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Xerox M118i User Guide - Page 171

Problem Solving, Fault Clearance Procedure

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11 Problem Solving The machine has built-in information to help identify and manage error messages and problems. It also contains troubleshooting steps to help resolve problems. Refer to the information contained in this chapter to resolve any problem solving issues. In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers solutions for issues, such as error codes, print quality, software installation, and more. Go to: www.xerox.com/office/CopyCentreC118support www.xerox.com/office/WorkCentreM118support www.xerox.com/office/WorkCentreM118isupport Fault Clearance Procedure If a fault or problem occurs, there are several ways in which you can identify the type of fault. Once a fault or problem is identified, establish the probable cause, and then apply the appropriate solution. • If a fault occurs, first refer to the screen messages and clear the fault in the order specified. • If the problem is not solved by following the screen messages, refer to Troubleshooting Tables on page 179 and apply the appropriate solution as described. • Also refer to the fault codes displayed on the screen in the Machine Status mode. Refer to Fault Codes on page 185 for an explanation of some of the fault codes and corresponding corrective actions. • Alternatively, contact the Key Operator for assistance. • In some cases, it may be necessary to switch the machine off and on. Refer to Power On/Off in the Product Overview chapter on page 34. NOTE: Wait at least 20 seconds between powering the machine on and off. • If the problem persists, or a message indicates that you should call for service, refer to Xerox Welcome Center on page 194. NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machine will print a Power Off Report when the machine is switched on. This will show a list of the fax jobs lost. Refer to Power Off Report in the Setups chapter on page 154. NOTE: If the machine is restarted during a fax reception due to a loss of power or machine malfunction, neither the pages already received nor the page being received at the time of restart will be printed. For example, if the reception of a 7-page document is interrupted when the sixth page of the document was being received, the machine does not print any page in the document, even though the first five pages Xerox CopyCentre/WorkCentre 118 User Guide 171

Section	Page
Main Menu	3
1 Before Using the Machine	11
Xerox Welcome Center	11
Conventions	12
Related Information Sources	14
Safety Notes	14
WARNING - Electrical Safety Information	15
Laser Safety Information	16
Operational Safety Information	16
Maintenance Information	17
Ozone Safety Information	17
For Consumables	18
Radio Frequency Emissions	18
Product Safety Certification	18
Regulatory Information	19
CE Mark	19
For FAX Function	19
Regulatory Information for RFID	22
Environmental Compliance	22
USA	22
Canada	23
Europe	23
About License	23
Illegal Copies	26
USA	26
Canada	27
Other countries	28
Product Recycling and Disposal	29
2 Product Overview	31
Identifying the Machine Components	31
System Controls	33
Power On/Off	34
Powering On	34
Powering Off	35
Ground Fault Interrupter (GFI)	35
Power Saver Modes	36
Changing the Default Time Settings	37
Modes	38
Copy	38
Fax	39
E-mail	39
Log In/Out	39
Job Status	40
Machine Status	41
Auditron Access Screen	47
Recycled Paper	48
3 Copy	49
Copying Procedure	49
1. Load the Documents	49
2. Select the Features	51
3. Enter the Quantity	52
4. Start the Copy Job	52
5. Confirm the Copy Job in the Job Status	53
Stop the Copy Job	53
Copying Features	54
Paper Supply	54
Reduce/Enlarge	56
Lighten/Darken	57
Original Type	57
Multiple-Up	58
2 Sided	58
Output	59
Mixed Size Originals	60
4 Fax	61
Fax Procedure	61
1. Load the Documents	61
2. Select the Features	62
3. Specify the Destination	63
4. Start the Fax Job	64
5. Confirm the Fax Job in the Job Status	64
Stop the Fax Job	64
Specifying Destinations	65
Address Enter/Next	66
Address Book	66
Speed Dial	67
One Touch Dial	67
Relay Broadcast	68
Fax Features	68
Resolution	69
Lighten/Darken	70
Scan Size	70
Reduce/Enlarge	71
Send Header	71
Transmission Report	72
F Code	73
Overseas Communication	74
Delayed Start	74
Multiple-Up	75
Priority Send	75
Recipient Print Sets	75
Direct Send	76
2 Sided Originals	76
Polling	77
Bulletin Board	78
Mailbox	80
Chain Dialing	80
On-Hook	81
5 E-mail	83
E-mail Procedure	83
1. Load the Documents	83
2. Select the Features	84
3. Specify the Destination	85
4. Start the E-mail Job	85
5. Confirm the E-mail Job in the Job Status	86
Stop the E-mail Job	86
Specifying Destinations	87
E-mail Address	87
Address Enter/Next	87
Address Book	88
Speed Dial	89
One Touch Dial	89
E-mail Features	90
Resolution	90
Lighten/Darken	91
Scan Size	91
Reduce/Enlarge	92
File Format	92
Transmission Report	92
2 Sided Originals	93
Sender	94
6 Print	95
Print Driver Features	95
7 CentreWare Internet Services	97
Target Computers	97
Accessing CentreWare Internet Services	98
Standard Features - CentreWare Internet Services	98
Interface Options	98
Jobs	99
Job List	99
Job History List	100
Status	101
General	101
Trays	101
Consumables	102
Properties	102
Properties Features	103
Maintenance	115
Support	115
8 Paper and Other Media	117
Loading Paper	117
Preparing Paper for Loading	117
Loading Paper into the Paper Trays	117
Tray 5 (Bypass Tray)	119
Auto Tray Switching	120
Storing and Handling Paper	120
Supported Paper Sizes and Types	120
Supported Paper Sizes	121
Supported Paper Types	123
9 Setups	125
Setups Procedure	125
System Settings	126
Change Password	126
Common Settings	127
Screen Default	127
Timer Settings	127
Audio Tones	128
Notification Tone	129
Auto Repeat	129
Offset Stacking	130
Country Code (ISO)	130
Millimeters/Inches	131
AB Series/Inches	131
Auditron Administration	131
Copy Settings	133
Original Type	134
Lighten/Darken	134
Paper Supply	134
Reduce/Enlarge	135
2 Sided	135
Output	135
Paper Type	136
Auto Tray Switch	136
Image Rotation	136
Tray Priority	136
Customize Screens	137
Print Settings	137
Network/Port	137
System Settings	142
Printer Settings	143
Allocate Memory	145
Initialize/Delete Data	146
Software Option	146
Fax Settings	146
Date/Time	147
Daylight Savings	147
Fax Send Settings	148
Receive Settings	149
F Code	151
Local Terminal Information	152
Direct Send	153
Fax Receiving Mode	153
Report Settings	153
Customize Screens	154
E-mail Settings	154
Resolution	155
Lighten/Darken	156
Reduce/Enlarge	156
Scan Size	156
File Format	157
Transmission Report	157
Customize Screens	157
Screen Contrast	158
Create/Delete	158
Speed Dial	159
Fax Program	160
Bulletin Board	161
Mailbox	162
10 Maintenance	165
Ordering Supplies	165
Cleaning the Machine	165
The Document Glass and Constant Velocity Transport Glass	165
The Control Panel and Screen	166
The Document Feeder and Output Trays	166
Replacing the Drum Cartridge	166
Removing the Old Drum Cartridge	166
Recycling the Drum Cartridge	167
Inserting the New Drum Cartridge	167
Replacing the Toner Cartridge	169
Removing the Old Toner Cartridge	169
Inserting the New Toner Cartridge	170
11 Problem Solving	171
Fault Clearance Procedure	171
Paper Jams	172
Paper Jams in Cover A	173
Paper Jams in Cover B	175
Paper Jams in Cover C	175
Paper Jams in Cover D	176
Paper Jams in Exit	176
Paper Jams in Trays 1, 2, 3, and 4 (2-4 are Optional)	177
Paper Jams in Tray 5 (Bypass Tray)	177
Document Jams	177
Paper Jams in the Document Feeder Cover	177
Paper Jams in the Document Exit	179
Troubleshooting Tables	179
Fault Codes	185
Output Quality	194
Xerox Welcome Center	194
12 Specifications	197
Machine Specifications	197
Document Size Detection Table	198
When Using the Copy Feature	198
When Using the Fax Feature	200
When Using the E-mail Feature	205
Paper Supply	207
Paper Output	210
Electrical Specifications	210
Specifications for the Fax Feature	210
13 Appendix	213
Country Code List	213
Cautions and Limitations	216
Document Jams, Paper Jams, and Paper Out during Copying	216
Registered Data such as Forms	216
14 Glossary	217
Terms Defined	217

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Xerox CopyCentre/WorkCentre 118 User Guide

171

11 Problem Solving

The machine has built-in information to help identify and manage error messages and

problems. It also contains troubleshooting steps to help resolve problems.

Refer to the information contained in this chapter to resolve any problem solving issues.

In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers

solutions for issues, such as error codes, print quality, software installation, and more.

Go to:

www.xerox.com/office/CopyCentreC118support

www.xerox.com/office/WorkCentreM118support

www.xerox.com/office/WorkCentreM118isupport

Fault Clearance Procedure

If a fault or problem occurs, there are several ways in which you can identify the type

of fault. Once a fault or problem is identified, establish the probable cause, and then

apply the appropriate solution.

•

If a fault occurs, first refer to the screen messages and clear the fault in the order

specified.

•

If the problem is not solved by following the screen messages, refer to

Troubleshooting Tables on page 179

and apply the appropriate solution as

described.

•

Also refer to the fault codes displayed on the screen in the Machine Status mode.

Refer to

Fault Codes on page 185

for an explanation of some of the fault codes and

corresponding corrective actions.

•

Alternatively, contact the Key Operator for assistance.

•

In some cases, it may be necessary to switch the machine off and on. Refer to

Power On/Off in the Product Overview chapter on page 34.

NOTE:

Wait at least 20 seconds between powering the machine on and off.

•

If the problem persists, or a message indicates that you should call for service, refer

Xerox Welcome Center on page 194

NOTE:

If fax jobs are queued in the machine and a loss of power occurs, the machine

will print a Power Off Report when the machine is switched on. This will show a list of

the fax jobs lost. Refer to

Power Off Report in the Setups chapter on page 154.

NOTE:

If the machine is restarted during a fax reception due to a loss of power or

machine malfunction, neither the pages already received nor the page being received

at the time of restart will be printed. For example, if the reception of a 7-page

document is interrupted when the sixth page of the document was being received, the

machine does not print any page in the document, even though the first five pages