Xerox M118i User Guide - Page 184

11 Problem Solving Image loss Symptom Misfeeds in the Tray 5 (bypass tray) Jams in the document feeder Paper jams Paper curls Paper delivered to an output tray is not properly stacked up. Recommendation • When copying a document from a larger paper size to a smaller size, reduce the image to fit onto the smaller paper size. • Set a slightly smaller document size (for example, copy 90% instead of 100%). • Select [Auto] on the [Paper Supply] screen. • Remove the paper and reload the tray. Do not add paper to the tray when paper is already loaded. Instead, remove the paper, combine the additional paper with the paper from the tray and then reload the tray. • Check that paper tray guides are locked into position against the paper. • Check that the settings for Tray 5 (bypass tray) are correct and match the paper size and type on the screen. • Open the document feeder and check that no paper or objects are inside. • Check that the document feeder cover on the document feeder is firmly closed. • Refer to Document Jams on page 177 for procedures. • Use only recommended media. • Check that the paper is loaded correctly. • Flip the paper over in the paper tray. • Check that the paper tray guides are locked into position. • Do not use media that is torn, wrinkled, or folded. • Load fresh paper. • Refer to Paper Jams on page 172 for procedures. • Check that the paper is loaded correctly. Load paper in Trays 1, 2, 3 and 4 seam side up. • Load paper in Tray 5 (bypass tray) seam side down. • Load custom media in the Tray 5 (bypass tray). • Refer to the Paper and Other Media chapter for procedures. • Flip over the paper stack in the paper tray, or rotate it head to toe. 184 Xerox CopyCentre/WorkCentre 118 User Guide