HP 5100 Service Manual - Page 204

General paper-path troubleshooting Jams occur in the printer when print media either does not reach or does not clear a photosensor along the printer's paper path in a specific amount of time. If a jam occurs, a 13.xx PAPER JAM message appears on the printer control panel. The following table contains general questions you can ask and topics to explore before troubleshooting. See the 13.xx section in the event log for specific error codes. Problem Action What is the frequency of the Ask the customer. Print or show the event log to determine the jam history. paper jams (for example, See the display and event log sections of this chapter and evaluate the event continuous, one jam per 100 log. pages, one jam per 1000 pages, or some other interval)? Do jams only occur when the media is fed from a particular paper input source? Use the paper-path test to isolate the problem. See the next section for details (page 203). Do jams only occur when Use the paper-path test to isolate the problem. paper is output to a specific output bin? Do jams occur with a specific type of media? Try known good media. Make sure that media meets HP's specifications. Where does the leading Attempt to duplicate the problem. Use the paper-path test to isolate the edge of the first sheet stop problem. Inspect the paper path and all of the paper-path mechanical in the paper path when a assemblies that are located in advance of where the leading edge jams. jam occurs? Are any sheets damaged or torn? Is the customer loading the Observe the customer loading the trays. Tell the customer not to fan the trays correctly? paper. Is the customer overfilling Make sure that media is NOT above the maximum fill marks in the paper the trays? trays. Observe the customer loading the trays. Are the tray guides set correctly? Make sure that Tray 2 and 3 left-side paper guides are set correctly at both the front and rear of the tray, and that the front guide is locked into the correct position. For Tray 4, make sure that all adjustments are set correctly-front, back, and side at the top and bottom of the tray. Should the printer be cleaned? Inspect the paper path and rollers. See the cleaning procedures in chapter 4. When was the user Determine from the PCL configuration page the number of pages since the maintenance performed on last maintenance (page 205). The Printer Maintenance Kit should be the printer? installed every 150,000 images. 202 Troubleshooting Q1860-90918