HP 5100 Service Manual - Page 216

Table 39. Creases Possible cause Action Media does not meet the printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180°. 3. Check the paper (or other print media) type and quality. Replace the paper, and advise the customer to use the recommended media and to store it correctly. Printer's operating Make sure that the printer's operating environment meets the specifications. environment does not meet the specifications. Media is loaded incorrectly. Make sure that media is loaded correctly and that the guides fit correctly against the stack. Wrong tray. Print from Tray 1 when you use difficult media. Wrong output bin for the media type. Print to the rear output bin. Obstruction in the paper path. 1. Check the paper path for debris. 2. Check for damaged components that might be creasing the paper. Table 40. Curl Possible cause Action Media does not meet the printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180°. 3. Check the paper (or other print media) type and quality. Replace the paper, and advise the customer to use the recommended media and to store it correctly. Printer's operating Make sure that the printer's operating environment meets the specifications. environment does not meet the specifications. Wrong output bin. Print to a different output bin (top or rear output bin). Wrong fuser setting for the From the paper-handling menu on the control panel, change the fuser mode media type. setting or choose another media type from the printer driver. 214 Troubleshooting Q1860-90918