D-Link DWC-1000 DWC-1000 User's Guide - Page 235

APPENDIX D. LIMITED LIFETIME WARRANTY (USA and Canada Only) Subject to the terms and conditions set forth herein, D-Link provides this Limited Lifetime Warranty: • Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and • Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, Canada, U.S. Possessions or Protectorates, U.S. Military Installations, or addresses with an APO or FPO. Limited Warranty: D-Link warrants that the hardware portion of the D-Link product ("Hardware") will be free from material defects in workmanship and materials under normal use from the date of original purchase of the product for the period set forth below ("Warranty Period"), except as otherwise stated herein. Limited Lifetime Warranty for the product is defined as follows: • Hardware: For as long as the original customer/end user owns the product, or five (5) years after product discontinuance, whichever occurs first • Power supplies and fans: Five (5) years • Spare parts and spare kits: Ninety (90) days The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Lifetime Warranty will be, at D-Link's option, to repair or replace the defective product with the same or a functionally equivalent product or refund the actual purchase price paid, less a reasonable usage charge. Replacement products may be refurbished or contain refurbished materials. Repaired or replacement products will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer, and is subject to the same limitations and exclusions. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund. Limited Software Warranty: D-Link warrants that the software portion of the product ("Software") will substantially conform to D-Link's then current functional specifications for the Software as set forth in the applicable documentation, from the date of original purchase of the Software for a period of ninety (90) days ("Software Warranty Period"), provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants that, during the Software Warranty Period, the media on which D-Link delivers the Software will be free of physical defects. The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Lifetime Warranty will be, at D-Link's option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link's functional specifications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. The replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Software Warranty Period and is subject to the same limitations and exclusions. The license granted with respect to any Software for which a refund is given automatically terminates. Non-Applicability of Warranty: The Limited Lifetime Warranty is not applicable to any refurbished product and any product purchased as part of an inventory clearance or liquidation sale or other sale in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligations pertaining to the product and in that case, the product is being sold "As-Is" and without any warranty whatsoever including, without limitation, the Limited Lifetime Warranty as described herein, notwithstanding anything stated herein to the contrary. Submitting A Claim: The customer shall return the product to the original purchase point in accordance with its return policy. In the event the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link in accordance with the process described at our website as indicated below: • For D-Link products purchased in the United States, its territories and military installations: http://www.dlink.com/support/submittingRMA-claim • For D-Link products purchased in Canada: http://www.dlink.ca/support/submitting-RMA-claim The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer, and D-Link will not be held responsible for any packages that are lost in transit to D-Link. Return shipping charges shall be prepaid by D-Link for addresses within the United States (for US warranty returns) or Canada (for Canadian warranty returns), otherwise the product will be sent freight collect. Expedited shipping may be available upon request provided shipping charges are prepaid by the customer. 235 DWC-1000 Wireless Controller User's Guide