McAfee VLF09E002RAA User Guide - Page 95
Cannot connect to the e-mail server, Verifying your connection to the Internet, Dial-up Users
UPC - 731944541938
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Frequently Asked Questions Cannot connect to the e-mail server If the SpamKiller server attempts to connect to the POP3 server and the connection fails, follow these steps. Verifying your connection to the Internet Dial-up Users 1 Click Continue what I was doing on the error message (if necessary). 2 Establish a connection to the Internet. 3 Maintain the connection for at least 15 minutes to see if the message re-appears. Broadband (Cable, DSL) 1 Click Continue what I was doing on the error message (if necessary). 2 Verify that you are connected to the Internet by surfing to a site. Verifying the POP3 server address for SpamKiller 1 Right-click the McAfee icon in the system tray (lower right hand corner), point to SpamKiller, and select Settings. 2 Click E-mail Accounts. 3 Highlight the e-mail account in the error message. 4 Click Edit. 5 Select the Servers tab. 6 Note the server address in the Incoming e-mail box and compare it with the Incoming e-mail server address your Internet Service Provider (ISP) has listed for your e-mail account. The server addresses should match. 7 Verify the password by re-entering the password provided by your ISP for your e-mail account. 8 Click OK. 9 Click Close. 52 McAfee® SpamKiller® software version 7.0