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Canon EOS C300 Mark III EOS C300 Mark III EOS C500 Mark II Instruction Manual - Page 212

List of Messages, order. Note that for some messages

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Troubleshooting 212 List of Messages Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical order. Note that for some messages, an indication of the recording media involved ([CFexpress A], [CFexpress B], [SD Card] or a combination thereof) may appear above the message itself. Battery communication error. Does this battery display the Canon logo? - You attached a battery pack that is not recommended by Canon for use with this camera. - If you are using a battery pack recommended by Canon for use with this camera, there may be a problem with the battery pack or camera. Consult a Canon Service Center. Buffer overflow. Recording was stopped. - The data transfer rate was too high for the card in use and the recording was stopped. Use a recommended card (A 43). - Save your recordings and initialize the card (A 46). Camera b Lens communication error. Clean the lens's contacts and reattach the lens. - The camera cannot correctly communicate with the lens due to dirty lens contacts. After the message disappears, the i icon appears on the screen. Clean the lens contacts with a soft cloth and reattach the lens. Cannot play back - The XF-AVC clip's file control information is corrupted or there was a decoder error. Turn the camera off and then on again. If this does not solve the problem, consult a Canon Service Center. * Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information cannot be read by the software (Canon XF Utility or plugins for NLE applications). Cannot switch CFexpress card slots - The SLOT SELECT button was pressed while the camera is recording. Wait until recording is finished to change the selected CFexpress card slot. CFexpress A/CFexpress B/SD Card: Check the data. - Cannot access the card. Check the card and make sure it is inserted correctly. - A card error occurred and recording/playback is not possible. Try removing and reinserting the card or replace it. - You inserted a MultiMedia Card (MMC) into the camera. Use a recommended SD card (A 43). - If after the message disappears, , or 9 appears in red, perform the following: Turn off the camera and remove and reinsert the card. If , or 8 turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the card (A 46). CFexpress A/CFexpress B/SD Card: Recommend checking the data and initializing - The card cannot be used for any of the following reasons. Save your recordings and initialize the card (A 46). • A problem has occurred with the card. • The camera cannot read the data on the card. • The card was initialized using a computer. • The card is partitioned. CFexpress ACFexpress B / CFexpress BCFexpress A Switched - This message appears when you use the SLOT SELECT button to switch the CFexpress card slot in use or recording continued from one card to the other. CFexpress ACFexpress B / CFexpress BCFexpress A Will switch in a moment - The card is almost full so recording will continue on the other card in approximately 1 minute. Check the connection of the camera grip - The camera grip may not be attached correctly. Check the connection. Cover is open - The card compartment cover was open when the camera was turned on or switched to CAMERA mode. Insert a card and close the card compartment cover. Fan error - The cooling fan may not be working properly. The camera will turn off automatically after a few minutes. Consult a Canon Service Center. File name error - The clip number has reached its maximum value. Save your recordings and initialize the card (A 46) or delete all the clips (A 141). - Photo numbers have reached their maximum value. Set > [Æ Recording/Media Setup] > [Photo Numbering] to [Reset] and initialize the SD card (A 46) or delete all the photos (A 141).

Section	Page
Safety Instructions	2
Table of Contents	5
1. Introduction	9
About this Manual	9
Conventions Used in this Manual	9
Supplied Accessories	10
Before Using the Camera	11
Names of Parts	12
Camera	12
LM-V2 LCD Monitor	18
LA-V2 LCD Attachment Unit	19
GR-V1 Camera Grip	20
Handle Unit	21
4K and Higher Resolutions: Workflow Overview	22
Color Grading with the ACES Workflow	23
2. Preparations	25
Preparing the Power Supply	25
Using a Battery Pack	25
Using the DC IN 12V Terminal	27
Preparing the Handle Unit and LCD Monitor	29
Attaching the Handle Unit	29
Attaching the LCD Monitor	29
Adjusting the LCD Monitor	31
Removing the LCD Monitor and LCD Attachment Unit	32
Date, Time and Language Settings	33
Setting the Date and Time	33
Changing the Language	33
Using the Menus	34
Selecting an Option from the Menu	34
Using the Customized Menus (My Menu)	35
Preparing the Lens	37
Attaching an EF Lens	37
Updating the Firmware of an EF Lens	38
In-Camera Lens Correction	39
Preparing Other Accessories	40
Examples of Camera Configurations	40
Removing and Attaching the Camera Grip	41
Attaching the Microphone Holder	42
Preparing Recording Media	43
Compatible Recording Media	43
Inserting a CFexpress Card	44
Removing a CFexpress Card	44
Inserting and Removing an SD Card	45
Initializing Recording Media	46
Switching Between CFexpress Card Slots	46
Relay Recording and Double Slot Recording	47
Checking the Remaining Recording Time on a Card	47
Recovering Clips	48
Adjusting the Black Balance	49
3. Recording	51
Recording Video and Photos	51
Recording	51
Onscreen Displays	53
Selecting the Onscreen Display Level	57
Setting a Card’s Volume Label	59
Setting the Clip File Name	59
Using the Fan	61
Video Configuration: Video Format, Sensor Mode, System Frequency, Resolution and Frame Rate	62
Selecting the Sensor Mode	62
Selecting the Main Recording Format	62
Selecting the System Frequency	62
Selecting the Resolution and Color Sampling Settings	62
Selecting the Frame Rate	63
Selecting the Bit Rate	63
Proxy Clips (Simultaneous Recording)	66
Direct Setting Mode (FUNC Button)	67
Using the Direct Setting Mode	67
Shutter Speed	68
Changing the Shutter Speed Mode and Value	69
ISO Speed/Gain	70
Changing the ISO Speed or Gain Value	71
Using the Control Dial	71
ND Filter	72
Aperture	73
Manual Aperture: Changing the Aperture Value	73
Using the Control Dial	74
Momentary Automatic Aperture - Push Auto Iris	75
Automatic Aperture	75
Exposure Compensation - AE Shift	76
Light Metering Mode	76
White Balance	77
Custom White Balance	77
Color Temperature/Preset White Balance	78
Auto White Balance (AWB)	79
Focus	80
Manual Focus	81
Using the Focus Assistance Functions	82
One-Shot AF	84
AF-Boosted MF	84
Continuous AF	85
Changing the AF Frame Size and Position	86
Face Detection	87
Tracking a Specific Subject	88
Image Stabilization	89
Zoom	90
Onscreen Markers, Zebra Patterns and False Color	91
Displaying Onscreen Markers	91
Displaying Zebra Patterns	93
Displaying False Color	93
Setting the Time Code	94
Selecting the Time Code Mode	94
Selecting Drop or Non-Drop Frame	95
Setting the User Bit	96
Synchronizing with an External Device	97
Connecting an External Device	97
Time Code Signal Input	97
Time Code Signal Output	98
Reference Video Signal Input (Genlock Synchronization)	98
Reference Video Signal Output	99
Recording Audio	100
Audio Settings and Recorded Audio Channels	100
Connecting an External Microphone or External Audio Input Source to the Camera	103
Setting the Audio Input Type for the INPUT 1/INPUT 2 Terminals	104
Selecting the Audio Input Source for Audio Channels	104
Adjusting the Audio Recording Level	105
Advanced Audio Input Settings	106
Monitoring the Audio with Headphones	107
Colors Bars/Audio Reference Signal	108
Color Bars	108
Audio Reference Signal	108
Video Scopes	109
Displaying a Video Scope	109
Configuring the Waveform Monitor	109
Configuring the Vectorscope	110
Adding Marks to Clips in CAMERA Mode	111
Adding a Shot Mark while Recording	111
Adding an OK Mark or Check Mark to the Last Clip Recorded	111
Using Metadata	112
Setting a User Memo Created with Canon XF Utility	112
Entering Slate Information About the Recording	113
Reviewing a Recording	114
Special Recording Modes	115
Slow & Fast Motion Recording	115
Pre-recording	118
Using Anamorphic Lenses	119
Using the Optional RC-V100 Remote Controller	120
4. Customization	121
Assignable Buttons	121
Assignable functions	122
Custom Picture Settings	125
Selecting Custom Picture Files	125
Preset Picture Settings	125
Renaming Custom Picture Files	126
Protecting Custom Picture Files	126
Resetting Custom Picture Files	126
Editing a Custom Picture File’s Settings	127
Copying Custom Picture Files	127
Embedding the Custom Picture File in Clips	127
Available Custom Picture Settings	128
Saving and Loading Menu Settings	132
Saving Menu Settings	132
Loading Menu Settings	132
5. Playback	133
Playback	133
Clip Index Screen	133
Switching Index Screens	134
Playing Back Recordings	135
Onscreen Displays During Clip Playback	136
Clip Playback Controls	137
Adjusting the Volume	137
Clip/Photo Operations	138
Clip/Photo Menu Operations	138
Displaying Clip Information	139
Adding OK Marks or Check Marks	140
Deleting OK Marks or Check Marks	140
Adding Shot Marks	140
Deleting All the Shot Marks from a Clip	141
Deleting Clips and Photos	141
Deleting the User Memo and GPS Information from a Clip	141
6. External Connections	143
Video Output Configuration	143
SDI OUT Terminal Video Output Configuration (Recording/Playback)	143
MON. Terminal / HDMI OUT Terminal Video Output Configuration (Recording/Playback)	144
Connecting to an External Monitor or Recorder	145
Using the SDI OUT Terminal	145
Using the MON. Terminal	146
Using the HDMI OUT Terminal	146
Selecting the Video Output’s Scan Mode	147
Superimposing Onscreen Displays on Video Outputs	147
Changing the Opacity Level of Onscreen Displays	147
Selecting the Output Range	148
Applying a LUT to Video Outputs	149
Adjusting the Color Quality for HLG Output	150
Adjusting the Gain Difference between HDR and SDR	150
User LUTs	151
Audio Output	153
Working with Clips on a Computer	154
Saving XF-AVC Clips	154
Developing RAW Clips	154
7. Network Functions	155
About the Network Functions	155
Using Networks	156
Using a Wi-Fi Network	156
Using a Wired (Ethernet) Network	157
Configuring Connection Settings	158
Adding a New Connection Setting Using the Wizard	159
Function Settings	160
Other Connection Methods	163
Checking and Changing Connection Settings	165
Configuring the Camera’s IP Address Manually	167
Checking and Changing Communication Settings/Function Settings	167
Configuring IPv6 Settings	169
Reading a Root Certificate for FTPS Transfer	169
802.1X Authentication	170
Giving a Nickname to the Camera	170
Checking the Network’s Status	171
FTP File Transfer	172
Transferring a Single Clip	172
Transferring All Clips	172
IP Streaming	173
Browser Remote: Controlling the Camera from a Network Device	175
Starting Browser Remote	175
Using Browser Remote	177
8. Additional Information	183
Menu Options	183
Displaying the Status Screens	196
Troubleshooting	206
List of Messages	212
Handling Precautions	217
Maintenance/Others	220
Optional Accessories	221
Specifications	223
Camera	223
Accessories	226
Reference Tables	228
Approximate Recording Time on a Card	228
Charging Times	228
Approximate Usage Times with a Fully Charged Battery Pack	229
Appendix: Compatible Lenses and Functions	230
Appendix: Camera Dimensions	233

Match case Limit results 1 per page

Troubleshooting

212

List of Messages

Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical

order. Note that for some messages, an indication of the recording media involved ([CFexpress A], [CFexpress

B], [SD Card] or a combination thereof) may appear above the message itself.

Battery communication error.

Does this battery display the Canon logo?

- You attached a battery pack that is not recommended by Canon for use with this camera.

- If you are using a battery pack recommended by Canon for use with this camera, there may be a problem with the

battery pack or camera. Consult a Canon Service Center.

Buffer overflow. Recording was stopped.

- The data transfer rate was too high for the card in use and the recording was stopped. Use a recommended card

(

43).

- Save your recordings and initialize the card (

46).

Camera

Lens communication error.

Clean the lens’s contacts and reattach the lens.

- The camera cannot correctly communicate with the lens due to dirty lens contacts. After the message disappears, the

icon appears on the screen. Clean the lens contacts with a soft cloth and reattach the lens.

Cannot play back

- The XF-AVC clip’s file control information is corrupted or there was a decoder error. Turn the camera off and then on

again. If this does not solve the problem, consult a Canon Service Center.

Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information

cannot be read by the software (Canon XF Utility or plugins for NLE applications).

Cannot switch CFexpress card slots

- The SLOT SELECT button was pressed while the camera is recording. Wait until recording is finished to change the

selected CFexpress card slot.

CFexpress A/CFexpress B/SD Card: Check the data.

- Cannot access the card. Check the card and make sure it is inserted correctly.

- A card error occurred and recording/playback is not possible. Try removing and reinserting the card or replace it.

- You inserted a MultiMedia Card (MMC) into the camera. Use a recommended SD card (

43).

- If after the message disappears,

appears in red, perform the following: Turn off the camera and

remove and reinsert the card. If

turns back to green you can resume recording/playback. If the problem

persists, save your recordings and initialize the card (

46).

CFexpress A/CFexpress B/SD Card: Recommend checking the data and initializing

- The card cannot be used for any of the following reasons. Save your recordings and initialize the card (

46).

•

A problem has occurred with the card.

•

The camera cannot read the data on the card.

•

The card was initialized using a computer.

•

The card is partitioned.

CFexpress A



CFexpress B / CFexpress B



CFexpress A

Switched

- This message appears when you use the SLOT SELECT button to switch the CFexpress card slot in use or recording

continued from one card to the other.

CFexpress A



CFexpress B / CFexpress B



CFexpress A

Will switch in a moment

- The card is almost full so recording will continue on the other card in approximately 1 minute.

Check the connection of the camera grip

- The camera grip may not be attached correctly. Check the connection.

Cover is open

- The card compartment cover was open when the camera was turned on or switched to

CAMERA

mode. Insert a card

and close the card compartment cover.

Fan error

- The cooling fan may not be working properly. The camera will turn off automatically after a few minutes. Consult a

Canon Service Center.

File name error

- The clip number has reached its maximum value. Save your recordings and initialize the card (

46) or delete all the

clips (

141).

- Photo numbers have reached their maximum value. Set

[

Recording/Media Setup] > [Photo Numbering]

to [Reset] and initialize the SD card (

46) or delete all the photos (

141).