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Canon VIXIA HG20 VIXIA HG20 / VIXIA HG21 Instruction Manual - Page 101

Trouble?, Troubleshooting, CHECK THIS FIRST, Power supply, Recording, Playback - battery life

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Trouble? Troubleshooting If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the "CHECK THIS FIRST" box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists. CHECK THIS FIRST Power supply Is the battery charged? Is the compact power adapter correctly connected to the camcorder? ( 23) Recording Did you turn the camcorder on and set the mode dial to or ? If you are recording on a memory card, is one correctly inserted into the camcorder? ( 32) Playback Did you turn the camcorder on and set the mode dial to or ? If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? ( 32) Does it contain any recordings? Power source The camcorder will not turn on or it turns off by itself. - The battery pack is exhausted. Replace or charge the battery pack ( 23). - Remove the battery pack and reattach it correctly. Cannot charge the battery pack. - Make sure the camcorder is off so charging can start. - The battery pack is too hot. Charging will start once the battery pack temperature is below 40 °C (104 °F). - Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F). - The battery pack is damaged. Use a different battery pack. A noise can be heard from the compact power adapter. - A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction. After using the camcorder for a long time, it becomes hot. - This is not a malfunction. Turn off the camcorder and let it cool down before resuming use. The battery pack is exhausted extremely quickly even at normal temperatures. - The battery may have reached the end of its battery life. Buy a new battery pack. 101

Section	Page
Introduction	2
Enjoying High-Definition Video with your Camcorder	6
Important Notes About the Hard Disk Drive	8
About this Manual	14
Getting to Know the Camcorder	16
Supplied Accessories	16
Components Guide	17
Wireless Controller WL-D88	19
Screen Displays	20
Preparations	23
Getting Started	23
Charging the Battery Pack	23
Preparing the Wireless Controller and Accessories	24
Accessories	25
Adjusting the Position and Brightness of the LCD Screen	26
Rotating the LCD Panel	26
LCD Backlight	26
Basic Operation of the Camcorder	27
The Button: Mode or Flexible Recording	27
Joystick and Joystick Guide	28
Using the Menus	28
Selecting a FUNC. Menu Option	28
Selecting an Option from the Setup Menus	29
First Time Settings	30
Setting the Date and Time	30
Changing the Language	30
Changing the Time Zone	31
Using a Memory Card	31
Memory Cards Compatible for Use with the Camcorder	31
Inserting and Removing a Memory Card	32
Selecting the Recording Media	33
Initializing the Hard Disk or Memory Card	33
Video	34
Basic Recording	34
Shooting Video	34
Selecting the Video Quality (Recording Mode)	35
Zooming	36
12x Optical Zoom	36
Quick Start Function	37
Reviewing and Deleting the Last Scene Recorded	37
Deleting a Scene After Recording It	38
Basic Playback	38
Playing Back the Video	38
Special playback modes	39
Changing the Index Screen Selection	40
Selecting the Media for Playback	40
Changing the Number of Items in the Index Screen	41
Selecting Scenes by Recording Date	41
Selecting from the List of Recordings	41
Selecting from the Calendar Screen	41
Selecting the Playback Starting Point from the Movie Timeline	42
Selecting Recordings from the Index Screen	43
Deleting Scenes	44
Advanced Functions	45
Special Scene Recording Programs	45
Changing the Shutter Speed and Aperture	46
Cinema Mode: Giving a Cinematic Look to your Recordings	47
Self Timer	48
Manual Exposure Adjustment and Automatic Backlight Correction	48
Manual Exposure Adjustment	48
Automatic Backlight Correction	49
Manual Focus Adjustment	49
Infinity Focus	50
White Balance	50
Image Effects	51
Digital Effects	52
Setting	52
Applying	52
On-Screen Displays and Data Code	53
Audio Recording Level	53
Manual Adjustment of the Audio Recording Level	54
Using Headphones	54
Using the Mini Advanced Shoe	55
Using an External Microphone	56
Using the DM-100 Directional Stereo Microphone	56
Using other microphones	56
Using a Video Light	57
Playlist and Scene Operations	57
Dividing Scenes	57
Editing the Playlist: Adding, Moving and Deleting Playlist Scenes	58
Adding Scenes to the Playlist	58
Deleting Scenes from the Playlist	59
Moving Scenes in the Playlist	59
Copying Scenes	60
Copying Original Movies	60
Copying the Entire Playlist	60
Photos	61
Basic Recording	61
Taking Photos	61
Selecting Photo Size and Quality	62
Deleting a Photo Right After Recording It	63
Basic Playback	63
Viewing Photos	63
Slideshow	63
Index Screen	64
Photo Jump Function	64
Deleting Photos	65
Deleting a Single Photo	65
Deleting Photos from the Index Screen	65
Additional Functions	66
Magnifying Photos during Playback	66
Flash	66
Histogram Display	67
Drive Mode: Continuous Shooting and Exposure Bracketing	67
Taking Photos while Recording Movies (Simultaneous Recording)	68
Light Metering Mode	69
Capturing a Photo from the Playback Scene	69
Protecting Photos	70
Protecting Single Photos	70
Protecting Photos from the Index Screen	70
Copying Photos	70
Copying a Single Photo	70
Copying Photos from the Index Screen	71
Other Functions You Can Use when Taking Photos	71
Printing Photos	72
Printing Photos (Direct Print)	72
Connecting the Camcorder to the Printer	72
Printing with the (Print/Share) Button	73
Selecting the Print Settings	73
Printing after Changing the Print Settings	73
Trimming Settings	75
Print Orders	76
Selecting Photos for Printing (Print Order)	76
Printing Photos Marked with Print Orders	76
External Connections	78
Terminals on the Camcorder	78
Connection Diagrams	79
Playback on a TV Screen	81
Saving and Backing Up Your Recordings	82
Backing Up Your Recordings on a Computer	82
PIXELA ImageMixer 3 SE	82
Saving your Recordings without a Computer	82
Authoring High-Definition (AVCHD) Discs and Photo DVDs	82
Preparations on the Camcorder	83
Connecting to the DW-100 DVD Burner and Creating a Disc	83
Playing Back AVCHD Discs Using the DW-100 DVD Burner	85
Copying your Recordings to an External Video Recorder	86
Connecting	86
Recording	86
Transferring Photos to a Computer (Direct Transfer)	86
Preparations	86
Transferring Photos	88
Transfer Orders	89
Selecting Photos to Transfer (Transfer Order)	89
Additional Information	90
Appendix: Menu Options Lists	90
FUNC. Menu	90
Setup Menus	92
Trouble?	101
Troubleshooting	101
List of Messages (in alphabetical order)	107
Messages Related to the Optional DW-100 DVD Burner	112
Direct Print Related Messages	113
Do’s and Don’ts	116
Handling Precautions	116
Camcorder	116
Long-term storage	118
Battery Pack	118
Long-term storage	118
Remaining battery time	118
Regarding the use of non-Canon battery packs	118
Memory Card	118
Built-in Rechargeable Lithium Battery	119
Disposal	120
Maintenance/Others	120
Cleaning	120
Condensation	121
Using the Camcorder Abroad	121
General Information	122
System Diagram	122
Optional Accessories	123
Product Codes	127
Specifications	128
HG21/HG20	128
CA-570 Compact Power Adapter	129
BP-807 Battery Pack	129

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101

Trouble?

If you have a problem with your camcorder, refer to this section. Sometimes what you

think is a malfunction of the camcorder may have the simplest of solutions - please

read the “CHECK THIS FIRST” box before going on to the more detailed problems

and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRST

Power source

The camcorder will not turn on or it turns off by itself.

The battery pack is exhausted. Replace or charge the battery pack (

23).

Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

Make sure the camcorder is off so charging can start.

The battery pack is too hot. Charging will start once the battery pack temperature is below 40 °C (104 °F).

Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F).

The battery pack is damaged. Use a different battery pack.

A noise can be heard from the compact power adapter.

A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a

malfunction.

After using the camcorder for a long time, it becomes hot.

This is not a malfunction. Turn off the camcorder and let it cool down before resuming use.

The battery pack is exhausted extremely quickly even at normal temperatures.

The battery may have reached the end of its battery life. Buy a new battery pack.

Troubleshooting

Power supply

Is the battery charged? Is the compact power adapter correctly connected to the

camcorder? (

23)

Recording

Did you turn the camcorder on and set the mode dial to

? If you are recording

on a memory card, is one correctly inserted into the camcorder? (

32)

Playback

Did you turn the camcorder on and set the mode dial to

? If you are playing

back recordings from a memory card, is one correctly inserted into the camcorder?

(

32) Does it contain any recordings?