Western Digital WDBVHT0080JCH User Manual - Page 141

Troubleshooting, First Steps Checklist, Resetting the My Book Live Duo

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15 Troubleshooting First Steps Checklist Resetting the My Book Live Duo Specific Problems and Corrective Actions MY BOOK LIVE DUO USER MANUAL For any issue, first ensure that you are using the latest firmware for My Book Live Duo. See "Updates" on page 60 for update instructions. First Steps Checklist  Is the power supply plugged in to the wall outlet and the drive?  Are all cables correctly connected and secured?  Is the status indicator green? If not, refer to "Checking the Front Panel LED" on page 11. Resetting the My Book Live Duo If you have set a password or a static IP address on the My Book Live Duo dashboard and have forgotten it, pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings. Resetting does not erase your files. Follow the instructions below to reset the device using the reset button: WARNING! Do not move the unit while it is turned on. If you do not have access to the back of the unit, unplug the drive from the power source, turn the drive around so you do have access, and then plug the drive in again. 1. With the device powered on, insert a paperclip or narrow tipped pen into the reset button slot on the back of the unit: 2. Press and hold down the reset button for four seconds. The device reboots (this may take up to three minutes). TROUBLESHOOTING - 133

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15
MY BOOK LIVE DUO
USER MANUAL
TROUBLESHOOTING – 133
T
r
oubleshooting
First Steps Checklist
Resetting the My Book Live Duo
Specific Problems and Corrective Actions
For any issue, first ensure that you are using the latest firmware for My Book Live Duo. See
“Updates” on page 60 for update instructions.
First Steps Checklist
Is the power supply plugged in to the wall outlet and the drive?
Are all cables correctly connected and secured?
Is the status indicator green? If not, refer to “Checking the Front Panel LED” on page
11.
Resetting the My Book Live Duo
If you have set a password or a static IP address on the My Book Live Duo dashboard and
have forgotten it, pressing the reset button while the device is powered up resets the
password to the default value of none and to default IP settings. Resetting does not erase
your files.
Follow the instructions below to reset the device using the reset button:
1.
With the device powered on, insert a paperclip or narrow tipped pen into the reset
button slot on the back of the unit:
2.
Press and hold down the reset button for four seconds. The device reboots (this may
take up to three minutes).
WARNING!
Do not move the unit while it is turned on. If you do not have access to
the back of the unit, unplug the drive from the power source, turn the
drive around so you do have access, and then plug the drive in again.