Western Digital WDBVHT0080JCH User Manual - Page 143

Setup or WD SmartWare is unable to detect a My Book Live Duo.

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MY BOOK LIVE DUO USER MANUAL Setup or WD SmartWare is unable to detect a My Book Live Duo. If Setup or WD SmartWare is unable to detect a My Book Live Duo, then certain network protocols may be blocked on the network or the computer. In those cases, the My Book Live Duo is available through a direct IP or network name connection. For example, you can open the My Book Live Duo dashboard using http://129.25.676.30/ or http://mybookliveduo/.  If the computer is on a wireless network, connect using an a Ethernet cable and try again.  Temporarily disable any computer firewalls, security software, or other networking and retry.  Check your local router for any firewalls or security software. If present, please check your router documentation on temporarily disabling the software or configuring the software to allow UPnP or UDP traffic. I am unable to play music, videos and/or view pictures through my digital media adapter.  Because there are many kinds of file formats for pictures, videos and music, your particular digital media adapter may not support a format to play or display it. Depending on the digital media adapter device (for example, Xbox 360 or PlayStation 3) that you have, you may need to update your device to support the media format that you want to play. Refer to your digital media adapter's user manual for further information.  Make sure the share containing your media content is enabled to serve that type of media. See "Creating a New Share" on page 81. How do I safely shut down the My Book Live Duo? If you are unable to shut down the drive using the My Book Live Duo dashboard or the WD Quick View icon, check the LED on the front of the drive to make sure it is not blinking. Blinking indicates that the unit is processing information (for example, backing up or transferring files). If the LED is blinking green, data is being read from or written to the drive. Follow these steps: 1. If possible, wait for the LED to stop blinking. 2. Double-check every computer on the network to ensure no files are open or transfers are in progress. 3. Disconnect the Ethernet cable. 4. Wait 60 seconds. 5. Unplug the power cable. TROUBLESHOOTING - 135

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MY BOOK LIVE DUO
USER MANUAL
TROUBLESHOOTING – 135
Setup or WD SmartWare is unable to detect a My Book Live Duo.
If Setup or WD SmartWare is unable to detect a My Book Live Duo, then certain network
protocols may be blocked on the network or the computer. In those cases, the My Book
Live Duo is available through a direct IP or network name connection. For example, you can
open the My Book Live Duo dashboard using
or
http://mybookliveduo/
.
If the computer is on a wireless network, connect using an a Ethernet cable and try
again.
Temporarily disable any computer firewalls, security software, or other networking
and retry.
Check your local router for any firewalls or security software. If present, please check
your router documentation on temporarily disabling the software or configuring the
software to allow UPnP or UDP traffic.
I am unable to play music, videos and/or view pictures through my digital media
adapter.
Because there are many kinds of file formats for pictures, videos and music, your
particular digital media adapter may not support a format to play or display it.
Depending on the digital media adapter device (for example, Xbox 360 or
PlayStation 3) that you have, you may need to update your device to support the
media format that you want to play. Refer to your digital media adapter’s user
manual for further information.
Make sure the share containing your media content is enabled to serve that type of
media. See “Creating a New Share” on page 81.
How do I safely shut down the My Book Live Duo?
If you are unable to shut down the drive using the My Book Live Duo dashboard or the WD
Quick View icon, check the LED on the front of the drive to make sure it is not blinking.
Blinking indicates that the unit is processing information (for example, backing up or
transferring files).
If the LED is blinking green, data is being read from or written to the drive. Follow these
steps:
1.
If possible, wait for the LED to stop blinking.
2.
Double-check every computer on the network to ensure no files are open or transfers
are in progress.
3.
Disconnect the Ethernet cable.
4.
Wait 60 seconds.
5.
Unplug the power cable.