Cisco SGE2000 Configuration Guide - Page 128

Troubleshooting the Firmware Package Installation, Table 8-4, Troubleshooting the Power, Subsystem

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Troubleshooting Overview Chapter 8 Troubleshooting Table 8-4 Symptom Troubleshooting the Power Subsystem Possible Cause Faulty power cable. Faulty power supply. Possible Solution Turn the switch to the off position, remove the cable and replace it. If the system still fails to come up when the power supply is connected to a different power source with a new power cable, the power supply unit is probably faulty. Contact a service representative. Troubleshooting the Firmware Package Installation Check the following to help isolate a problem in the installation of the firmware package. Problems related to the installation of the firmware package could be any of the following: • File not found in the expected location • Wrong file type. • Device to which the file is to be extracted is full. Table 8-5 Troubleshooting the Firmware Package Installation Diagnostic Action Enter the CLI command: • configure • Boot system Symptom Returned error is: Error-File does not exist In the output of the command, the package file type is management-image instead of system-image In the output of the command, the package file platform is not the correct installation file for the SCE 2000 . Possible Cause Possible Solution The package file does not exist in Verify package file location and the specified location. try again. Package file type mismatch. Verify that you are trying to open the correct package file. Package file platform mismatch. Verify that you have the package file appropriate to your platform type. Cisco SCE 2000 4xGBE Installation and Configuration Guide 8-8 OL-7824-06

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8-8
Cisco SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-06
Chapter 8
Troubleshooting
Troubleshooting Overview
Troubleshooting the Firmware Package Installation
Check the following to help isolate a problem in the installation of the firmware package.
Problems related to the installation of the firmware package could be any of the following:
•
File not found in the expected location
•
Wrong file type.
•
Device to which the file is to be extracted is full.
Faulty power cable.
Turn the switch to the off
position, remove the cable and
replace it.
Faulty power supply.
If the system still fails to come
up when the power supply is
connected to a different power
source with a new power cable,
the power supply unit is
probably faulty. Contact a
service representative.
Table 8-4
Troubleshooting the Power
Subsystem
Symptom
Possible Cause
Possible Solution
Table 8-5
Troubleshooting the Firmware Package
Installation
Diagnostic Action
Enter the CLI command:
•
configure
•
Boot system
<filename>
Symptom
Possible Cause
Possible Solution
Returned error is:
Error-File <filename>does
not exist
The package file does not exist in
the specified location.
Verify package file location and
try again.
In the output of the command,
the package file type is
management-image
instead of
system-image
Package file type mismatch.
Verify that you are trying to open
the correct package file.
In the output of the command,
the package file platform is not
the correct installation file for
the
SCE 2000
.
Package file platform mismatch.
Verify that you have the package
file appropriate to your platform
type.