HP 5100 Service Manual - Page 15

Contents

13

Tables

Table 1.

Printer features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Table 2.

Comparison of HP LaserJet 5100 Series printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Table 3.

Power requirements

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Table 4.

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table 5.

Acoustics specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table 6.

Paper specifications, Tray 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 7.

Paper specifications, Tray 2 or other 250-sheet feeder

. . . . . . . . . . . . . . . . . . . . . . . 25

Table 8.

Paper specifications, 500-sheet feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Table 9.

Paper specifications, duplexer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Table 10.

Media issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 11.

Envelope margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Table 12.

Interpreting control panel lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 13.

Control panel keys

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Table 14.

Settings and defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table 15.

Private/stored jobs menu

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Table 16.

Information menu

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 17.

Paper-handling menu

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Table 18.

Print-quality menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Table 19.

Printing menu

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Table 20.

Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Table 21.

I/O menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Table 22.

EIO menu for networked printers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Table 23.

Resets menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Table 24.

Using control panel keys to change page count (an example) . . . . . . . . . . . . . . . . . . 61

Table 25.

Cleaning printer components

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Table 26.

Expected life of components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Table 27.

Basic sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Table 28.

Major steps for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Table 29.

Power on defect or blank display

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Table 30.

No ac power

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Table 31.

No dc power

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Table 32.

Printer messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Table 33.

Configuration page categories

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Table 34.

Black lines (in paper path direction)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Table 35.

Black lines (opposite paper path direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Table 36.

Black page

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Table 37.

Blank page

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Table 38.

Character voids and dropouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Table 39.

Creases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Table 40.

Curl

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Table 41.

Dark print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Table 42.

Dirt on back of page

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Table 43.

Distorted image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Table 44.

Dots (in the paper-path direction)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Table 45.

Faded or light print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Table 46.

Gray background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Table 47.

Loose toner or toner smear

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Table 48.

Repetitive defects

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Table 49.

Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Table 50.

Smudged lines (either direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Table 51.

Toner specks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Table 52.

White lines (in the paper-path direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

HP 5100 Service Manual - Page 15

Tables - laserjet 55 1 message

Page 15 highlights

Section	Page
Contents	5
Figures	11
Tables	15
Printer description	17
Overview	17
Printer features	18
Printer information	19
Identification	21
Model and serial numbers	21
Site requirements	22
Environmental and power requirements	22
Space requirements	23
Paper specifications	27
Supported types of paper	28
Guidelines for using paper	29
Labels	31
Transparencies	31
Vellum	31
Envelopes	31
Card stock and heavy paper	33
Safety information	34
Laser safety statement	34
Canadian DOC regulations	34
FCC regulations	34
Laser statement for Finland	35
Luokan 1 laserlaite	35
Material Safety Data Sheet	35
Environmental product stewardship	36
Service approach	37
Overview	37
Regulatory information	38
Service approach	38
Parts and supplies	38
Warranty	38
Limited warranty for the print cartridge	38
Service and support	39
Worldwide service and support offices	40
Printer operation	43
Overview	43
Using the control panel	44
Control panel layout	44
Control panel lights	44
Control panel keys	45
Settings and defaults	46
Control panel menus	47
Private/stored jobs menu	48
Information menu	49
Paper-handling menu	50
Print-quality menu	52
Printing menu	53
Configuration menu	55
I/O menu	57
EIO menu (HP LaserJet 5100tn and 5100dtn printers)	58
Resets menu	60
Service mode	61
Service menu	61
Setting the page count, maintenance count, and serial number	62
Cold reset paper size	64
Diagnostics	64
Clear event log	64
Testing the printer	65
Resetting the printer	65
Cold reset	65
Clearing NVRAM	65
Initializing the hard disk	65
System configuration	66
MS-DOS system configuration	66
Parallel MS-DOS commands	66
Printer I/O configuration	66
Parallel menu	66
Printer maintenance	67
Overview	67
Cleaning the printer and accessories	68
Cleaning spilled toner	69
Preventive maintenance	70
Reset maintenance count	70
Expected life of components	70
Functional information	71
Overview	71
Printer subsystems	73
Power supply system	74
Ac/dc power distribution	74
Overcurrent overvoltage protection	75
High-voltage power distribution	76
Toner-cartridge detection	77
Dc controller system	77
Laser and scanner drive	78
Paper-motion monitoring and control	78
Solenoids, sensors, clutches, and switches	78
Engine test	78
Motors	79
Formatter system	80
PowerSave	80
Resolution Enhancement technology	80
EconoMode	81
Input/output	81
CPU	81
Printer memory	82
Memory Enhancement technology	82
Page protect	83
PJL	83
PML	83
Control panel	83
Image-formation system	84
Toner cartridge	85
Photosensitive drum	86
Writing the image	88
Developing the image	89
Transferring the image	90
Image fusing/variable fusing temperature	91
Paper feed system	93
Clutches and sensors	94
Printing from Tray 1	94
Printing from Tray 2	95
Printing from the optional 500-sheet and 250sheet Trays	97
Paper jam	99
Duplexer	100
Paper jam in the duplexer	102
Basic sequence of operation	103
Removing and replacing parts	107
Overview	107
User-installable accessories	109
Memory upgrade	109
Checking memory installation	111
Installing EIO cards or mass-storage devices	112
Paper-handling accessories	112
Before you begin	113
Replacing printer parts	113
Removing loose toner	113
Required tools	113
Parts removal order	114
Covers	115
Rear door and rear output bin	115
Fuser	116
Top cover	117
Control panel overlay and control panel	119
Toner cartridge door assembly	121
Front cover and Tray 1	122
Front cover pins	123
Face-down cover	124
Left and right side covers	125
Tray 1 inner cover	126
Right and left corner covers	128
Internal assemblies	129
Transfer-roller assembly	130
Paper-handling PCA	133
Main gear assembly	136
Pickup gear assembly	138
Tray 1 pickup solenoid	139
Fan	140
Formatter assembly	141
Tray 1 roller	142
Tray 1 separation pad	143
Tray 2 pickup roller	144
Tray 2 separation pad	145
Paper-feed roller assembly	146
Dc controller and power supply	148
Paper-feed belt assembly	150
Tray 1 shaft	152
Tray 2 shaft	154
Tray 1 lift plate	156
Paper guide	157
Top-of-page sensor	158
Face-down bin-full sensor lever	159
Accessory interface connector	160
Registration assembly	161
Upper delivery assembly	163
Delivery roller	164
Laser/scanner assembly	166
Main motor	167
Toner cartridge guides	168
Power inlet assembly	169
Optional 250-sheet feeder	170
Separation pad	170
Pickup roller	171
Sensing flag	172
Control PCA	173
Paper-size spring assembly	175
Optional 500-sheet feeder	176
Covers and base frame	176
Tray indicator assembly	178
Left front corner cover installation	179
500-sheet feeder feed roller	180
500-sheet feeder pickup roller	181
500-sheet feeder PCAs	182
500-sheet feeder power connector	183
500-sheet feeder separation roller	184
Troubleshooting	185
Overview	185
Troubleshooting process	186
Troubleshooting process flow	187
Troubleshooting the printing system	189
Preliminary operating checks	189
Power on	190
Engine test	192
Display	192
Event log	193
Printer messages	195
General paper-path troubleshooting	204
Information pages	206
Image quality	209
Image system troubleshooting	226
Interface troubleshooting	227
Reference diagrams	229
Locations of components	229
Sensors and signals	238
Dccontroller inputs and outputs	254
Parts and diagrams	259
Overview	259
Ordering parts and supplies, and getting support	261
Related documentation and software	261
Support	261
Ordering parts	261
Ordering consumables	261
Accessories and supplies	262
Common hardware and replacement cables	263
Diagrams and parts lists	264
Alphabetical parts list	292
Numerical parts list	296
Index	301
Numerics	301
A	301
B	302
C	302
D	303
E	303
F	304
G	305
H	305
I	305
J	305
K	306
L	306
M	306
N	307
O	307
P	307
Q	308
R	308
S	309
T	310
U	311
V	311