Xerox M118i User Guide - Page 180

11 Problem Solving Symptom Recommendation The machine will not power on. • Check the power cord. • Check that the power switch is pressed to the position. • Check that the AC outlet is supplying voltage. Connect another appliance to the outlet to verify the voltage supply. • Check that the button on the right-hand side of the machine is not in the tripped (popped up) position. Push the button to reset. The error indicator illuminates. • Check whether a message is displayed on the screen. If a message is displayed, follow the instructions. If not, select [Error Information] on the [Machine Status] screen after pressing the button on the control panel, and check the contents displayed on the screen. The machine makes a squealing noise after it powers off. • Between 3 to 5 minutes after powering off, the machine may make a squealing noise. This is not cause for concern, since various components within the machine are still powering off. The document will not feed through the document feeder. • Check that the document feeder is not overloaded. The document feeder can hold a maximum of 50 sheets. • Check that the document is fully inserted into the document feeder. • Using a lint-free cloth, lightly wipe the platen cushion on the underside of the platen cover. • Set the documents, and then check that the side guides are not too tight. The machine does not display one of the paper trays as one of the Paper Supply selections. • Check that no paper trays are open. If a tray is ajar, the machine cannot sense its connection. • Open and close each paper tray. If this does not rectify the problem, then power the machine off and then on. The machine does not accept documents into • Check with the Key Operator about memory. available memory. • If the memory is almost full, print and delete unnecessary files. 180 Xerox CopyCentre/WorkCentre 118 User Guide