Western Digital WDBVHT0080JCH User Manual - Page 65

Sending Your Log Files to Customer Support, Obtaining Other Support, What Can I Do Now?

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MY BOOK LIVE DUO USER MANUAL Sending Your Log Files to Customer Support If you have a problem with the My Book Live Duo drive, complete the online form on the Support page to generate a log and send it to WD's Customer Support team. Another option is to manually generate a system log and save or email it. • To run a system report and send it to WD Customer Support automatically: - Click the Privacy Policy link to review WD's privacy policy. - Click the Request Support button. - Sign into the WD Knowledge Base, if you have not previously done so. - Complete and send your request. • To run and save a system report manually, click the Create & Save button. Then save it to your computer. If desired, email it to WD Customer Support. Obtaining Other Support • To obtain the most recently updated user manual, click the Product Documentation link. • To see answers to frequently asked questions and instructions, click the FAQs link. • To participate in a forum about the My Book Live Duo, click the Forum link. • To see WD phone numbers and other contact information, click the Contact Info link. What Can I Do Now? The next few chapters step you through the procedures for using the My Book Live Duo dashboard. The following table provides shortcuts to instructions for some common tasks. How do I ... See ... Request assistance from Customer Support, page 58 Set up the drive on my network, page 63 Configure drive settings, page 58 Update My Book Live Duo firmware, page 60 Create users, page 76 Change a user's password, page 78 Create shares, page 81 Access private shares, page 81 View a list of computer backups and delete backups, page 85 Back up the My Book Live Duo by creating and page 86 restoring safepoints, Shut down or reboot the My Book Live Duo, page 66 Enable or disable remote access (WD Photos page 94 and WD 2go), Enable, disable, and use media servers, page 113 USING THE MY BOOK LIVE DUO DASHBOARD - 59

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MY BOOK LIVE DUO
USER MANUAL
USING THE MY BOOK LIVE DUO DASHBOARD – 59
Sending Your Log Files to Customer Support
If you have a problem with the My Book Live Duo drive, complete the online form on the
Support page to generate a log and send it to WD’s Customer Support team. Another
option is to manually generate a system log and save or email it.
•
To run a system report and send it to WD Customer Support automatically:
-
Click the
Privacy Policy
link to review WD’s privacy policy.
-
Click the
Request Support
button.
-
Sign into the WD Knowledge Base, if you have not previously done so.
-
Complete and send your request.
•
To run and save a system report manually, click the
Create & Save
button. Then
save it to your computer. If desired, email it to WD Customer Support.
Obtaining Other Support
•
To obtain the most recently updated user manual, click the
Product
Documentation
link.
•
To see answers to frequently asked questions and instructions, click the
FAQs
link.
•
To participate in a forum about the My Book Live Duo, click the
Forum
link.
•
To see WD phone numbers and other contact information, click the
Contact Info
link.
What Can I Do Now?
The next few chapters step you through the procedures for using the My Book Live Duo
dashboard. The following table provides shortcuts to instructions for some common tasks.
How do I ...
See ...
Request assistance from Customer Support,
page 58
Set up the drive on my network,
page 63
Configure drive settings,
page 58
Update My Book Live Duo firmware,
page 60
Create users,
page 76
Change a user’s password,
page 78
Create shares,
page 81
Access private shares,
page 81
View a list of computer backups and delete
backups,
page 85
Back up the My Book Live Duo by creating and
restoring safepoints,
page 86
Shut down or reboot the My Book Live Duo,
page 66
Enable or disable remote access (WD Photos
and WD 2go),
page 94
Enable, disable, and use media servers,
page 113