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Cisco SGE2000 Configuration Guide - Page 122

Information About Troubleshooting Tools, CLI Commands for Troubleshooting

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Troubleshooting Overview Chapter 8 Troubleshooting Table 8-1 Step 3 Step 4 Step 5 Step 6 Troubleshooting Strategy for Startup Problems Action Yes Status LED red (failure) Refer to Troubleshooting the Firmware Package Installation and go to Step 4. Management interface Go to Step 5 operational? Link interfaces operational? Go to Step 6 System startup - successful (all interfaces operating normally). No Go to Step 4 Refer to Troubleshooting the Management Subsystem and go to Step 5. Refer to Troubleshooting the Link Interface Subsystem and go to Step 6. - • Information About Troubleshooting Tools • Problem Solving Using a Subsystems Approach Information About Troubleshooting Tools There are three tools that will help you to successfully troubleshoot your SCE 2000 installation: • CLI Commands for Troubleshooting • Checking the LEDs CLI Commands for Troubleshooting Use the following commands to provide information to help you troubleshoot installation of your SCE 2000 platform. Refer to Cisco Service Control Engine (SCE) Software Configuration Guide or the Cisco Service Control Engine (SCE) CLI Command Reference for more information. Note Remember that if the management interface is not operational, you should connect the SCE 2000 platform to a local console so that you can enter CLI commands for troubleshooting. • Troubleshooting firmware package installation: - Boot system - Specifies and verifies the package file to be installed. Error messages or other output identify problems with the package file. Following is a sample output from the Boot systemcommand. Cisco SCE 2000 4xGBE Installation and Configuration Guide 8-2 OL-7824-06

Section	Page
Contents	3
About this Guide	9
Audience	9
Organization	10
Related Publications	11
Obtaining Documentation, Obtaining Support, and Security Guidelines	12
General Overview	13
Information About the Cisco Service Control Concept	13
The Cisco Service Control Solution	13
Service Control for Broadband Service Providers	14
Cisco Service Control Capabilities	14
The SCE Platform	15
Information About Management and Collection	16
Network Management	17
Subscriber Management	17
Service Configuration Management	18
Data Collection	18
Introduction to the SCE Platform	19
Information About The SCE Platform	19
Front Panel	19
Back Panel	23
Information About Checking the Shipping Container Contents	23
SCE 2000 Component List	24
SCE 2000 Installation Checklist	25
Information About Topology	27
The SCE 2000 Platform	27
Information About Topology Considerations	27
Functionality	28
Number of links	28
Redundancy	28
Information About Link Continuity	28
Bypass Mechanism	29
Maintaining the Network Links vs Maintaining SCE 2000 Platform Functionality	29
Information About Asymmetric Routing Topology	29
Asymmetric Routing Topology	30
Asymmetric Routing and Other Service Control Capabilities	30
Information About Physical Topologies	30
Information About Inline SCE 2000 Topologies	30
Single Link: Receive-only Topology	32
Dual Link: Receive-Only Topology	33
Information About Two Cascaded SCE 2000s For Dual Links	34
Two Cascaded SCE 2000s: Inline Topology	34
Information About Topology-Related Parameters	36
SCE 2000 Configuration	36
Connection Mode Parameter	36
Physically Connected Links Parameter	37
Priority	37
On-Failure Mode Parameter	37
Installation and Maintenance	39
Information About Preparing to Install the SCE 2000 Platform	39
Tools and Parts Required	40
Information About Site Requirement Guidelines	41
Airflow	41
Site Requirements	41
Installing the SCE 2000 Platform	42
Installation Precautions	43
How to Install the SCE 2000 on a Workbench or Tabletop	43
What to Do Next	44
Rack-Mounting a SCE 2000 Platform	44
How to Attach the Brackets to the SCE 2000	45
How to Attach the Crossrail Supports to the Rack	47
How to Mount the System to the Rack	48
How to Attach a Chassis Ground Connection	50
Removing and Replacing a Power Supply Unit	52
Information About the Power Supply	52
LEDs	53
Power Supply Specifications	55
Powering Down the Power Supply Unit and Disconnecting Input Power	55
How to Power Down an AC-Input Power Supply	55
What to Do Next	56
How to Power Down a DC-Input Power Supply Unit and Remove the DC-Input Leads	56
What to Do Next	57
How to Remove the Power Supply Unit	57
How to Replace the Power Supply Unit	57
Reconnecting the Power	58
How to Reconnect AC-Input Power Supply Unit	58
How to Reconnect DC-Input Power Supply Unit	59
Fan Module Overview	61
Removing and Replacing the Fan Module	62
How to Remove the Fan Module	62
Replacing the Fan Module	63
How to Replace the Battery	64
Connecting the Management Interfaces and Performing Initial System Configuration	65
How to Set Up the Local Console	65
Initial System Configuration	67
Setup Command Parameters	68
Step 1: How to Configure Initial Settings	70
Step 2: How to Configure the Hostname	71
Step 3: How to Set the Passwords	71
Step 4: How to Configure Time Settings	73
Step 5: How to Configure the DNS Settings	75
Step 6: How to Configure the RDR Formatter Destination	76
Step 7: Configuring Access Control Lists (ACLs)	76
How to Configure Access Control Lists (ACLs)	77
Step 8: How to Configure SNMP	81
Step 9: How to Configure the Topology-Dependent Parameters	83
Step 10: How to Complete and Save the Configuration	87
Connecting the Management Interface	89
How to Cable the Management Port	89
How to Verify Management Interface Connectivity	90
Cabling the Line Ports and Completing the Installation	93
Connecting the line ports to the network	93
Cabling Diagrams	93
Single Link: Inline Topology	94
Single Link: Receive-only Topology	94
Dual Link: Single SCE 2000 Topologies	95
Dual Link: Two SCE 2000s Topology	97
How to Configure the GBE Interface Parameters	99
How to Cable the GBE Line Interface Ports	99
Fiber Specifications	100
Testing Connectivity: Examining Link LEDs and Counters to Verify that the Network Traffic is Reac...	101
Examining the LEDs	101
How to View the Gigabit Ethernet Port Status	101
How to View the Gigabit Ethernet Counters	102
What to Do Next	102
Information About Cascaded Systems	103
How to Install a Cascaded System	103
CLI Commands for Cascaded Systems	104
Topology-Related Parameters for Redundant Topologies	104
How to Configure the Connection Mode	105
How to Set the Link Mode	105
Monitoring the System	106
How to Load and Activate a Service Control Application	107
Basic SCE 2000 Platform Operations	109
Starting the SCE 2000 Platform	109
Checking Conditions Prior to System Startup	109
Performing Complex Configurations	110
Starting the System and Observing Initial Conditions	110
Final Tests	111
How to Verify Operational Status	111
How to View the User Log Counters	112
Managing SCE 2000 Configurations	112
Viewing Configuration	112
How to Save or Change the Configuration Settings	113
Example for Saving or Changing the Configuration Settings	114
How to Recover a Previous Configuration	115
Example for Recovering a Previous Configuration	115
How to Display the SCE Platform Version Information	116
Example for Displaying the SCE Platform Version Information	116
How to Display the SCE Platform Inventory	117
Example for Displaying the SCE Platform Inventory	117
How to Display the System Uptime	117
Examples for Displaying the System Uptime	117
Rebooting and Shutting Down the SCE Platform	118
Rebooting the SCE Platform	118
Examples for Rebooting the SCE Platform	118
How to Shut Down the SCE Platform	118
Examples for Shutting Down the SCE Platform	119
Troubleshooting	121
Troubleshooting Overview	121
Information About Troubleshooting Tools	122
CLI Commands for Troubleshooting	122
Checking the LEDs	124
Problem Solving Using a Subsystems Approach	126
Identifying Startup Problems	126
Troubleshooting the Power Subsystem	127
Troubleshooting the Firmware Package Installation	128
Troubleshooting the Management Subsystem	129
Troubleshooting the Link Interface Subsystem	131
Troubleshooting with the User Log	133
The Logging System	133
How to Copy the User Log to an External Source	133
How to Copy the User Log to an Internal Location	134
How to View the User Log	134
How to Clear the User Log	134
How to View the User Log Counters	135
How to View the Non-volatile Logger Counters For Both the User Log File and the Debug Log File	135
How to View the Non-volatile Counter For the User-file-log Only	135
Generating a File for Technical Support	135
The External Optical Bypass Module	137
External Optical Bypass Functionality	138
The External Optical Bypass Module Front Panel	138
Specifications	139
Installing the External Bypass Module	139
How to Install the Module in a Rack	139