HP 5100 Service Manual - Page 202

Table 32. Printer messages Message Explanation or recommended action 64.x PRINTER ERROR A scan-buffer error occurred. 1. Turn the printer off, and then turn the printer back on. 2. If the problem persists, replace the formatter. 66.xy.zz INPUT DEVICE FAILURE alternates with CHECK CABLES AND CYCLE POWER An error occurred in an external paper-handling device. 1st x = device number in the chain 2nd x = device type 1-input 2-output 3-stapler/stacker yy = device-specific error 1. Press [Go] to clear the message. If the message does not clear, go to step 2. 2. Turn the printer off, and then turn the printer back on. 3. Check all cables. 4. Reseat the external paper-handling device. 68 NVRAM ERROR CHECK SETTINGS An error occurred in the printer's nonvolatile memory (NVRAM) and one or more printer settings have been reset to the factory default. 1. Print a configuration page (see page 205) and check the printer settings to determine which values have changed. 2. Hold down [CANCEL JOB] while turning the printer on. This cleans up the NVRAM by removing old areas that are not being used. 3. If the error persists, replace the formatter. 68 NVRAM FULL CHECK SETTINGS The printer's nonvolatile memory (NVRAM) is full. Some settings might have been reset to the factory defaults. Print a configuration page (see page 205) and check the printer settings to determine which values have changed. Hold down [CANCEL JOB] while turning the printer on. This cleans up the NVRAM by removing old areas that are not being used. 69.x PRINTER ERROR A temporary printing error occurred. x= description 0-the duplexer failed 1-the duplex side adjust failed 1. Turn the printer off, and then turn the printer back on. 2. Reseat the duplexer. 3. If the problem persists, replace the duplexer. 79.xxxx PRINTER ERROR The printer detected an error. The numbers (xxxx) indicate the specific type of error. Turn the printer off, and then turn the printer back on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears when you use a certain software application or print job, have the customer contact the software vendor for assistance.) If the message persists, try the following: 1. Cycle the power. 2. Reseat or replace the interface cable and cycle the power. 3. Download the latest firmware image (if available-the firmware download is not available for some printers) from http://www.hp.com and use HP Jetdirect or another appropriate utility to update the printer. 4. Remove the DIMMs one at a time and cycle the power. 5. Try using the parallel interface, if possible. 6. Remove the EIO cards from the printer and then perform a cold reset. 7. If the error persists, replace the formatter. 200 Troubleshooting Q1860-90918