Cisco SGE2000 Configuration Guide - Page 129

Troubleshooting the Management Subsystem, Table 8-5, Troubleshooting the Firmware Package

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Chapter 8 Troubleshooting Troubleshooting Overview Table 8-5 Troubleshooting the Firmware Package Installation Diagnostic Action Returned error is: Package file does not contain magic header Returned error is: The file is not a software installation package file. /tffs0/ device is full. Error-There are only X free bytes on device , but Y bytes are needed for the extraction (where X and Y are stated in bytes) Verify that you are trying to open the correct package file. Delete old and unnecessary files and try the package extraction again. Troubleshooting the Management Subsystem Check the following to help isolate a problem in the management subsystem. Problems in the management subsystem could be any of the following: • Management link is down. (Mng LINK LED not lit--also Status is WARNING) • Management link is up (Mng LINK LED lit) but does not answer ping • Telnet connection cannot be established due to link problems (Mng LINK LED not lit) • Management link is up (Mng LINK LED lit) but Telnet connection cannot be established • Telnet connection established, but terminates automatically Note When the management link is down and/or a Telnet connection cannot be established, you must open a CLI session on a local terminal connected to the CON port. This enables you to solve the problem and then reconnect through the management port. Table 8-6 Troubleshooting the Management Subsystem Symptom Diagnostic Action Management link down: • Mng LINK LED not lit • Status is WARNING (Status LED is flashing orange) • CLI command show interface Mng • ping to management interface fails Possible Cause RJ 45 connector is not connected to the platform or to the network. Possible Solution Reconnect the cable to the Mng port and to network. Cable not connected to configured Mng port. Cable is broken. Reconnect the cable to the appropriate port or reconfigure active port. Interface Mng {0/1 | 0/2} active-port Check / Replace the cable. OL-7824-06 Cisco SCE 2000 4xGBE Installation and Configuration Guide 8-9

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8-9
Cisco SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-06
Chapter 8
Troubleshooting
Troubleshooting Overview
Troubleshooting the Management Subsystem
Check the following to help isolate a problem in the management subsystem.
Problems in the management subsystem could be any of the following:
•
Management link is down. (Mng LINK LED not lit--also Status is WARNING)
•
Management link is up (Mng LINK LED lit) but does not answer ping
•
Telnet connection cannot be established due to link problems (Mng LINK LED not lit)
•
Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
•
Telnet connection established, but terminates automatically
Note
When the management link is down and/or a Telnet connection cannot be established, you must open a
CLI session on a local terminal connected to the CON port. This enables you to solve the problem and
then reconnect through the management port.
Returned error is:
Package file <filename>does
not contain magic header
The file is not a software
installation package file.
Verify that you are trying to open
the correct package file.
Returned error is:
Error—There are only X free
bytes on device <device
name>, but Y bytes are
needed for the extraction
(where X and Y are stated in
bytes)
/tffs0/ device is full.
Delete old and unnecessary files
and try the package extraction
again.
Table 8-5
Troubleshooting the Firmware Package
Installation
Diagnostic Action
Table 8-6
Troubleshooting the Management
Subsystem
Symptom
Diagnostic Action
Possible Cause
Possible Solution
Management link down:
•
Mng LINK LED
not lit
•
Status is
WARNING (Status
LED is flashing
orange)
•
CLI command
show interface
Mng
•
ping to
management
interface fails
RJ 45 connector is not
connected to the
platform or to the
network.
Reconnect the cable to
the Mng port and to
network.
Cable not connected to
configured Mng port.
Reconnect the cable to
the appropriate port or
reconfigure active port.
Interface Mng {0/1 |
0/2}
active-port
Cable is broken.
Check / Replace the
cable.