Epson ColorPage 8000 User Manual - Page 95

Solving Operational Problems, User Guide - drivers

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5-14 | Clearing Paper Jams and Other Problems Solving Operational Problems If the printer won't print, try the suggestions in this section. If you're using the RIP, check the RIP Station 5000 User Guide for additional troubleshooting suggestions. Operational problems Problem Possible cause Solution The On Line light doesn't come on when you turn on the printer. The power cord is not connected securely. Turn off the printer and make sure the power cord connections are secure. Then turn the printer back on. The outlet is controlled by an outside Make sure the switch is turned on and switch or automatic timer. the outlet is working. The On Line light is off and The printer is off line. the printer doesn't print. Press the On Line button. The On Line light is on, but nothing prints. The printer is not securely connected to the RIP or to your network. Check the connections. See the RIP Station 5000 Setup Guide for instructions. An error has occurred. Check the message on the control panel display. See Chapter 2 for more information about control panel messages. Your PPD and/or printer driver software are not set up correctly. Make sure your software is installed correctly and the RIP or printer is selected. See the RIP Station 5000 Setup Guide for instructions. Your printer doesn't have enough memory to handle the volume of data in your document. Try reducing the image resolution of your document, or install more memory in the printer. 5-14

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5-14
5-14
|
Clearing Paper Jams and Other Problems
Solving Operational Problems
If the printer won’t print, try the suggestions in this section. If you’re using
the RIP, check the RIP Station 5000
User Guide
for additional
troubleshooting suggestions.
Operational problems
Problem
Possible cause
Solution
The
On Line
light doesn’t
come on when you turn on
the printer.
The power cord is not connected
securely.
Turn off the printer and make sure the
power cord connections are secure.
Then turn the printer back on.
The outlet is controlled by an outside
switch or automatic timer.
Make sure the switch is turned on and
the outlet is working.
The
On Line
light is off and
the printer doesn’t print.
The printer is off line.
Press the
On Line
button.
The
On Line
light is on, but
nothing prints.
The printer is not securely connected
to the RIP or to your network.
Check the connections. See the RIP
Station 5000
Setup Guide
for
instructions.
An error has occurred.
Check the message on the control
panel display. See Chapter 2 for more
information about control panel
messages.
Your PPD and/or printer driver
software are not set up correctly.
Make sure your software is installed
correctly and the RIP or printer is
selected. See the RIP Station 5000
Setup Guide
for instructions.
Your printer doesn’t have enough
memory to handle the volume of data
in your document.
Try reducing the image resolution of
your document, or install more
memory in the printer.