Cisco SGE2000 Configuration Guide - Page 121

Troubleshooting, Troubleshooting Overview - warranty

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Troubleshooting 8 C H A P T E R • Troubleshooting Overview • Troubleshooting with the User Log Troubleshooting Overview This section describes the troubleshooting methods used in this chapter and describes how the SCE 2000 platform is divided into subsystems for more efficient problem solving. If you are unable to easily solve the problem, contact a customer service representative for assistance and further instructions. Provide the representative with the following information: • Date you received the router • Chassis serial number • Type of software and release number • Brief description of the problem you are having • Brief explanation of the steps you have taken to isolate and resolve the problem • Maintenance agreement or warranty information The following table shows the general troubleshooting strategy described in this chapter. Refer to this table, as necessary, to follow the steps to isolate problems to a specific subsystem and resolve the problem if possible. Table 8-1 Troubleshooting Strategy for Startup Problems Step 1 Step 2 Action Yes Turn power on. Go to Step 2 Power A/Power B LEDs Go to Step 3 on? No Refer to Troubleshooting the Power Subsystem and go to Step 3. OL-7824-06 Cisco SCE 2000 4xGBE Installation and Configuration Guide 8-1

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CHAPTER
8-1
Cisco SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-06
8
Troubleshooting
•
Troubleshooting Overview
•
Troubleshooting with the User Log
Troubleshooting Overview
This section describes the troubleshooting methods used in this chapter and describes how the
SCE 2000
platform is divided into subsystems for more efficient problem solving. If you are unable to easily solve
the problem, contact a customer service representative for assistance and further instructions. Provide
the representative with the following information:
•
Date you received the router
•
Chassis serial number
•
Type of software and release number
•
Brief description of the problem you are having
•
Brief explanation of the steps you have taken to isolate and resolve the problem
•
Maintenance agreement or warranty information
The following table shows the general troubleshooting strategy described in this chapter. Refer to this
table, as necessary, to follow the steps to isolate problems to a specific subsystem and resolve the
problem if possible.
Table 8-1
Troubleshooting Strategy for Startup
Problems
Action
Yes
No
Step 1
Turn power on. Go to
Step 2
Step 2
Power A/Power B LEDs
on?
Go to Step 3
Refer to
Troubleshooting the
Power Subsystem
and
go to Step 3.