfee SpamKiller User Guide	44
Quick Start Card	46
Getting Started	52
User options	52
Filtering	52
Features	53
Understanding the top pane	53
Understanding the Summary page	54
Microsoft Outlook and Outlook Express integration	54
System requirements	55
Using McAfee SecurityCenter	56
Using SpamKiller	58
Disabling SpamKiller	58
Managing E-mail Accounts and Users	60
Adding e-mail accounts	60
Adding an e-mail account	61
Pointing your e-mail client to SpamKiller	61
Deleting e-mail accounts	62
Deleting an e-mail account from SpamKiller	62
Editing e-mail account properties	62
POP3 accounts	62
Editing POP3 accounts	62
MSN/Hotmail accounts	65
Editing MSN/Hotmail accounts	65
MAPI accounts	66
Editing MAPI accounts	67
Adding users	68
User passwords and protecting children from spam	69
Creating a password for an existing SpamKiller user	69
Adding a user to SpamKiller	69
Editing SpamKiller user profile	70
Deleting a SpamKiller user profile	70
Logging on to SpamKiller in a multi-user environment	70
Switching between users	70
Using the Friends List	72
Opening a Friends List	73
Importing address books	73
Importing an address book by automatic import	74
Importing an address book manually	74
Editing address book information	75
Deleting an address book from the automatic import list	75
Adding friends	76
Adding friends from the Blocked E-mail or Accepted E-mail page	76
Adding friends from the Friends page	77
Adding friends from Microsoft Outlook	77
Editing friends	77
Deleting friends	78
Working With Blocked and Accepted Messages	80
Blocked E-mail page	80
Accepted E-mail page	82
Tasks for Blocked E-mail and Accepted E-mail	83
Rescuing messages	84
From the Blocked E-Mail page	84
From the SpamKiller folder in Microsoft Outlook or Outlook Express	84
Blocking messages	84
From the Accepted E-mail page	84
From Microsoft Outlook	85
Where are the blocked messages	85
Deleting a message manually	85
Modifying how spam messages are processed	85
Tagging	85
Blocking	85
Modifying how SpamKiller processes spam messages	86
Using the AntiPhishing filter	86
Adding friends to a Friends List	87
Adding filters	87
Regular expressions	89
Reporting spam to McAfee	92
Sending complaints manually	92
Sending error messages	92
Sending an error message manually	93
Frequently Asked Questions	94
SpamKiller is unable to communicate with its server	94
Starting the SpamKiller server manually	94
SpamKiller server is blocked by firewalls or internet filtering programs	94
Cannot connect to the e-mail server	95
Verifying your connection to the Internet	95
Dial-up Users	95
Broadband (Cable, DSL)	95
Verifying the POP3 server address for SpamKiller	95